Outstanding customer service received at Grimsby store. I have been decided to buy somewhere else where I have seen cheaper matress, however after approach from very polite and knowledgable gentleman... See more
Company replied
Unit A Victoria Retail Park, Victoria St North, DN31 1GB Grimsby, South Humberside, GB
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Outstanding customer service received at Grimsby store. I have been decided to buy somewhere else where I have seen cheaper matress, however after approach from very polite and knowledgable gentleman... See more
Company replied
Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers... See more
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Salesman was amazing very friendly and helpful wasn't pushy helped advice us then processed our order excellent customer care service from him well done Kepted recieving email updates on the progre... See more
Company replied
In store experience was great. Staff knowledgeable. The mattress is very comfy however, upon unrolling the yellow tape from the packaging has left 3 small yellow marks on the mattress. Not what we wou... See more
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Unit A Victoria Retail Park, Victoria St North, DN31 1GB, Grimsby, South Humberside, United Kingdom
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As walked in said hi what is it where looking at today and I said I would like the side sleeper ijell pillow and Lee said is Is it 2 pillow I said no where doing one this month and he said what about if u use klanar and get two pillows and pay it over 3 months I said I would like to just buy one and then get the next one next month he said ok that’s ok but lee was amazing and definitely would recommend talking to lee if need any help
Danielle was very helpful and paid attention to our requirements!
All in all a good buying experience
Person appeared to be knowledgeable about the products and advised us well
Lee couldn’t have helped us anymore than he did excellent customer service!!
We decided to go to bensons for bed as we wanted to try the mattress simulator.
It was a great starting point in choosing a mattress that suited us, and also getting the right pillow to take on the showroom experience with us.
We found Lee very helpful and informative.
Excellent friendly assistant. First class service fabulous bed & pillows at great price
The customer service was great , the sales man wasn't pushy and gave me the options of different price ranges. I felt I wasn't rushed and he spent time explaining the differences between mattresses to make sure I picked the most suitable.
From sale to delivery everything was perfect. Martin at Grimsby branch helped us find the best mattress and bed to match, delivery date given for 5/6 weeks later as we expected. Delivery date was as agreed, on time and the delivery guys was brilliant. Couldn't fault a thing. Beds great solid quality and mattress is fantastic. 100% recommended.
We went in to the store for a look, with an interest but absolutely no intention to buy.
The salesman was very informed, he gave thorough explanation of everything and guidance on the options available to us.
He was by no means a pushy salesman, but we left the store with a full bed, headboard and mattress package.
There is a months wait on the delivery, but so far so good as far as our experience has been
Sadly wrong product was delivered. We ordered brown and a grey, reject was attempted to be delivered.
The delivery guys were fab, very compassionate and to be fair after a few phone calls a refund was give .
The whole experience has put us starting a business back 2 months due to needing the beds to move rooms and create an office.
Lee was really friendly and super helpful which made choosing what we wanted very simple and very clear. Thanks Lee
Staff was really friendly and helpful with my needs and got everything I needed
A pleasant welcome into the store as the 2 staff interrupted their own discussion to welcome me.
Helpful advice about the items and good interpersonal skills from employee.
Additional inquiries done on my behalf by employee on his own volition.
This was my second visit after attending the store in December which was followed by excellent customer service and delivery.
Perfect service, very knowledgeable and not pushy. Explaining all our options.
Thankyou Martin of Grimsby.
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