The lady who served us provided excellent service. We arrived late in the afternoon, but she stayed behind and allowed us to make the choice of bed with no pressure, allowing plenty of time to come to... See more
Company replied
Location
Switch locationUnit 6b Keighley Retail Park, Hardings Road, BD21 3NJ Keighley, West Yorkshire, GB
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Ruby, a very knowledgeable and helpful young woman. She answered all our questions professionally and helped us make our final decision. A definite asset to your sales team. Good choice of beds to ch... See more
Company replied
There are a lot of mattresses out there! Choosing one that suited both of us was important and at a price we considered affordable. The sales lady was helpful and pleasant without being pushy - we d... See more
We visited the Keighley store twice and Hadiqa was extremely helpful on both occasions. She demonstrated the different mattress options by using the SleepPro machine and showing us the various mattr... See more
Company replied
Company details
About Bensons For Beds - Keighley233
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6b Keighley Retail Park, Hardings Road, BD21 3NJ, Keighley, West Yorkshire, United Kingdom
- 1535663079
4.8
Excellent
280 reviews
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Hadiqa at Keighley was super
Hadiqa at Keighley was super. She quickly identified our needs and showed us relevant products. She was very professional and personable throughout. A lovely lady who we had no hesitation in making a purchase with.
14 November 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
We appreciate you sharing your experience. We're happy to hear that our team member quickly understood your needs and provided professional, personable service. We value your feedback,
Megan at Customer Care!
good service
Pleasant staff no pushing and helpful very pleased
As an aside Trust Pilot bad review they CANNOt get my address correct I sold Hollings Farm over 4 years ago and tried to tell them but to no avail
7 November 2025
Reply from Bensons For Beds - Keighley233
Thank you for your feedback! We really appreciate the time taken to leave us this review. If you would like to discuss any of these concerns with us, please contact us at https://www.bensonsforbeds.co.uk/contact-us/- Thank you, Anthea - Team Bensons
Excellent Customer service in all…
Excellent Customer service in all aspects!
We went to our local Benson for Beds store searching for two double beds.
The staff in store were excellent, especially the lady who guided us to our purchases.
Her product knowledge was outstanding.
Once we confirmed our purchases the communication regarding the delivery was excellent. Truly professional company and can strongly recommend👏👏😊
1 November 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that you received excellent customer service while searching for your double beds! It's great to know that our staff's product knowledge and communication regarding delivery met your expectations. Thank you for your recommendation. If you enjoyed your experience, spread the word!
Megan at Customer Care
Highly satisfied with all aspects of…
Highly satisfied with all aspects of the service received from Bensons from purchase to delivery.
28 October 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
We're delighted to hear you were highly satisfied with all aspects of the service, from your purchase through to delivery! Thank you for your feedback,
Megan at Customer Care
Easy to park Service excellent both in…
Easy to park Service excellent both in store and delivery Tried the mattress in store and dosed off Richard
30 October 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that you found parking easy and our service excellent! It's great you enjoyed the mattress so much in our store. Thanks for your feedback,
Megan
Customer Care Team
Small double sofa bed
The small double sofa bed caught my eye when I popped into the store as it was what I was after as a spare bed for my sons bedroom.
The material is of good quality and the structure is strong and sturdy. It easily converts into a bed.
Aleesha and her colleague were very patient and helpful with the purchase and placed the order, even though the card machine was faulty and no payment was made until the following day. They worked to offer a better deal which I was happy with.
Benson's communicated effectively and kept me informed regarding the delivery via email.
Overall very happy with my purchase from Bensons.
14 October 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
We're happy to hear that you found the perfect sofa bed for your son's room and that you are pleased with its quality and ease of use. Thank you once again for your kind words. We're always here if you need anything further,
Megan at Customer Care
Ruby our bed specialist was fantastic…
Ruby our bed specialist was fantastic great service and great communication skills with customers
16 October 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
Thank you for the fantastic feedback Jaymie! We're so pleased Ruby made your experience a great one—her expert knowledge and warm communication really shine through. We'll be sure to pass on your kind words. Here's to restful nights ahead! Megan at Customer Care🛏️✨
Fantastic in-store team at Bensons who…
Fantastic in-store team at Bensons who helped us find the right mattress for the right budget. Very approachable and friendly team who answered all questions and assisted with all information needed about mattresses.
8 October 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that our team provided you with such a positive experience. It's great to know they were approachable, helpful, and able to assist you in finding the perfect mattress within your budget. Thanks for your feedback,
Megan at Customer Care
Keighley store is amazing
From walking in the store to delivery, can’t recommend Bensons enough, particularly the Keighley store. Ibr was brilliant. I used the Sleeppro in store and Ibr showed me mattresses that were suitable and explained the benefits of each one. I tried all of them and chose one. I was given a delivery date around 2 weeks away. The communication and updates in between were excellent. The mattress was delivered and my old one taken away. The tracking facility is superb so I knew when it was coming. The mattress is amazing and I haven’t slept this well in years. 5* company, brilliant staff and excellent customer service. Highly recommend.
8 September 2025
Reply from Bensons For Beds - Keighley233
Wow, what an awesome experience from start to finish! Ibr really made sure you found the perfect mattress, and it sounds like the whole process—communication, delivery, and all—was spot on. So happy to hear you’re finally getting the best sleep in years! Thanks for the glowing 5* review, and for recommending us! Megan at Customer Care🌟🛏️😴
Reply from Bensons For Beds - Keighley233
We're happy to hear that you had a really good experience. We appreciate you taking the time to share your positive feedback with us.
Take care,
Megan at Customer Care
My husband and I visited the Keighley…
My husband and I visited the Keighley store and dealt with Ruby. She was very knowledgeable and helpful. Nothing was too much trouble for her. We spent a good hour in the store and purchased our new bed following good recommendations.
It was an excellent experience and I would recommend this store.
1 October 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
We're happy to hear about the excellent experience you had at our Keighley store, Donna. We appreciate your positive feedback regarding the helpful support you received during your bed purchase. It's great to know you felt at ease with your purchase with us.
Thank you,
Lauryn at Customer Care
Ruby was very helpful and…
Ruby was very helpful and knowledgeable. She gave me good advice and plenty of reflection time. I like that they recycle old mattresses.
1 October 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
We're happy to hear that the advice and reflection time were beneficial. It's great to know you appreciate our mattress recycling program. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Keighley233
We're glad you found it quick and easy to order your mattresses. Thank you for your positive feedback; we appreciate it very much.
Thank you,
Lauryn at Customer Care.
Excellent Customer Service
We recently visited the Keighley store to purchase a new bed and mattress. The sales consultant Hadiqa was a pleasure to deal with. She had a friendly but professional manner and we left the store feeling happy with our purchase and the price we paid. We have since recommended the Keighley store to our family and friends because of the excellent customer service we received.
12 September 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear about your positive experience at the Keighley store! It's great to know that our sales consultant was a pleasure to deal with and that you were happy with your purchase. We appreciate you recommending us to your family and friends because of the excellent customer service you received.
Best Wishes,
Megan at Customer Care
Ruby was excellent in manner and…
Ruby was excellent in manner and knowledge
11 September 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
Thank you for your review! We are so happy to hear that Ruby exceeded your expectations with her expertise and friendly demeanor. We are lucky to have her on our team.
Excellent service in Keighley store
We visited the Keighley store twice and Hadiqa was extremely helpful on both occasions.
She demonstrated the different mattress options by using the SleepPro machine and showing us the various mattress types in the showroom.
We looked at various bed base options but settled on a Hi TV bed frame. We could have ordered online but went back to see Hadiqa the following day and she processed the order for us efficiently and arranged a delivery date to suit us.
3 September 2025
Reply from Bensons For Beds - Keighley233
Thank you so much for your kind review! Our team is dedicated to providing excellent service and it's great to hear that Hadiqa was able to assist you with finding the perfect mattress and bed frame. We appreciate your business and look forward to delivering your order!
Reply from Bensons For Beds - Keighley233
We appreciate you taking the time to leave us a review! We are happy to hear that our staff gave you good information about the furniture.
Take care,
Megan at Customer Care
Sales assistant was fantastic
Sales assistant was fantastic. Very helpful and attentive but not too pushy.
26 August 2025
Reply from Bensons For Beds - Keighley233
We're happy to hear that the sales assistant provided such great service! We appreciate you taking the time to share your positive experience.
The lady was very helpful
The lady was very helpful, she made choosing a mattress much easier. The tools the store have to help you understand what grade of mattress would be best suited to you are amazing. I was then shown what options the store had to suite me and think I found a prefect mattress.
28 July 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
Thank you for your amazing review! We are so glad our helpful staff and innovative tools made your mattress shopping experience easier. We hope you enjoy your new perfect mattress! Megan at Customer Care🛏️😊
The whole experience was top notch
The whole experience was top notch! Hadiqa was fantastic, really helpful and super lovely at the Keighley branch and the delivery team were really friendly, quick and efficient too! The whole experience was seamless and I can’t recommend enough. Well done Bensons For Beds on a top service and experience.
22 July 2025
Unprompted review
Reply from Bensons For Beds - Keighley233
Thank you so much for your kind words! We are thrilled to hear that you had such a great experience with us. Our team works hard to provide top-notch service and it's great to hear that Hadiqa and our delivery team were able to make your experience seamless and enjoyable. Thank you for recommending us, it means a lot to us! We hope to see you again soon at Bensons For Beds, Megan at Customer Care
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