The help and guidance we received over choosing our new mattress was excellent. Karen at Bensons Fosse Park was very helpful. The two delivery men were quick and efficient. Would recommend this compan... See more
Company replied
Location
Switch locationUnit B1 Fosse Park South, Everard Way, LE19 1UT Narborough Leicester, Leicestershire, GB
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We now bought a bed and sofa bed from Bensons and each time the advice and guidance from the staff in the Leicester branch has been excellent. They take the time to understand your requirements and do... See more
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We were greeted upon entry and asked if we required help. We discussed our bed requirements with Karen and she talked us through a number of options and we were given time to test several beds. Nothin... See more
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I telephoned Bensons LEICESTER an the male member of staff I spoke to was brilliant. I wanted an ottoman base as soon as possible after being let down by another bed company he sorted it for me and th... See more
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Company details
About Bensons For Beds - Leicester
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B1 Fosse Park South, Everard Way, LE19 1UT, Narborough Leicester, Leicestershire, United Kingdom
4.8
Excellent
189 reviews
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Staff in the showroom were helpful…
Staff in the showroom were helpful without being pushy and answered our questions.
The delivery time of 3 weeks was sooner than we expected so a positive. The comms about delivery were very good and we were given a 2hr timeslot. The delivery men arrived within the window and built the bed and cleaned up after themselves.
25 January 2026
Reply from Bensons For Beds - Leicester
We're happy to hear that our showroom staff were helpful and informative. It's great the delivery was ahead of schedule, and that the communication and assembly met your expectations. Thank you for your positive feedback.
From the kind and polite staff when…
From the kind and polite staff when purchasing the mattress in store to the drivers who delivered the service was exceptional.
23 January 2026
Reply from Bensons For Beds - Leicester
We're so happy to hear that you received exceptional service from our staff during your mattress purchase and delivery! Thank you for your positive feedback.
Reply from Bensons For Beds - Leicester
We appreciate your feedback and are so glad to hear you received great service and helpful advice in our store.
No hiccoughs
No hiccoughs, everything went like clockwork right from start to finnish. Well done everyone.
15 January 2026
Reply from Bensons For Beds - Leicester
We're happy to hear that everything went smoothly from beginning to end. We appreciate your positive feedback and thank you for your review.
Helpful staff member
Helpful staff member. Who gave lots of advice and made the process of purchasing a mattress easy and efficient.
13 January 2026
Reply from Bensons For Beds - Leicester
We’re delighted to hear our team member provided plenty of helpful advice and made the process smooth and efficient for you. Thank you for your positive review – Lauryn at Customer Care 💜
Donna the assistant was very good not…
Donna the assistant was very good not pushy but there to oblige.
10 January 2026
Reply from Bensons For Beds - Leicester
We’re delighted to hear Donna provided such helpful and accommodating service without any pressure. Thank you for your positive review – Lauryn at Customer Care 💜
Karen was very efficient and very…
Karen was very efficient and very helpful pointed us in the right direction
9 January 2026
Reply from Bensons For Beds - Leicester
We’re delighted to hear Karen provided such efficient and helpful service, guiding you in the right direction. Thank you for your positive review – Lauryn at Customer Care 💜
Sales person could answer every…
Sales person could answer every question including about products not sold by Bensons. Was kept well informed between purchase and delivery.
11 January 2026
Reply from Bensons For Beds - Leicester
We appreciate you sharing your experience! It's great to hear that our sales team was so knowledgeable and kept you informed throughout the process. Thank you for your positive review – Lauryn at Customer Care 💜
Being disabled they cannot do enuf for…
Being disabled they cannot do enuf for me helping me around the store to decide what was the best bed for me
11 January 2026
Reply from Bensons For Beds - Leicester
We’re so glad our team went above and beyond to make sure you felt supported and comfortable while choosing the perfect bed – that’s what we aim for! 💜 Thank you for your positive review - Lauryn at Customer Care
Already submitted review
5 January 2026
Unprompted review
Reply from Bensons For Beds - Leicester
Thank you for taking time to leave a review. -
Lauryn at Customer Care.
I'd shop there again because of the Manager & Delivery Men
Manager at Fosse Park was professional, patient, not pushing us at all, allowing us to ask questions and to take our time. We went to another shop to compare, but were keen to get back, as the experience was calm, not pressurised at all - and obviously the mattress we finally chose was perfect for our needs.
The delivery men were professional, respectful, funny, and kept us informed the day before, and on the day, of their estimated time of arrival.
6 January 2026
Unprompted review
Reply from Bensons For Beds - Leicester
Thank you for sharing your experience! We’re so pleased the Fosse Park manager provided such a calm and patient approach, making your visit stress-free. It’s great to hear the delivery team was professional, respectful, and kept you informed every step of the way. We hope you enjoy your new mattress,
Megan at Customer Care
Reply from Bensons For Beds - Leicester
We appreciate you sharing! We are so glad that our service was helpful and friendly during your visit with us. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Leicester
We’re delighted to hear you experienced excellent service from our staff. Thank you for your positive review – Lauryn at Customer Care 💜
Amazing bed
5 September 2025
Reply from Bensons For Beds - Leicester
Thank you for your amazing review Fatima! We’re thrilled you love your new bed – here’s to many nights of amazing comfort!
We hope to continue providing you with excellent service in the future,
Megan at Customer Care
Mattress shopping
I went mid week and got to browse without being chased around the store- when I wanted to enquire I sat with the lovely Karen who helped me price up a mattress. I will be buying very soon.
3 December 2025
Unprompted review
Reply from Bensons For Beds - Leicester
We're happy to hear that you enjoyed browsing in a relaxed environment. We're also glad that our team was helpful when you needed assistance pricing a mattress, and we appreciate your feedback. Thank you, Michael - Team Bensons
In store experience
I can only review for the sales person as not had mattress delivered yet.
Staff were helpful and left my husband and I to try out several mattresses before speaking to salesperson to get the specifications and suitability for our needs
29 November 2025
Reply from Bensons For Beds - Leicester
We appreciate you taking the time to share your experience. We're glad to hear that our staff were helpful in guiding your mattress selection. We look forward to delivering your mattress and hope you love it!
– Thank you, Jess- Team Bensons
Great customer service
The fact that as soon as we walked in to the store we were greeted with an "hello".. visited Dreams next door and although there were a number of staff around not one person even bothered to acknowledge us so the fact Bensons did helped the store get the sale. Karen who served us was brilliant..provided lots of advice and helped us to choose the right bed for us...didn't feel pressured at all to complete the purchase there and then but we did.
All round very pleased with the service so far.
28 November 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that our team made you feel welcome and assisted you in finding the perfect bed. It's great to know the advice provided was helpful and you felt comfortable with your purchase. Thank you for your positive feedback!
Really helpful staff
Really helpful staff, very informative and didn't pressure us to make a decision.
23 October 2025
Reply from Bensons For Beds - Leicester
We appreciate you taking the time to share your feedback. We're happy to hear that our staff was helpful and informative without being pushy.
Donna the salesperson was excellent she…
Donna the salesperson was excellent she explained everything that we needed
28 November 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that the salesperson provided you with excellent service and explanations. Thank you for sharing your positive experience with us!
Team Bensons
Exceptional
Exceptional. We've bought 3 beds at different times and delivery for all has been smooth and hassle free. Arrived in the time slot, called 30 minutes before arrival, sorted everything as planned in an efficient way. Best company I've dealt with in a while. Thank you. Quality and price is very good.
25 November 2025
Unprompted review
Reply from Bensons For Beds - Leicester
We’re absolutely thrilled to hear you’ve had exceptional experiences with us time and time again! Smooth, hassle-free deliveries and efficient service are exactly what we strive for, so your kind words mean the world to us. Thank you for trusting us with your purchases and for highlighting our quality and value – it’s wonderful to know we’re your go-to company! 💜
Thank you for your positive review Richard – Lauryn at Customer Care
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