The help and guidance we received over choosing our new mattress was excellent. Karen at Bensons Fosse Park was very helpful. The two delivery men were quick and efficient. Would recommend this compan... See more
Company replied
Location
Switch locationUnit B1 Fosse Park South, Everard Way, LE19 1UT Narborough Leicester, Leicestershire, GB
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We now bought a bed and sofa bed from Bensons and each time the advice and guidance from the staff in the Leicester branch has been excellent. They take the time to understand your requirements and do... See more
Company replied
We were greeted upon entry and asked if we required help. We discussed our bed requirements with Karen and she talked us through a number of options and we were given time to test several beds. Nothin... See more
Company replied
I telephoned Bensons LEICESTER an the male member of staff I spoke to was brilliant. I wanted an ottoman base as soon as possible after being let down by another bed company he sorted it for me and th... See more
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Company details
About Bensons For Beds - Leicester
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B1 Fosse Park South, Everard Way, LE19 1UT, Narborough Leicester, Leicestershire, United Kingdom
4.8
Excellent
189 reviews
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The guy that helped us was new and he…
The guy that helped us was new and he was very professional and a good laugh, wasn’t pushy and was really helpful. The manager was lovely we went and spoke to her before ordering and had the same level of service when we went back first time shopping with them guys and wouldn’t be the last
5 September 2025
Reply from Bensons For Beds - Leicester
We appreciate you sharing your experience! We are so glad the team offered professional, helpful service and a good atmosphere. We look forward to your next visit Jess, Megan at Customer Care
Quality products and good customer care.
2 September 2025
Reply from Bensons For Beds - Leicester
We appreciate your positive feedback! We're glad you are happy with our quality products and customer care. Thanks for your support, Megan at Customer Care
Reply from Bensons For Beds - Leicester
We appreciate you highlighting our excellent support and advice! We're so glad that our staff met your needs.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Leicester
We appreciate you letting us know that we kept in touch with you, and we value your feedback.
Take care, Megan at Customer Care
Helpful Assistant
22 August 2025
Reply from Bensons For Beds - Leicester
Thank you for your 5 star review. We appreciate your kind words, Megan at Customer care
Reply from Bensons For Beds - Leicester
We're happy to hear that you found our ordering process easy and located what you needed. Thank you for your feedback!
Sales experience
Karen was the sales person. She was knowledgeable yet not pushy. She gave us space and time to think without following us around the store as this is something I particularly dislike and would have made me leave the store.
23 August 2025
Unprompted review
Reply from Bensons For Beds - Leicester
Thank you for taking the time to leave us a review! We're so glad that Karen provided you with a positive shopping experience. Our team strives to make sure our customers feel comfortable and informed during their visit. We hope to see you again soon!
It was my first time coming to the…
It was my first time coming to the store. As soon as I entered I was greeted by one of your staff called Hafsa. She was very helpful. And showed exactly what we were looking for. I only came for a browse but left with purchasing two beds for my boys.
20 August 2025
Unprompted review
Reply from Bensons For Beds - Leicester
Thank you for choosing our store, we're thrilled to hear that you had a great experience! Hafsa is an excellent member of our team and we're glad she was able to help you find exactly what you were looking for. We hope your boys enjoy their new beds!
Reply from Bensons For Beds - Leicester
Thank you so much for your kind words and recommendation! We take pride in providing excellent service and having a great team. Your satisfaction is our top priority. We look forward to seeing you again soon, Megan at Customer Care
Return purchase from Bensons
Brilliant customer service from the store manager who served us.
She was not in the least pushy or intrusive. She made sure that we were happy with our purchase and that we were getting what we wanted.
Great product as well.
A very nice experience!
31 July 2025
Reply from Bensons For Beds - Leicester
Thank you for your kind words! We take pride in providing excellent customer service and ensuring that our customers are happy with their purchases. It's great to hear that you had a positive experience with our store manager. We appreciate your support and look forward to seeing you again soon! Megan at Customer Care
Great experience and service.
We had a rough idea what we wanted and so it was great to be left alone at the start of our visit. We were able to make up our own minds on what was best for us, rather than be put under any pressure by staff. When Karen was asked for help, she was very knowledgeable and sensitive to our needs. The fact that we didn’t feel at all pressurised, even when she was helping us, sealed the deal. Karen made the whole experience so much the better. Such a large purchase is daunting, but Karen made it easy. I think you can see from this review that we were very pleased with our purchase and very grateful for the way Karen helped us unobtrusively. We would thoroughly recommend the Leicester Fosse Park branch to anyone looking for a new bed. Great service. Thank you.
1 August 2025
Reply from Bensons For Beds - Leicester
Thank you for taking the time to share your wonderful experience at our Leicester Fosse Park branch! We are thrilled that Karen's expertise and helpfulness made your large purchase a stress-free one. We appreciate your recommendation and can't wait to see you again! Megan at Customer Care😊
We were greeted upon entry and asked if…
We were greeted upon entry and asked if we required help. We discussed our bed requirements with Karen and she talked us through a number of options and we were given time to test several beds. Nothing was too much trouble and without any pressure selling we were able to select our next bed. Probably could not have done so without Karens assistance and expert guidance. As a result we would definitely return to Fosse Park store and recommend to others.
31 July 2025
Unprompted review
Reply from Bensons For Beds - Leicester
Thank you for sharing your positive experience with Karen at our Fosse Park store! We pride ourselves on providing excellent customer service and we are delighted to hear that Karen was able to help you find your perfect bed without any pressure. We look forward to seeing you again in the future and appreciate your recommendation to others, Megan at Customer Care
Manager who helped us to choose the…
Manager who helped us to choose the matress was polite friendly and helpful,
Guided us towards the same matress but better quality with a discount.
9 July 2025
Reply from Bensons For Beds - Leicester
Thank you for your kind words! We are thrilled to hear that our manager provided excellent service and helped you find the perfect mattress at a discounted price. Your satisfaction is our top priority and we look forward to serving you again in the future. Sweet dreams on your new mattress! Megan at Customer Care🛏️
Excellent service from Debbie
Excellent service from Debbie, fully understood what we needed and responded appropriately
6 July 2025
Unprompted review
Reply from Bensons For Beds - Leicester
Thank you for your kind words! We're thrilled to hear that Debbie provided excellent service and truly understood your needs. We will be sure to pass along your feedback to her. Thank you for choosing us, Megan at Customer Care
Great customer service and allowed us…
Great customer service and allowed us time to make a decision and didn't put pressure on to buy.
1 July 2025
Reply from Bensons For Beds - Leicester
Thank you for your kind words! We are glad to hear that our customer service was top-notch and that you appreciated the time we gave you to make a decision. We always strive to create a pressure-free environment for our customers. Thank you for choosing us! Megan at Customer Care 😀
Great service very attentive
27 June 2025
Reply from Bensons For Beds - Leicester
Thank you for the kind words! We are thrilled to hear that you had a positive experience with our service. We value your feedback and look forward to seeing you again in the future.
Megan at Customer Care
Buying experience
Karen explained different bed types and mattresses clearly. Was very patient and did not push sales on us. Not doing elivering for 3 weeks so can not comment on that experience yet. So far good impression.
20 June 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that the bed types and mattresses were clearly explained to you and that you felt no pressure during your purchase. We appreciate your patience regarding the delivery timeframe and value your initial positive impression.
Take care, Megan at Customer Care
Customer support
Customer support. Very thorough with product in terms of details and service
29 May 2025
Reply from Bensons For Beds - Leicester
We appreciate you taking the time to share your feedback Mrs Hunt. We're happy to hear that you found our support to be very thorough with details and service. Thank you, Megan at Customer Care
NEW MATTRESS
Left to browse then when needed help to purchase - staff member very attentive and helpful. Manager also helpful around ensuring we had the best deal on offer.
26 May 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that our team provided attentive and helpful service during your purchase. We appreciate you acknowledging the assistance in ensuring you received the best deal. Thanks for your feedback, Megan at Customer care
Excellent guidance and support
Donna was brilliant in guiding us and helping us make the right decisions.
22 May 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that our guidance was helpful for you in making the right decisions. Thank you for sharing your positive experience with us! Take care, Megan at Customer care
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