Sales assistant was friendly, helpful and very knowledge and offered 3 options to meet our requirement. (only minor criticism is that we wanted to have a look around the store, but felt having been... See more
Location
Switch locationUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
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Shameela greeted us , gave us an overview of the products , and then left us to have a good look around on our own . When we had selected what we wanted ,the transaction was very smooth . Shameela is... See more
Fantastic deals, I was asking so many questions and need a lot of different figures and they done it every time. Very helpful and kind.
We are glad we visited the store in Luton to check different brands mattresses. With help from the store assistant we ended up selecting a different mattress to the one we were looking for. But that w... See more
Company replied
Company details
- #76 of 228 best companies in Bedroom furniture shop
- #42 of 115 best companies in Bed shop
- #28 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Luton222
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, United Kingdom
- 1582507626
4.8
Excellent
366 reviews
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Great experience, best customer service
Shameela was excellent to chooose us the best item and helped us to secure the bank holiday deal. She also advised us some very positive changes in order where offered additional discount as well as earlier delivery date.
17 August 2025
Reply from Bensons For Beds - Luton222
"Thank you for your wonderful review! We're so glad to hear that Shameela provided fantastic service in helping you find the perfect item at a great deal. We appreciate your business and value your feedback. Have a fantastic day!"
Found exactly the mattress I was…
Found exactly the mattress I was looking for.
Very helpful and informative guidance received.
19 August 2025
Reply from Bensons For Beds - Luton222
Thank you for your kind words! We are so glad we could help you find your perfect mattress. It's our goal to provide excellent service and guidance to all of our customers. We appreciate your support and hope you enjoy your new mattress!
Reply from Bensons For Beds - Luton222
We appreciate your kind words! It's great to know our sales assistant was so helpful. We value your business and hope to see you again Gillian. Take care, Megan at Customer Care
Reply from Bensons For Beds - Luton222
Thank you for acknowledging our dedication to providing great customer service! We value your satisfaction and will continue striving to exceed your expectations. Have a fantastic day, Megan at Customer Care
Reply from Bensons For Beds - Luton222
Thank you for your kind words! We are thrilled to hear that you had a great experience with us. Our team strives to provide exceptional service to all of our customers. We appreciate your support and hope to see you again soon, Megan at Customer Care
Great customer service and very helpful…
Great customer service and very helpful staff. Helped us with buying a good bed with good price.
14 July 2025
Reply from Bensons For Beds - Luton222
Thank you for the positive feedback! We are happy to hear that our customer service and staff were able to assist you in finding the perfect bed at a great price. We appreciate your business and look forward to helping you again in the future, Megan at Customer Care
Very helpful service
10 July 2025
Reply from Bensons For Beds - Luton222
Thank you for leaving such a positive review! We're thrilled to hear that you found our service helpful. It's our pleasure to assist you in any way we can. Have a great day, Megan at Customer Care
Reply from Bensons For Beds - Luton222
Thank you for your kind words! Our team takes pride in their knowledge and dedication to providing exceptional service to our customers. We appreciate the opportunity to assist you and hope to see you again soon, Megan at Customer Care
Reply from Bensons For Beds - Luton222
Thank you for your kind words! We strive to provide the best customer service possible and we are thrilled to hear that it has been recognized. It was our pleasure to assist you and we hope to have the opportunity to do so again in the future, Megan at Customer Care
remedy friendly and helpful advice and…
remedy friendly and helpful advice and service given by Patryca
7 July 2025
Reply from Bensons For Beds - Luton222
Thank you for the kind words! We are happy to hear that Patryca provided you with friendly and helpful advice and service. We strive to provide exceptional customer experiences. See you next time, Megan at Customer Care
Excellent Service,Patrycja was very…
Excellent Service,Patrycja was very Helpful& Explained The Difference Between The Mattresses. Would Highly recommend this Store .
29 June 2025
Reply from Bensons For Beds - Luton222
Thank you for your feedback! We're so glad that Patrycja was able to assist and provide valuable information. We pride ourselves on providing excellent service and we're happy to hear that you would recommend our store. Thanks for choosing us, Megan at Customer Care
Reply from Bensons For Beds - Luton222
Thank you for your kind words! We strive to provide top-notch service and are thrilled to hear that our staff made your experience even better. We appreciate your support and look forward to seeing you again soon.
Thank you for choosing us, Megan at Customer Care
Customer service has been superb from…
Customer service has been superb from beginning to end and Patricia in the store was amazing. She was knowledgeable about each item and advised on colours, look, comfort etc.
Steven the manager was great with every query we had and they were both patient, letting us be sure of sizes etc. Would definitely return again and it is evident that there has been a significant increase in quality of products available at Bensons.
Hopefully when the goods arrive and are out up it'll look great.
28 June 2025
Reply from Bensons For Beds - Luton222
We appreciate your fantastic review! It's great to hear that you received superb support and found our team members helpful and patient. We're glad you noticed the improved product quality and hope you love your new items! Take care, Megan at Customer Care
We had a fantastic experience at the…
We had a fantastic experience at the Luton Hatters Way retail park store. Ibraheem was helpful and informative, giving us great advice on which mid sleeper to purchase for our daughter. Would highly recommend.
15 June 2025
Reply from Bensons For Beds - Luton222
We're so glad to hear about the fantastic experience you had at our Luton store! It's great that our colleague was so helpful and informative when advising you on your daughter's mid sleeper bed. We appreciate your recommendation, Megan at Customer Care
Reply from Bensons For Beds - Luton222
We appreciate your feedback Wayne! We're happy to hear our staff provided attentive and knowledgeable service. Thank you for your kind words, Megan at Customer Care
Reply from Bensons For Beds - Luton222
Thank you for your amazing 5 star review Mr Khan. We appreciate your time and thank you for shopping with us! Sleep well, Megan at Customer Care
Our sales rep Patricia was absolutely…
Our sales rep Patricia was absolutely the main reason we ended up with a tempur matress
10 June 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that our sales representative played such a vital role in your decision-making process. Thank you for sharing your wonderful experience with us!
Thank you, Megan at Customer Care
Always excellant service from Stephen
Always excellant service from Stephen. He's very knowledgeable and knows his stuff
9 June 2025
Reply from Bensons For Beds - Luton222
We appreciate you sharing your positive experience! We're glad to hear that you consistently receive excellent and knowledgeable service. Thank you for shopping with us, Megan at Customer Care
Patricja was absolutely incredible…
Patricja was absolutely incredible helping me and my daughter choose her next bed. Thank you again for the wonderful experience.
4 June 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that you and your daughter had a wonderful experience with us Mr Rios. It's great to know that our team was so helpful in choosing the perfect bed! Thank you for your feedback, Megan at Customer care
Great customer service
I was promptly attended to and the whole purchase process was quick and stress-free
29 May 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that you were promptly attended to and found the purchase process quick and stress-free. Thank you for your positive feedback, Megan at Customer Care
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