The whole experience was a positive one Luton branch. We were able to walk around the store without being bombarded by sales reps. We asked loads of questions before coming to a decision. The deliver... See more
Company replied
Location
Switch locationUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
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Lovely atmosphere with friendly staff that are there when you need them. it's got a good selection and really enjoyed the experience because it wasn't a hassle it makes all the difference thanks eve... See more
I've just collected my order today 5/04/25, to my disappointment I've just discovered that the Mattress was refurbished, this was not mentioned at the time of purchase, the assumption given was tha... See more
Company replied
The luton store from management to all staff were extremely kind , I had a certain budget and terminally ill husband. They made sure from explaining the products price and delivery was all handled smo... See more
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Company details
About Bensons For Beds - Luton222
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, United Kingdom
- 1582507626
4.9
Excellent
400 reviews
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The staff were very helpful and they…
The staff were very helpful and they knew what exactly what we needed.
We were very happy with the service
7 October 2025
Reply from Bensons For Beds - Luton222
We appreciate your positive feedback! We are so happy to hear that our staff were helpful and knowledgeable and that you were pleased with our service.
Thank you,
Megan at Customer Care
We needed a new bed and mattress for my…
We needed a new bed and mattress for my Mum who is 82 and needed time to navigate the store. Hassan gave us all the information we needed to make the right purchases and was kind patient and made Mum feel confident. Plus great service price and delivery options to suit
thank you so much.
10 October 2025
Reply from Bensons For Beds - Luton222
We appreciate you sharing your positive experience. We're happy to hear that our colleague was kind, patient, and helpful in providing the information needed to make the right choices for your Mum. Thank you for choosing us, Megan at Customer Care
Amazing experience. Delivery on time. Bed assembled in stated time. Steven and his colleague were polite and courteous. Nothing was too much trouble. Would highly recommend
My bed was delivered at the time stated by 2 very pleasant and polite gentleman they were friendly and answered any questions I had. I cannot speak highly enough. One of the gentlemen name was Steven. I had a great experience and would highly recommend 👌
9 October 2025
Reply from Bensons For Beds - Luton222
We're so glad to hear that your bed was delivered on time by our pleasant team members. We appreciate your high recommendation and that they were able to answer your questions. Thanks for your positive feedback Mrs Cox, Megan at Customer Care
Sales lady was happy to help at Luton…
Sales lady was happy to help at Luton store- but didn't pester us. We also got a good deal on the sale. Knowledgeable lady too.
4 October 2025
Reply from Bensons For Beds - Luton222
Thank you for your feedback! We’re glad our team at the Luton store provided helpful and knowledgeable service without any pressure, and that you got a great deal in the sale.
Best Wishes,
Megan
The Bensons for Beds Care Team
Reply from Bensons For Beds - Luton222
Thank you so much Anna!
We’re thrilled to hear you’ve had a great experience with us. Our team always aims to be kind and supportive — your feedback means a lot!
Take care,
Megan at Customer Care
The sales team were very helpful and…
The sales team were very helpful and informative, very pleasant experience.
25 September 2025
Reply from Bensons For Beds - Luton222
We're glad you found our sales team helpful and informative. It's great to hear you had a pleasant experience. Thank you for your feedback.
Thank you,
Lauryn at Customer Care
We got served quickly and advised well.
We got served quickly and advised well.
A nice assistant and our purchase painless.
23 September 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that you were served quickly and advised well! We appreciate you sharing that your purchase was painless thanks to our assistant. Thank you,
Lauryn at Customer Care.
Very competitive price and nice…
Very competitive price and nice customer service.
13 September 2025
Unprompted review
Reply from Bensons For Beds - Luton222
Thank you for your kind words! We strive to provide both affordable prices and excellent customer service to our clients. It's great to hear that you had a positive experience with us. We look forward to serving you again! #TeamCustomerSatisfaction 💯🎉
Amazing help
Aneesa was lovely, went in for some pillows, guided me through all of them, showed me the best ones, and the ones most suited to me. Definitely recommend amazing customer service.
9 September 2025
Unprompted review
Reply from Bensons For Beds - Luton222
We're so glad to hear that you received amazing customer service! We appreciate you mentioning how helpful our team member was in guiding you to the perfect pillows.
Best Wishes,
Megan at Customer Care
The clearance item (bedframe) I bought…
The clearance item (bedframe) I bought had many issues. Most of the screws at the time of initial setup in the store were tighten so much that that they had lost their thread. Furthermore there were tearing on cloths. I was also told that it will be delivered for £30/£40 but when I paid for the bed I was told that it can only be delivered for £70 and that if I want to cancel my purchase I have to wait for many days to get my money back. So not recommending clearance items to be purchased
7 September 2025
Reply from Bensons For Beds - Luton222
We regret to hear about the issues you experienced with the clearance bed frame, including the damaged screws and torn cloths. We're also sorry for the delivery fee discrepancy and the information regarding the cancellation process. We'll review these points to improve our service.
Thank you
Reply from Bensons For Beds - Luton222
We appreciate your feedback and are glad you found our salesperson helpful and knowledgeable.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Luton222
We can’t wait to share your amazing 5-star review with our team Beni. They’ll be thrilled!
Take care,
Megan at Customer Care
Sicily 4 Door Bi-Fold Wardrobe
Ordered a wardrobe from Benson — really solid quality and Hassan was a great help!
25 August 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that you are satisfied with the wardrobe's quality and that our team member was helpful. Thank you for your positive feedback!
Great experience, best customer service
Shameela was excellent to chooose us the best item and helped us to secure the bank holiday deal. She also advised us some very positive changes in order where offered additional discount as well as earlier delivery date.
17 August 2025
Reply from Bensons For Beds - Luton222
"Thank you for your wonderful review! We're so glad to hear that Shameela provided fantastic service in helping you find the perfect item at a great deal. We appreciate your business and value your feedback. Have a fantastic day!"
Found exactly the mattress I was…
Found exactly the mattress I was looking for.
Very helpful and informative guidance received.
19 August 2025
Reply from Bensons For Beds - Luton222
Thank you for your kind words! We are so glad we could help you find your perfect mattress. It's our goal to provide excellent service and guidance to all of our customers. We appreciate your support and hope you enjoy your new mattress!
Reply from Bensons For Beds - Luton222
We appreciate your kind words! It's great to know our sales assistant was so helpful. We value your business and hope to see you again Gillian. Take care, Megan at Customer Care
Reply from Bensons For Beds - Luton222
Thank you for acknowledging our dedication to providing great customer service! We value your satisfaction and will continue striving to exceed your expectations. Have a fantastic day, Megan at Customer Care
Reply from Bensons For Beds - Luton222
Thank you for your kind words! We are thrilled to hear that you had a great experience with us. Our team strives to provide exceptional service to all of our customers. We appreciate your support and hope to see you again soon, Megan at Customer Care
Great customer service and very helpful…
Great customer service and very helpful staff. Helped us with buying a good bed with good price.
14 July 2025
Reply from Bensons For Beds - Luton222
Thank you for the positive feedback! We are happy to hear that our customer service and staff were able to assist you in finding the perfect bed at a great price. We appreciate your business and look forward to helping you again in the future, Megan at Customer Care
Very helpful service
10 July 2025
Reply from Bensons For Beds - Luton222
Thank you for leaving such a positive review! We're thrilled to hear that you found our service helpful. It's our pleasure to assist you in any way we can. Have a great day, Megan at Customer Care
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