No pressure selling, useful advice. based on what we thought we wanted, and didnt want, we were shown alterrnatives that were similar, both higher and lower in price and from different manufacturers.... See more
Company replied
Location
Switch locationUnit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB Macclesfield, Cheshire, GB
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Both Darryl and Andy were exceeding helpful, they asked us sensible pointed questions concerning what we were looking for in a mattress/bed. They listened and there was no hard sell. They made suggest... See more
Company replied
Fabulous staff in store and delivery team. Everything went as planned and we love our sofa bed. Will be returning as the quality of the goods is excellent.
Company replied
On arrival we were spoken to by Peter who offered his services if required without being to pushy. As we walked around the showroom he was there to call over if we had any questions and also to learn... See more
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Company details
About Bensons For Beds - Macclesfield627
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB, Macclesfield, Cheshire, United Kingdom
- 1625618190
4.7
Excellent
360 reviews
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Lovely helpful people who gave an…
Lovely helpful people who gave an excellent service and were prompt and courteous.
1 April 2026
Reply from Bensons For Beds - Macclesfield627
Thank you for your kind words! 😊 We’re delighted to hear our team provided excellent service and were prompt, courteous, and so helpful. Your feedback means a lot to us,
Megan | Customer Care Specialist
I have had a very good experience with…
I have had a very good experience with Bensons for my mattress I didn't like the first one and have had no trouble changing it for one I like the manager was very kind to me and gave me good advise
2 April 2026
Reply from Bensons For Beds - Macclesfield627
Thank you for sharing your experience! 😊 We’re really pleased to hear you were able to change your mattress easily and find one you’re happy with. It’s great to know the manager was kind and gave you helpful advice—that’s exactly the support we aim to provide. Enjoy your new mattress,
Megan | Customer Care Specialist🛏️
Very attentive and informative staff…
Very attentive and informative staff who helped me decide which bed and mattress would be most appropriate for me
Delivery was within the time slot allocated with very friendly and efficient delivery men who assembled the bed exactly where I requested
I cannot find anything that could have been done better
24 March 2026
Reply from Bensons For Beds - Macclesfield627
Thank you for the fantastic feedback! 😊 We’re so glad our team were attentive, informative, and helped you find the perfect bed and mattress. Wonderful to hear delivery was right on time and that the drivers were friendly, efficient, and set everything up exactly where you wanted it. Delighted to know everything was spot‑on — that means the world to us,
Megan | Customer Care Specialist💜
A friendly salesman who was good at his…
A friendly salesman who was good at his job and did not try and push us to buy things we didnt want.
19 March 2026
Reply from Bensons For Beds - Macclesfield627
Thank you for your feedback Mrs Harbord! We’re really glad to hear you found our salesperson friendly, professional, and never pushy. It’s great to know you felt comfortable and well looked after. We really appreciate you taking the time to share your experience,
Megan at Customer Care! 😊✨
Great service
Great deal. Communicated well, on time, found my house which i know is not easy
Great service. Will buy from Benson's with this great level of service 👌
20 March 2026
Unprompted review
Reply from Bensons For Beds - Macclesfield627
Thanks for the brilliant review Amanda! Glad everything went smoothly — even finding your house!😄 Enjoy your great deal, and we’d love to see you again,
Megan at Customer Care💤
Helpful service
Helpful service - Explained the options clearly so I could understand the differences in mattresses for my child.
The only downside was a charge for delivery. Paying for this and to take the old mattress away added £100 to the overall cost. I felt a little disappointed that the price ended up higher than expected.
15 March 2026
Reply from Bensons For Beds - Macclesfield627
Helen,
We're glad our service was helpful in explaining mattress options for your child. We appreciate your feedback regarding the delivery and removal charges. We'll review how these costs are communicated to ensure clarity for our customers. Thank you for your time.
Team Bensons - Jessica
Pleasant customer service
Pleasant customer service. Very helpful throughout. Small issues were sorted without problems. Delivery was great. Drivers polite and helpful. Overall very happy.
13 March 2026
Reply from Bensons For Beds - Macclesfield627
Thank you for sharing this! 😊 We’re really glad to hear our customer service team were so pleasant and helpful throughout, and that any small issues were resolved smoothly. Fantastic to know delivery was great too, with polite and helpful drivers. We’re delighted you’re overall very happy,
Megan at Customer Care
Helpful friendly staff in store
Helpful friendly staff in store. Good communication throughout including delivery details. Thoroughly stress free experience from start to finish. Oh and a great mattress as well.
15 February 2026
Reply from Bensons For Beds - Macclesfield627
Tim Rhodes,
We appreciate your fantastic feedback! It's great to know our staff were helpful and friendly, and that our communication was good. We're so glad you had a stress-free experience and love your new mattress.
Team Bensons
Bensons had good range of Mattresses…
Bensons had good range of Mattresses and prices.The staff were helpful without being intrusive.
19 February 2026
Reply from Bensons For Beds - Macclesfield627
Mrs Hill,
We appreciate your positive feedback. We're so happy to hear that you found a good range of mattresses and prices, and that our staff were helpful.
We truly appreciate your feedback.
Megan at Customer Care
Excellent customer service and deal…
Excellent customer service and deal provide by Paul at the Macclesfield branch.
Very helpful and a lovely customer experience
21 February 2026
Reply from Bensons For Beds - Macclesfield627
We appreciate you sharing your feedback. We're so happy to hear that you received excellent customer service and a lovely experience with your deal.
Stewart - Team Bensons
Dealing with Bensons
Dealing with Darryl about purchasing new mattress was a pleasure ,he was very professional and comfortable to deal with, pleasant experience, likewise delivering was good ,keep updated on on times of arrival, the 2 guys we're efficient, tidy ,pleasant, wouldn't hesitate to recommend Bensons and the store dealt with, Ed Burke.
24 January 2026
Reply from Bensons For Beds - Macclesfield627
We're happy to hear that you found purchasing a new mattress a pleasure. It's great to know that you found the service professional and comfortable, and that delivery was efficient and tidy. Thank you for your positive review – Lauryn at Customer Care 💜
They did exactly what they said they…
They did exactly what they said they would do.
10 February 2026
Unprompted review
Reply from Bensons For Beds - Macclesfield627
We're so happy to hear we delivered exactly as promised! Thank you for your positive feedback; we appreciate it greatly.
Sealy posturepeadic bed.
Friendly but not pushy. Very helpful, listening to our needs and knowledgeable re the beds in store.
9 February 2026
Reply from Bensons For Beds - Macclesfield627
We're happy to hear that you found our staff friendly, helpful, and knowledgeable, and that they listened to your needs without being pushy!
Excellent customer service
Excellent customer service. Not at all pushy. Gave good advice and gave me plenty of time for me to make a choice.
6 February 2026
Reply from Bensons For Beds - Macclesfield627
We're happy to hear that you felt supported by our team! We appreciate that you found our service helpful and not at all high-pressure, and we thank you for your feedback.
This is my second purchase from Bensons…
This is my second purchase from Bensons . The in store staff were very polite, professional and helpful. The delivery staff were excellent too. Very polite and respectful of my property .
7 February 2026
Reply from Bensons For Beds - Macclesfield627
We appreciate you choosing us again! We're happy to hear that our in-store team was polite, professional, and helpful, and that our delivery staff were excellent and respectful of your property.
Knowledgeable and helpful
Marie and her colleagues made us feel welcome, were not overbearing and were both knowledgeable and helpful in making a decision and a purchase.
3 February 2026
Reply from Bensons For Beds - Macclesfield627
We appreciate your kind words! We're happy to hear that our colleagues made you feel welcome and assisted you with your decision. Thank you for your feedback.
Terrible
They did not deliver on the right day and delivery men made a mess of my bedroom walls
3 December 2025
Reply from Bensons For Beds - Macclesfield627
I’m very sorry to hear about your recent delivery experience — your order should have arrived on the correct day, and the marks left on your bedroom walls are absolutely not the standard we expect from our delivery teams.
I’ve reached out to you directly today to discuss this further and to make sure we can look into the issue properly for you. Thank you for bringing this to our attention,
Megan at Customer Care
Staff were helpful and friendly
Staff were helpful and friendly, I got the bed I chose, the communication was good and the delivery was on time.
22 January 2026
Reply from Bensons For Beds - Macclesfield627
We're happy to hear that our staff were helpful and friendly, that you got the bed you wanted, and that the communication and delivery were satisfactory!
The delivery team damaged my house
The delivery team damaged my house, refused to unpackage the mattress or remove the packaging despite paying for recycling as park of the service. Never again!
10 January 2026
Reply from Bensons For Beds - Macclesfield627
Thank you for sharing your feedback. We’re very sorry to hear about the damage caused during delivery and the issues with the packaging and recycling service. This is not the level of service we aim to provide, and we completely understand your frustration.
We can confirm that we have contacted you today to discuss this matter further and are working with you to resolve your concerns. Thank you,
Megan
Excellent service from Darryl and the…
Excellent service from Darryl and the team in the Macclesfield store once again!
26 December 2025
Reply from Bensons For Beds - Macclesfield627
We’re delighted to hear Darryl and the Macclesfield team delivered excellent service once again. Thank you for your positive review – Lauryn at Customer Care 💜
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