No pressure selling, useful advice. based on what we thought we wanted, and didnt want, we were shown alterrnatives that were similar, both higher and lower in price and from different manufacturers.... See more
Company replied
Location
Switch locationUnit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB Macclesfield, Cheshire, GB
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Both Darryl and Andy were exceeding helpful, they asked us sensible pointed questions concerning what we were looking for in a mattress/bed. They listened and there was no hard sell. They made suggest... See more
Company replied
Fabulous staff in store and delivery team. Everything went as planned and we love our sofa bed. Will be returning as the quality of the goods is excellent.
Company replied
On arrival we were spoken to by Peter who offered his services if required without being to pushy. As we walked around the showroom he was there to call over if we had any questions and also to learn... See more
Company replied
Company details
About Bensons For Beds - Macclesfield627
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB, Macclesfield, Cheshire, United Kingdom
- 1625618190
4.7
Excellent
360 reviews
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Really great service
Really great service. Tried the tester bed to find what firmness suited me. Order arrived when it was supposed to.
30 August 2025
Reply from Bensons For Beds - Macclesfield627
We're happy to hear that you found our service helpful and that you were able to find the right firmness for you. We appreciate your positive feedback and are glad the order arrived on time. Thank you for your positive review – Lauryn at Customer Care 💜
We required a refund
We required a refund from our order as we changed the requirements regarding the disposal of our old bed.
The Macclesfield store established our request with the customer service office. The office called me back and processed the request the next working day.
19 December 2025
Reply from Bensons For Beds - Macclesfield627
We’re delighted to hear your refund request was handled quickly and smoothly! Our Macclesfield store and customer service team will be thrilled with your kind words. 💜 Thank you for your positive review – Lauryn at Customer Care.
Good knowledge of product etc fantastic…
Good knowledge of product etc fantastic service. Went above and beyond to help my purchase thank you
30 November 2025
Reply from Bensons For Beds - Macclesfield627
We appreciate you sharing your positive experience! We're happy to hear that you received fantastic service and our team went above and beyond.
Brilliant Service
Great customer service and definitely no hard sales the store assistant managed to provide us a high quality bed & mattress and was fantastic he gave us chance to look around the store without following us and gave us expert advice on the best quality bed frames and mattress we had a budget and he smashed it, and found us both items with a massive saving, can’t thank him enough would highly recommend all day long
11 November 2025
Reply from Bensons For Beds - Macclesfield627
We're happy to hear that you received great customer service and found a high-quality bed and mattress within your budget. It's great to know that our team member provided expert advice and a no-pressure shopping experience. Thank you for your recommendation,
Megan at Customer Care
Would recommend
Good choice of products in store and staff happy to give advice on best option. Purchased two beds in last couple of months. Delivery and assembly personnel friendly and efficient. Would recommend Bensons to friends
4 November 2025
Unprompted review
Reply from Bensons For Beds - Macclesfield627
We’re so happy to hear you enjoyed the wide choice of products and helpful advice from our team! It’s great to know your recent purchases and delivery experience were smooth and efficient. Thank you for recommending us to your friends – that means a lot!
Thank you for your positive review Joyce – Lauryn at Customer Care 💜
Just a good experience
Just a good experience. Efficient and quick with a friendly and pleasant salesman.
27 October 2025
Reply from Bensons For Beds - Macclesfield627
We're happy to hear that your experience was efficient and quick, with a friendly and pleasant salesperson. See you soon—we’ll have the kettle on!
Megan at Customer Care
Go to Bensons for competent + no pressure selling.
Daryl was super efficient, courteous and empathetic. He was dealing with 2 customers at the same time and did us both proud with his knowledge and expertise in answering all my questions. I could not fault him. Ordered 2 mattresses without feeling pressurised. Delivery due as requested 17/10/25. Had a similar experience in 2023 when I purchased 3 bed storage ottomans.
2 October 2025
Reply from Bensons For Beds - Macclesfield627
We're happy to hear that you found our service efficient and courteous. It's great to know that you felt your questions were answered with expertise and that you didn't feel pressured during your purchase. Thank you for sharing your positive experiences with us,
Megan at Customer Care
well pleased with everything in store…
well pleased with everything in store very polite
17 September 2025
Reply from Bensons For Beds - Macclesfield627
We're glad you were pleased with your in-store experience and found our team to be polite. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care.
Very helpful staff
Very helpful staff, knowledgeable about their products. Good service all round.
9 September 2025
Reply from Bensons For Beds - Macclesfield627
We appreciate you taking the time to share your feedback! We're happy to hear that our staff were helpful and knowledgeable and that you had good service.
Best Wishes,
Megan at Customer Care
Daryl - first class help with piillow
Daryl helped with selecting a side sleeper pillow. Brilliant advice and guidance! Recommended trying in store with the Bensons mattress that matches my home one. Tried 5 of his recommendations, selected one that worked in store. It's been fantastic! Top class help, thank you!
9 September 2025
Unprompted review
Reply from Bensons For Beds - Macclesfield627
We're happy to hear that you found the perfect side sleeper pillow with our guidance. It's great to know that trying the pillows in-store helped you make the right choice, and we appreciate your kind words. Thank you for your positive feedback!
Take care,
Megan at Customer Care
First Class Service and great products.
We had a first class experience at this store. Alfie is brilliant, friendly, knowledgeable, offered great advice and presented some excellent options. He made shopping fun. We are very happy with our purchase and HIGHLY recommend.
8 September 2025
Unprompted review
Reply from Bensons For Beds - Macclesfield627
We're happy to hear you had a first-class experience in our store! It's great to know that our team member was friendly, knowledgeable, and offered excellent options. We appreciate your recommendation and are glad you are happy with your purchase.
Take care,
Megan at Customer Care
Highly recommended people are kind and…
Highly recommended people are kind and accommodating.
20 August 2025
Reply from Bensons For Beds - Macclesfield627
We're happy to hear that our people were kind and accommodating. Thank you for your recommendation and positive feedback, Megan at Customer Care
Excellent products, good service.
Excellent products which are very good value. Staff were knowlegable and very helpful. But for one error in the process of arranging delivery, we would have awarded 5 stars.
24 June 2025
Reply from Bensons For Beds - Macclesfield627
Thank you for your feedback! We are glad to hear that you enjoyed our products at a great value and received helpful service from our knowledgeable staff. We apologize for the delivery error and will work to improve our process for a better experience next time. We appreciate your support and hope to earn 5 stars from you in the future!
Bensons for beds at the Macclesfield…
Bensons for beds at the Macclesfield store .the staff was very helpful ,very knowledgeable and nothing was too much trouble .
We have ordered previously and received the same experience.
The delivery was very well executed ,upto date emails right up to delivery
8 August 2025
Reply from Bensons For Beds - Macclesfield627
Thank you for sharing your experience with us at Bensons for Beds in Macclesfield! Our team is dedicated to providing excellent service and we're thrilled to hear you had a helpful and knowledgeable experience. We appreciate your loyalty and look forward to serving you again in the future.
My new bed purchase
A very informative half hour in the store in Macclesfield. Clear and exact answers to my questions. Examples shown for my choice of bed frame and mattress.
Fifteen minutes on the telephone four days later and my new bed and mattress were bought and paid for. The same young man I had spoken to in the store was as efficient on the phone. A credit to his colleagues, the firm and his family is Alfie. No problems up to press. Delivery planned for 2 weeks from now.
28 July 2025
Reply from Bensons For Beds - Macclesfield627
Thank you for your kind words, we are thrilled to hear that you had a great experience with us in our Macclesfield store. Our goal is always to provide clear and efficient service and we are happy to hear that Alfie was able to assist you with your purchases both in-store and over the phone. We appreciate your business and can't wait to deliver your new bed and mattress in just 2 weeks, Megan at Customer Care
Relaxed experience
On arrival we were spoken to by Peter who offered his services if required without being to pushy. As we walked around the showroom he was there to call over if we had any questions and also to learn of our requirements and then advise on some options. Again no hard sale.
Once we decided, completing the digital paperwork was easy as we are previous customers of Bensons so all our details were already in the system. Delivery dates confirmed ( we had a choice) and all done in about 45 mins.
21 July 2025
Unprompted review
Reply from Bensons For Beds - Macclesfield627
Thank you for sharing your experience at our showroom! It brings us joy to know that Peter provided you with excellent service and made the process seamless. We are honoured to have you as a loyal customer and look forward to delivering your new purchase. Thank you for choosing Bensons! Megan at Customer Care😀
The guy who served us was lovely
The guy who served us was lovely, not too pushy and gave great advice.
21 July 2025
Reply from Bensons For Beds - Macclesfield627
Thank you for the kind words! We strive to provide exceptional service and helpful advice to all of our customers. We're glad our team member was able to assist you in a non-pushy manner. Take care, Megan at Customer Care
Great Customer Service
I have had a lot of issues with the delivery and the actual product, however, the instore service was amazing and Darryl was incredible throughout the process. Had it not been for Darryl - I would have cancelled the order.
23 July 2025
Unprompted review
Reply from Bensons For Beds - Macclesfield627
We are thrilled to hear that Darryl provided exceptional service during your visit! We apologize for any delivery issues and are grateful you stuck with us. Thank you for the feedback, Megan at Customer Care!
Helpful
Alfie was friendly, helpful and patient at point of sale. Subsequent updates from the company regarding the order have been appreciated
21 July 2025
Reply from Bensons For Beds - Macclesfield627
Thank you for your feedback! Our team takes pride in delivering excellent customer service and we are thrilled to hear that Alfie made your experience pleasant. We will continue to keep you updated every step of the way, Megan at Customer Care
Fantastic service
15 July 2025
Reply from Bensons For Beds - Macclesfield627
Thank you for your kind words! We strive to provide truly exceptional service to all of our customers. It's great to hear that we have met your expectations. We look forward to continuing to provide you with fantastic service in the future, Megan at Customer Care
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