How easy and stress free it was and the great service of the app as well,and how the customer service were warm and ready to help.
Location
Switch locationUnit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN Preston, Lancashire, GB
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See what reviewers are saying
Went into Preston store with very little idea of what we wanted. We were greeted by a very competent member of staff who spent time explaining the difference between different mattresses and encourage... See more
Company replied
Did not get put under pressure in the salesroom. I was encouraged to take my time and was left to try out the mattresses before making a decision. I was not pressured into making a decision that d... See more
Company replied
I bought a mattress at Bensons beds in Preston by the docks recently. The staff were excellent and very helpful and considerate. Especially Steven. I changed my mind about the mattress I had chose... See more
Company replied
Company details
- #76 of 229 best companies in Bedroom furniture shop
- #40 of 116 best companies in Bed shop
- #29 of 87 best companies in Bedding Shop
- #27 of 87 best companies in Mattress Shop
About Bensons For Beds - Preston314
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN, Preston, Lancashire, United Kingdom
- 1772768565
4.8
Excellent
303 reviews
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Made to feel welcome by Gary
Made to feel welcome, and shown what we wanted to see not what was most expensive
5 September 2025
Reply from Bensons For Beds - Preston314
We're glad you enjoyed your experience and felt welcome. It means a lot to us that we could show you exactly what you wanted to see. Thank you for choosing us,
Megan at Customer Care
Exceptional Service
Exceptional service from first walking through the doors of the store and delivery. Kept up to date regarding when the mattress would be delivered and the time scales. I would not hesitate in recommending Besons for Beds.
29 August 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We appreciate you taking the time to share your experience. We're happy to hear that you received exceptional service in our store and with delivery. It's great to know you were kept informed and would recommend us. Take care, Megan at Customer Care
Quick easy and friendly service
The man that served us was friendly and informative.
He knew his products and helped us find exactly what we needed.
25 August 2025
Reply from Bensons For Beds - Preston314
We appreciate you taking the time to share your experience. We're happy to hear that our team member was helpful and knowledgeable in assisting you! Take care, Megan at Customer Care
Everything from courteous and…
Everything from courteous and knowledgeable staff to excellent comms and installation
7 August 2025
Reply from Bensons For Beds - Preston314
We appreciate your positive feedback! We're happy to hear that you were pleased with our team's expertise, communication, and installation process. Thank you, Megan at Customer Care
Great experience and quality products
Great experience from shopping in the Preston store, to delivery and enjoying the best nights sleep I've had in years. Very positive experience and excellent customer service. Highly recommended.
11 August 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We're happy to hear that you had a great experience at our store and with our delivery service! It's wonderful you're enjoying better sleep. We appreciate your recommendation!
Reply from Bensons For Beds - Preston314
"Great to hear! We're always happy to provide helpful advice to our customers. Thank you for choosing our business, Megan at Customer Care
Reply from Bensons For Beds - Preston314
Thank you for your kind words! We strive to provide the best customer service and care in all our deliveries. We appreciate your business and look forward to serving you again soon, Megan at Customer Care
Steven (Preston Docks)
Steven is a pleasure to the store! Made us feel very welcome and gave us lots of information which resulted in us picked our perfect bed! We would like to thank Steven again for an amazing experience!
27 July 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We are thrilled to hear that Steven provided you with a positive and informative experience while shopping for a bed! Thank you for choosing our store and we will make sure to pass along your kind words to him. Sleep well on your perfect bed, Megan at Customer Care
A good experience.
The customer advisor remembered us from a visit a few days before, she also remembered the bed we required. Her manner was polite and her knowledge was good. We were told when the bed could be delivered and she accepted our alternative date. The experience was good throughout.
18 July 2025
Reply from Bensons For Beds - Preston314
Thank you for your kind words! We are so glad to hear that our customer advisor provided excellent service and made your experience a good one. We always strive to remember our customers and ensure a smooth delivery process. Thank you for choosing our business, Megan at Customer Care
Great mattress
Great mattress, good deal on sale
Fantastic service received by the delivery guys
15 June 2025
Unprompted review
Reply from Bensons For Beds - Preston314
Thank you for your wonderful review! We are so glad you love your new mattress and that you had a fantastic experience with our delivery team. We appreciate your business and hope you continue to enjoy your purchase. Sweet dreams, Megan at Customer Care
5 Star service in…
Fantastic service from Steven in Preston store. Assisted us without been pushy, gave us good advice, he is excellent at his job.
Delivery guys Hessey and Gav were brilliant, excellent communication, were told a time slot and were called on the day to say they were on the way. Shoe covers applied before taking mattress upstairs and placing mattress on the bed.
Will definately use Bensons again in the future.
24 June 2025
Unprompted review
Reply from Bensons For Beds - Preston314
Thank you for your kind words! We're thrilled to hear that Steven, Hessey, and Gav provided excellent service and made your experience with us a positive one. We pride ourselves on our knowledgeable and helpful staff, as well as our efficient delivery process. We look forward to seeing you again in the future, Megan at Customer Care
Effortless brilliant staff no hard sell…
Effortless brilliant staff no hard sell just good honest advice nice to see these days !
2 July 2025
Reply from Bensons For Beds - Preston314
Thank you for your kind words! Our team prides ourselves on providing genuine and knowledgeable assistance. It's always a pleasure to see happy customers like you! Thank you for choosing us, Megan at Customer Care
New bed
More than happy with the bed we've ordered, but a bit disappointed that we have to pay £80 for courier to deliver bed on top of a mattress deliver charge of £39 to Bensons
23 June 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We're happy you're pleased with your bed. We regret the delivery charges caused disappointment. We appreciate your feedback regarding this and will take this onboard for future improvements. Take care, Megan at Customer Care
Reply from Bensons For Beds - Preston314
We appreciate you sharing your experience with us Paul! We're happy to hear our staff was helpful, knowledgeable, and not pushy. Thanks for your positive feedback, Megan at Customer Care.
My needs were listened to and acted upon
21 June 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that we met your needs. Thank you for your feedback; we appreciate it! Take care, Megan at Customer Care
Hip hop beds collapse
I bought the Hip Hop double bed, bedside cabinet, drawers, and wardrobe as a set. While the other pieces seem fine, the bed is very poorly designed. It relies on flimsy screws that just can’t support normal use. The bed has collapsed twice already, which is both frustrating and unsafe. The wood is untreated and stains very easily, which makes maintenance difficult. Overall, I’m disappointed with the quality and would not recommend this furniture to anyone looking for durability
21 June 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We're sorry to hear about the issues you've experienced with the Hip Hop bed's design and quality. We appreciate you bringing this to our attention. As there are no order details attached to this review, please reach out to us via this link so we can support you further: https://www.bensonsforbeds.co.uk/contact-us/
New Mattress visit to Bensons
Anita was a knowledgeable and pleasant person who attended us during our visit. Wasn’t overbearing but allowed us to choose exactly what we wanted in our own timeline.
Offered us some advice when needed and we both agreed that she was very helpful but respectful of our space when we came down to making our final decision on what mattress we were going to buy.
4 June 2025
Reply from Bensons For Beds - Preston314
We appreciate you taking the time to share your experience. We are happy to hear that our staff member was helpful and respectful during your visit, allowing you to choose at your own pace.
Thank you, Megan at Customer Care
Reply from Bensons For Beds - Preston314
We appreciate your positive feedback regarding our quality, selection, and helpful staff. We are glad you enjoyed your experience! Take care, Megan at Customer Care
Great in store service
Anita was so helpful and easy to talk to, she made the whole process of choosing two beds, mattresses and headboards really relaxing and easy.
3 June 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We're happy to hear that your experience was relaxing and easy. It's great to know that our team member was so helpful during the selection process. Thanks for your feedback, Megan at Customer care
Mattress
The young lady who attended me was very polite and helpful, she explained the differences in mattresses. After I had decided what one l wanted she arranged a delivery date to suit me.
2 June 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that the team member was helpful and polite while explaining the mattresses' differences. We're also glad that she arranged a suitable delivery date for you. Thanks for your positive feedback, Megan at Customer Care
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