I bought a mattress at Bensons beds in Preston by the docks recently. The staff were excellent and very helpful and considerate. Especially Steven. I changed my mind about the mattress I had chose... See more
Company replied
Location
Switch locationUnit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN Preston, Lancashire, GB
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Did not get put under pressure in the salesroom. I was encouraged to take my time and was left to try out the mattresses before making a decision. I was not pressured into making a decision that d... See more
Company replied
A great product at great value , store allowed us plenty of time and space to make our choice , delivered as agreed by two great chaps who took care when transferring the Bed sections upstairs. 1st t... See more
Company replied
We had good advice from the showroom when choosing the new bed and mattress, we were kept well informed about delivery and the team who delivered were careful and courteous. We are definitely satisfie... See more
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Company details
- #76 of 226 best companies in Bedroom furniture shop
- #38 of 113 best companies in Bed shop
- #28 of 85 best companies in Bedding Shop
- #29 of 86 best companies in Mattress Shop
About Bensons For Beds - Preston314
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN, Preston, Lancashire, United Kingdom
- 1772768565
4.8
Excellent
297 reviews
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New mattress. I bought a mattress at Bensons beds in…
I bought a mattress at Bensons beds in Preston by the docks recently. The staff were excellent and very helpful and considerate.
Especially Steven.
I changed my mind about the mattress I had chosen a few days after making the order and the staff had no problems with letting me choose a different product.
They also helped me to get the best deal possible which was on offer at the time.
Thankyou.
6 July 2026
Reply from Bensons For Beds - Preston314
We're so pleased to hear about your positive experience at our Preston store! It's wonderful that our team was so helpful and considerate, especially when you decided to change your mattress choice. We're glad they could assist you in getting the best possible deal. Thank you for your kind words.
We love the mattress so much
We love the mattress so much. The delivery was also really good, they handled it so well.
28 June 2026
Reply from Bensons For Beds - Preston314
We're so pleased you love your mattress and that our delivery team handled everything so well. Thank you for your wonderful feedback!
Team Bensons
Did not get put under pressure in the…
Did not get put under pressure in the salesroom. I was encouraged to take my time and was left to try out the mattresses before making a decision.
I was not pressured into making a decision that day.
Very friendly assistant, Jessica, was patient and informative.
I was kept apprised of the delivery situation and Ant [Driver] and Duncan [Driver's assistant] were both friendly and efficient.
5 June 2026
Reply from Bensons For Beds - Preston314
We're so pleased to hear you had such a positive experience in our showroom and felt no pressure. It's wonderful that our team provided patient and informative assistance, and that our delivery service was friendly and efficient. Thank you for your kind feedback!
Team Bensons
Bensons is the best
The gentleman who put the bed up was very courteous took all rubbish away. Would always use Bensons.
10 June 2026
Reply from Bensons For Beds - Preston314
We're so happy to hear about your positive experience with our team. Thank you for your kind words and loyalty!
Team Bensons
All-round satisfaction with choosing and taking delivery
We had good advice from the showroom when choosing the new bed and mattress, we were kept well informed about delivery and the team who delivered were careful and courteous. We are definitely satisfied with the service Bensons for Beds gave.
4 June 2026
Reply from Bensons For Beds - Preston314
We're so pleased to hear you received good advice and were kept well informed about delivery. It's wonderful that our team was careful and courteous. Thank you for your kind words!
Team Bensons
Absolutely fantastic
Absolutely amazing from start to finish. Never had to chase as emails came through to keep me informed of progress. Bed was delivered on time by two lovely men. Really happy and would not hesitate to use Benson's again.
5 June 2026
Unprompted review
Reply from Bensons For Beds - Preston314
We're so pleased to hear about your amazing experience from start to finish! It's wonderful that our communication kept you informed and that your delivery was smooth. Thank you for your kind words.
Team Bensons
A great product at great value
A great product at great value , store allowed us plenty of time and space to make our choice , delivered as agreed by two great chaps who took care when transferring the Bed sections upstairs. 1st time customer but would return when required. ♤ ♤ ♤ ♤ ♤
25 May 2026
Reply from Bensons For Beds - Preston314
We're so pleased you found a great product at great value and appreciated the time and space to choose! It's wonderful our delivery team provided careful service. We look forward to welcoming you back!
Team Bensons
Reply from Bensons For Beds - Preston314
We're delighted our showroom team member was knowledgeable and helpful. Thank you!
Team Bensons - Jess
Reply from Bensons For Beds - Preston314
Sounds like a perfect match all round! 😊 The right bed, the right price, and a great team from showroom to delivery—thanks so much for sharing your experience! 🛏️⭐
Reply from Bensons For Beds - Preston314
We're pleased you found our in-store service helpful and our team knowledgeable about the product. Thank you for your positive feedback!
Team Bensons
Good customer service from in the store…
Good customer service from in the store to delivery
14 April 2026
Unprompted review
Reply from Bensons For Beds - Preston314
Thank you for your feedback! We’re really pleased to hear you received good customer service from your visit in store right through to delivery.
Thank you for your positive review - Lauryn at Customer Care 💜
Delivered on time
Delivered on time, friendly, polite staff, set up bed and cleared all packaging
11 April 2026
Reply from Bensons For Beds - Preston314
We're so pleased the delivery was on time, and our staff were friendly and polite, setting up the bed and clearing all packaging. Thank you!
Team Bensons
Great service from knowledgeable staff.
13 April 2026
Reply from Bensons For Beds - Preston314
We appreciate you taking the time to share your experience! We are so pleased to hear you received great service from our knowledgeable staff.
Team Bensons
Very helpful no pressure
9 April 2026
Reply from Bensons For Beds - Preston314
Mr William Noon,
We appreciate your feedback and are so glad to hear that you found our team very helpful and felt no pressure during your visit!
Team Bensons - Jessica
Purchasing and delivery
When my bed was delivered the guys were professional and polite and on time. The company were fantastic regarding my purchase and let me know what was happening on every step for me bed. The fitters asked me questions regarding which way I wanted the bed lifting from and sorted the tele out for me and showed me how it works and which control did what. 100% I would buy from bensons for beds again.
3 April 2026
Reply from Bensons For Beds - Preston314
Thank you so much for your wonderful feedback! 😊 We’re delighted to hear the delivery team were professional, polite, and on time, and that you felt well informed at every step of your purchase. It’s great to know the fitters took the time to explain everything and made sure you were completely happy. Your recommendation means a lot to us—thank you for choosing us,
Megan | Customer Care Specialist🌟
No pressure sales and the staff were…
No pressure sales and the staff were friendly and helpful. Great service and I will be buying another from them. Thanks Bensons Preston.
30 March 2026
Reply from Bensons For Beds - Preston314
Thank you! 😊 We’re so glad you enjoyed a no‑pressure experience with friendly, helpful staff. That’s exactly what we aim for at Bensons Preston. We really appreciate your support and look forward to helping you again soon,
Megan | Customer Care Specialist✨
We would definitely recommend Bensons…
We would definitely recommend Bensons for beds. From our experience in the store with the knowledgeable assistant to the efficiency of the delivery process everything was faultless.
26 March 2026
Unprompted review
Reply from Bensons For Beds - Preston314
Thank you so much for the wonderful feedback! 😊 We’re delighted to hear our team in‑store and our delivery crew made everything seamless for you. It’s great to know your experience from start to finish was faultless — we truly appreciate the recommendation,
Megan | Customer Care Specialist⭐
Totally positive experience
Helpful assistant in shop, didn't have to wait long for delivery, delivery men very helpful and friendly.
20 March 2026
Reply from Bensons For Beds - Preston314
Thank you so much Lesley! Delighted to hear our in‑store team and delivery crew made everything smooth and easy for you. We really appreciate your kind words and hope to see you again soon!
Take care.
Megan at Customer Care💜
I got a finance deal and was told if I…
I got a finance deal and was told if I wasn’t happy I could change my mattress to a different one.. however I wasn’t told that the payments wouldn’t change so the original payment plan was for a Matress worth £2000 and my preferred one that I swapped it for was £1100. But I am still paying the original payment plan. They don’t tell you that before you sign the agreement.
22 February 2026
Reply from Bensons For Beds - Preston314
Thank you for sharing this — and I’m really sorry for the frustration. We appreciate your feedback and will certainly take this onboard internally regarding our comfort guarantee process.
Thank you,
Megan at Customer Care
Excellent service
Excellent service, communication second to none, would recommend very highly
9 March 2026
Unprompted review
Reply from Bensons For Beds - Preston314
Keith,
We are happy to hear that you had such a positive experience with our excellent service and communication. Thank you for your high recommendation!
Thank you for your positive review - Lauryn at Customer Care.
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