Very welcoming. Rita was patient. She ensured I had the opportunity to lay on the beds some multiple times as I narrowed down my search for comfort! I took the feeling away and came back a week after... See more
Location
Switch locationUnit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN Reading, Berkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Patient and helpful sales staff. Delivery was on time and efficient. Time will tell if the mattress I bought is value for money but so far, it's very comfortable and appears to be good.
The store manager at Rose Kiln Lane Reading, Mohammad is absolutely brilliant! He spent time understanding our needs and gave us great advice based on our requirements! The store is very welcoming a... See more
Company replied
John had a good telephone manner & sounded friendly and efficient .The delivery was right in the middle of the predicted time slot & we were called 30 mins before arrival . The two worked well as a te... See more
Company replied
Company details
- #76 of 228 best companies in Bedroom furniture shop
- #42 of 115 best companies in Bed shop
- #28 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Reading388
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN, Reading, Berkshire, United Kingdom
- 1189337973
4.7
Excellent
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good explanation of the benefits…
Really good explanation of the benefits of all the different types of mattresses
18 January 2026
Reply from Bensons For Beds - Reading388
We're happy to hear that our detailed explanations regarding the benefits of our mattresses helped you. Thank you for your positive feedback!
We had a helpful and polite sales…
We had a helpful and polite sales assistant when we came to bensons to purchase our bed.
Would recommend.
14 January 2026
Reply from Bensons For Beds - Reading388
We're so happy to hear that our sales assistant was helpful and polite when you purchased your bed. We appreciate your recommendation and positive feedback.
Very poor service …..We phoned from Witney today asking the…
We phoned from Witney today asking the lady sales person if they had a rhea tv bed we could see in store , she assured us they had one , even after checking twice that this one was in the showroom she said yes
We drove 2 hours today to see this particular bed frame , when we went in she tried to tell us that a different bed was a rhea and when we said no because we want the beige and this is only in grey she admitted they didn’t have one , but she said the store in forbury definitely had one , we went there and no bed either ….surprise surprise
15 January 2026
Unprompted review
Reply from Bensons For Beds - Reading388
We regret that you had a frustrating experience. We're sorry the bed's availability in your colour was not available to review, and for the wasted journey. We appreciate your feedback.
Good range and well explained by the…
Good range and well explained by the salesperson
8 January 2026
Reply from Bensons For Beds - Reading388
We appreciate you mentioning our good range and the salesperson's explanations. Thank you for your positive review – Lauryn at Customer Care 💜
Quick efficient and easy
10 January 2026
Reply from Bensons For Beds - Reading388
We’re so pleased to hear the process was quick, efficient, and hassle-free for you. Thank you for your positive review – Lauryn at Customer Care 💜
Good service…
We arrived early at the Reading store not sure exactly what we wanted other than adjustable beds. The store manager, Mr Muhammad was welcoming, informstive and easy to talk to about our needs. We placed an order and now await our new beds.
1 January 2026
Reply from Bensons For Beds - Reading388
Thank you for sharing your experience with us Mrs Shimell! We’re delighted to hear Mr. Muhammad made you feel welcome and provided all the information you needed to choose your adjustable beds. We’ll make sure he gets your kind words. Enjoy your new beds when they arrive! - Megan at Customer Care!😊
Great service
The sales person was very knowledgeable and was able to answer all our questions. Steered us to the bed that best met our needs and not just the most expensive.
30 December 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that the salesperson's knowledge and guidance helped you find the perfect bed to meet your needs. Thank you for sharing your positive experience!
Stewart - Team Bensons
Reply from Bensons For Beds - Reading388
We're happy to hear you experienced excellent service, found our staff very friendly, and appreciated our great prices! Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Reading388
We're glad you had a very good experience and that our knowledgeable and professional staff was helpful to you. Thank you for your positive review – Lauryn at Customer Care 💜
Lady that helped us was very infor
Lady that helped us was very informative and helpful. She gave us all the information we needed to buy a new mattress.
2 December 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that our team member was so helpful and informative during your mattress purchase. We appreciate you taking the time to share your positive experience!
Bensons for Beds, Reading
The whole experience with Bensons for Beds has been effortless and we have purchased a new mattress that is exactly what we wanted.
The store staff were very professional and helpful.
We have been kept up to date on our order and emailed with delivery date and times. There is even a tracker to show you how far away the delivery vehicle is! The delivery men were friendly and professional and were in and out very quickly. They took away our old mattress, and took their shoes off at the front door. We would recommend Bensons for Beds, Reading.
1 December 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that your experience was effortless and that you found the perfect mattress. It's great to know that our store staff were helpful and professional, and that you were well-informed about your delivery. We appreciate you recommending us!
Nice staff and reasonable price
We had two double ottoman bed and the price was slashed by 25% so got a quality product at reasonable price. Sales executive supported us very well to show around. But the price for assembly was too high around 95/ bed and disassembling was 50 so bit expansive compared to to the market.
22 November 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that you got a quality product at a reasonable price and that our sales executive supported you well. We appreciate your feedback regarding the assembly costs, and we'll consider it as we review our pricing.
- Megan at Customer Care
A restful experience
Very pleasant and informative information about the item we purchased and left us in no doubt about the right item we picked.thankyou
20 November 2025
Reply from Bensons For Beds - Reading388
We’re so pleased our team gave you clear, helpful information and made your choice easy. Enjoy your new purchase,
Megan at Customer Care
Great Experience
Instore sales person was professional, very good price for a great mattress and fast delivery
17 November 2025
Reply from Bensons For Beds - Reading388
We're happy that you found our sales person professional and that you are pleased with the mattress and fast delivery. Thank you for the positive feedback,
Megan at Customer Care
Good customer service
28 October 2025
Reply from Bensons For Beds - Reading388
Great customer service for the win! 🎉 We're so happy to hear you had a positive experience. Thanks for the shoutout, and we’re always here if you need anything else!
Kind regards,
Megan
Customer Care Team
The chap who I spoke to was helpfull…
The chap who I spoke to was helpfull and knowledgeable. His name was Sami and if it wasn't for him I would have gone elsewhere.
22 October 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback; it means a lot to us!
It’s a pleasure to serve you — thanks for taking the time to share your experience.
Megan at Customer Care
Attentive and knowledgeable staff
27 October 2025
Reply from Bensons For Beds - Reading388
We appreciate your feedback and are so glad our staff was attentive and knowledgeable during your visit with us.
Take care and see you again soon,
Megan at Customer Care
Reply from Bensons For Beds - Reading388
We appreciate your positive feedback! We're happy to hear that you received great service and helpful product knowledge. Thank you for your review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Reading388
We are so happy to hear that you found our team to be polite and helpful. We appreciate your feedback very much.
Thank you for your review – Lauryn at Customer Care 💜
Excellent customer service
I visited the store to buy a pillow and the service from the advisor Rita was absolutely excellent! She was friendly, professional, and really took the time to understand what I was looking for. I left with exactly what I needed and a big smile — truly five-star service! Highly recommend.
8 October 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that you received absolutely excellent service during your visit! It's great to know that our advisor was friendly, professional, and helpful in understanding your needs. Thank you for your review Varun– Lauryn at Customer Care 💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.