My Wife was ill at the time and mattress needed replacement [over 30 years old]. Nurses insisted on 9in, and its comfortable. My Wife never made it to return to our home & I find impossible to lift o... See more
Company replied
Location
Switch locationUnit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN Reading, Berkshire, GB
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See what reviewers are saying
Great experience buying at Reading store as the Reading store staff helped me in buying beds and mattress for a good deal. I haven’t received my products as they are scheduled 3 weeks from the day I... See more
Company replied
The sales lady was knowledgeable and helpful and the delivery men, John and Tom were polite and efficient. On a very rainy day, they were careful to make sure the packaging was dry before taking it up... See more
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The store manager at Rose Kiln Lane Reading, Mohammad is absolutely brilliant! He spent time understanding our needs and gave us great advice based on our requirements! The store is very welcoming a... See more
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Company details
About Bensons For Beds - Reading388
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN, Reading, Berkshire, United Kingdom
- 1189337973
4.7
Excellent
310 reviews
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Amazing service and delivery
The sales team were very helpful. And the delivery team were very quick and efficient with putting the bed together. Took under an hour for the bed frame to be installed. Overall very happy with the service.
7 February 2026
Reply from Bensons For Beds - Reading388
We're so glad to hear that our sales team was helpful! It's great the delivery team was quick and efficient in assembling the bed frame. We appreciate your positive feedback and are happy you're pleased with our service.
Mr Muhammad store manager was very…
Mr Muhammad store manager was very helpful and cooperative throughout the process. Wardrobe was delivered on time and fixed professionally
6 February 2026
Reply from Bensons For Beds - Reading388
We appreciate your positive feedback! We're happy to hear the store manager was helpful and the wardrobe was delivered and fixed professionally. Thanks for sharing!
New mattress
The staff dealt with my enquiry promptly, showed me 2 mattresses that met my specifications and answered my questions.
2 February 2026
Reply from Bensons For Beds - Reading388
We're happy to hear that our staff promptly addressed your enquiry and provided helpful information about suitable mattresses. Thank you for your positive feedback!
Reply from Bensons For Beds - Reading388
We’re sorry to hear you’ve had a poor experience with the delivery service Mrs Taylor. We’ve requested your order details so we can look into this further and address what’s happened. Once we have that information, we’ll be able to support you directly,
Megan at Customer Care
Great and friendly staff
The store manager, Mr Muhammad was very helpful and knowledgeable. He took the time to explain all the details. Would recommend!
25 January 2026
Reply from Bensons For Beds - Reading388
We're happy to hear that you found our team member helpful and knowledgeable! We appreciate you taking the time to share your positive experience and your recommendation,
Megan at Customer Care
Reply from Bensons For Beds - Reading388
We appreciate your positive feedback on the delivery and product quality; we're so glad you had a good experience with us!
We truly appreciate your feedback.
Megan at Customer Care
Very informative staff very helpful and…
Very informative staff very helpful and got us the deal we wanted within our budget
27 January 2026
Reply from Bensons For Beds - Reading388
We're so pleased to hear that our informative and helpful staff secured the deal you wanted within your budget. Thank you for your positive feedback!
I purchased an iGel pillow from Benson…
I purchased an iGel pillow from Benson for Beds. The sales assistant who sold it to me was very friendly and provided a very detailed introduction. However, after using the pillow for only a few days, I noticed that it quickly became flat.
A few days later, I brought the pillow back to the store, simply to ask whether this was normal (I was not asking for a refund or exchange). Unfortunately, the sales assistant on duty that day was not very friendly. Even before I took the pillow out, they insisted that there was no problem with it. No matter what I said, they repeatedly claimed that it was “normal.”
I compared my pillow with the display pillow in the store in terms of firmness, and they still said it was normal. They even stated that the softness and firmness were normal without properly examining my pillow.
Does this mean that once a product is sold, customers are no longer welcome to ask questions or raise concerns?
19 January 2026
Reply from Bensons For Beds - Reading388
Thank you for sharing your experience. We're really sorry to hear about the way your concern was handled in store — this isn’t the level of service we aim to provide.
Please be assured that your feedback has been passed on to the team so this can be addressed. If there’s anything further we can help with, we’re here to support you,
Megan at Customer Care
Here's the review you keep pestering me for !
What made it great : they delivered our new mattress and took the old one away.. Their on line tracker for the delivery van is great, the delivery team were fantastic.
What was not so great, the way I have been pestered ever since to leave a bloody review on here !
19 January 2026
Reply from Bensons For Beds - Reading388
We're glad you enjoyed the delivery and the tracking system. We apologize for the review request follow-ups. We appreciate your feedback and will review our processes. Thanks for taking the time to share your experience.
Great service at Bensons in Reading…
Great service at Bensons in Reading thanks to Mohammed's incredible knowledge. Thank you!
24 January 2026
Reply from Bensons For Beds - Reading388
We're happy to hear that you had such a positive experience at our Reading location. We appreciate you mentioning the team member's knowledge and thank you for your feedback!
Excellent service (Reading branch)
Thank you for your excellent service! I visited the Reading branch store (rose kiln lane). The staff I spoke to was helpful and assisted me in selecting a mattress that was suitable for my needs.
5 January 2026
Reply from Bensons For Beds - Reading388
We're happy to hear that our team at the Reading branch was so helpful in assisting you to select a mattress suitable for your needs. Thank you for your excellent feedback!
Very happy would recommend. We were advised well in shop but also…
We were advised well in shop but also not pestered which made it a good experience. Delivery was perfect and the drivers very friendly and informative all round great experience thank you
11 January 2026
Reply from Bensons For Beds - Reading388
We're happy to hear you had a great experience with our advice and delivery service! It's great to know our team was helpful and not pushy, and that the drivers were friendly and informative. Thank you!
Really good explanation of the benefits…
Really good explanation of the benefits of all the different types of mattresses
18 January 2026
Reply from Bensons For Beds - Reading388
We're happy to hear that our detailed explanations regarding the benefits of our mattresses helped you. Thank you for your positive feedback!
We had a helpful and polite sales…
We had a helpful and polite sales assistant when we came to bensons to purchase our bed.
Would recommend.
14 January 2026
Reply from Bensons For Beds - Reading388
We're so happy to hear that our sales assistant was helpful and polite when you purchased your bed. We appreciate your recommendation and positive feedback.
Very poor service …..We phoned from Witney today asking the…
We phoned from Witney today asking the lady sales person if they had a rhea tv bed we could see in store , she assured us they had one , even after checking twice that this one was in the showroom she said yes
We drove 2 hours today to see this particular bed frame , when we went in she tried to tell us that a different bed was a rhea and when we said no because we want the beige and this is only in grey she admitted they didn’t have one , but she said the store in forbury definitely had one , we went there and no bed either ….surprise surprise
15 January 2026
Unprompted review
Reply from Bensons For Beds - Reading388
We regret that you had a frustrating experience. We're sorry the bed's availability in your colour was not available to review, and for the wasted journey. We appreciate your feedback.
Good range and well explained by the…
Good range and well explained by the salesperson
8 January 2026
Reply from Bensons For Beds - Reading388
We appreciate you mentioning our good range and the salesperson's explanations. Thank you for your positive review – Lauryn at Customer Care 💜
Quick efficient and easy
10 January 2026
Reply from Bensons For Beds - Reading388
We’re so pleased to hear the process was quick, efficient, and hassle-free for you. Thank you for your positive review – Lauryn at Customer Care 💜
Good service…
We arrived early at the Reading store not sure exactly what we wanted other than adjustable beds. The store manager, Mr Muhammad was welcoming, informstive and easy to talk to about our needs. We placed an order and now await our new beds.
1 January 2026
Reply from Bensons For Beds - Reading388
Thank you for sharing your experience with us Mrs Shimell! We’re delighted to hear Mr. Muhammad made you feel welcome and provided all the information you needed to choose your adjustable beds. We’ll make sure he gets your kind words. Enjoy your new beds when they arrive! - Megan at Customer Care!😊
Great service
The sales person was very knowledgeable and was able to answer all our questions. Steered us to the bed that best met our needs and not just the most expensive.
30 December 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that the salesperson's knowledge and guidance helped you find the perfect bed to meet your needs. Thank you for sharing your positive experience!
Stewart - Team Bensons
Reply from Bensons For Beds - Reading388
We're happy to hear you experienced excellent service, found our staff very friendly, and appreciated our great prices! Thank you for your positive review – Lauryn at Customer Care 💜
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