I bought a mattress from the East Kilbride store Dreams. The whole experience was excellent and I really want to thank the salesperson Jenny. She explained everything in detail and ensured that... See more
Company replied
Location
Switch locationUnit 7 Great Eastern Retail Park, Rotherham, S62 6EJ Rotherham, South Yorkshire, GB
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We weren't rushed into deciding. There was plenty of choice. Prices were reasonable in comparison to other stores. We were informed about extras but not pushed into buying them.
Company replied
Friendly experienced staff made me feel valued. Nothing too much trouble. Answered all my questions and demonstrated the sofa bed I was interested in.
Company replied
We know Benson's for their quality, having purchased from them before. We chose to purchase a mattress from the Rotherham store purely because of the friendliness of the assistant (Craig) who gave us... See more
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Company details
About Bensons For Beds - Rotherham
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Great Eastern Retail Park, Rotherham, S62 6EJ, Rotherham, South Yorkshire, United Kingdom
4.8
Excellent
115 reviews
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Staff were very helpful and delivery…
Staff were very helpful and delivery couldn’t have come quick enough.
15 November 2025
Reply from Bensons For Beds - Rotherham
We're happy to hear that our staff was helpful, and we appreciate your positive feedback regarding the fast delivery. Thank you,
Megan at Customer Care
Good service and good after care.
Outstanding service when I had a problem. Took awhile to resolve but worth the wait.
Wouldn’t hesitate to order from them again, thanks to all concerned.
13 November 2025
Unprompted review
Reply from Bensons For Beds - Rotherham
We appreciate your positive feedback and are so glad you were satisfied with our service. We are grateful for your patience and your willingness to order from us again.
Looking forward to welcoming you back soon,
Megan at Customer Care!
Very professional and their products…
Very professional and their products are the best 👌
12 November 2025
Unprompted review
Reply from Bensons For Beds - Rotherham
We appreciate your positive feedback! We're happy to hear you find our team professional and our products the best. Thank you,
Megan at Customer Care!
From start to finish, it was a good experience
I was given advice and help choosing my mattress. The delivery was on time and Wojcech and Brian were friendly and respectful of my property. So from start to finish, it was a stress free experience.
6 November 2025
Unprompted review
Reply from Bensons For Beds - Rotherham
Thank you for sharing your experience Linda. We’re delighted to hear that you received helpful advice when choosing your mattress and that delivery was punctual. It’s wonderful to know the delivery team provided friendly service and treated your property with care, making the whole process stress-free.
Thank you for your positive review – Lauryn at Customer Care 💜
The in store member (Rotherham…
The in store member (Rotherham Parkgate) of staff was very professional and helpful and gave plenty of advice.
The delivery team were also professional and courteous
1 November 2025
Reply from Bensons For Beds - Rotherham
We appreciate you sharing your feedback. We're happy to hear that our in-store team member was professional and helpful and that the delivery team was courteous.
Thanks again for your support – we truly appreciate it,
Megan
Customer Care Team
We were greeted by a very pleasant and…
We were greeted by a very pleasant and friendly lady who made us aware that she was available if we needed advice or information, but was not at all pushy or intrusive.
Once we were clear about what our requirements were we asked the lady for further information and she could not have been more patient or helpful. She guided us through every stage of our purchase and made the experience a very pleasant one
29 October 2025
Unprompted review
Reply from Bensons For Beds - Rotherham
We're happy to hear that you had such a positive experience! We appreciate you mentioning how our team member provided assistance without being overbearing and was patient and helpful during your purchase. Thank you for your feedback,
Megan at Customer Care
Good store to shop with
Didn't really know what kind of mattress we needed but member of staff was very helpful and patient whilst we decided. She gave us all the details we required regarding returns etc.
24 October 2025
Reply from Bensons For Beds - Rotherham
We appreciate you sharing your feedback. We're happy to hear that our team member was helpful and patient while you were choosing a mattress and provided the details you required.
Best Wishes,
Megan at Customer Care
Helpful and knowledgeable staff
Helpful and knowledgeable staff, good range of products 👍
8 October 2025
Reply from Bensons For Beds - Rotherham
Thanks so much! We’re glad our team could help and that you liked the range of products.
Take care,
Megan at Customer Care🛏️
Reply from Bensons For Beds - Rotherham
Thank you for your feedback! We're glad you received good guidance and friendly service throughout.
Take care,
Megan at Customer Care
Best Shopping Experience
Helen, the lovely saleswoman, was so professional, and knew her job inside out. She was really helpful and made us aware of all our options. The atmosphere in the store was bright and friendly and we shared a laugh with Helen….. I wish I could buy a bed every week!
29 September 2025
Unprompted review
Reply from Bensons For Beds - Rotherham
We're happy to hear that you enjoyed your experience in our store. It's great to know that our team member was so helpful and made you aware of all your options. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Excellent service from shop to…
Excellent service from shop to delivery. All staff extremely helpful and courteous. Couldn't ask for more. Would definitely recommend and we will be using again
26 September 2025
Unprompted review
Reply from Bensons For Beds - Rotherham
Thanks a lot! It’s fantastic to know our staff made your entire experience smooth and enjoyable. We can’t wait to welcome you back for your next purchase!
Take care,
Megan at Customer Care💜
Warm friendly welcome
Warm friendly welcome. Given time and space to look around. Knowledgeable.
23 September 2025
Reply from Bensons For Beds - Rotherham
We're glad you enjoyed your experience with us! Thank you for your positive feedback regarding our team's warm welcome and knowledge.
Thank you,
Lauryn at Customer Care.
Reply from Bensons For Beds - Rotherham
We're happy to hear that you had a great experience with our order. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care.
Emma was great
Emma was great, really helpful and knowledgeable - Rotherham store
13 September 2025
Unprompted review
Reply from Bensons For Beds - Rotherham
"Thank you for your kind words, we're thrilled to hear that Emma provided exceptional service at our Rotherham store. We appreciate your support and look forward to seeing you again soon!" #CustomerLove #TeamEmma
Reply from Bensons For Beds - Rotherham
Thank you for your feedback! We take pride in our amazing team and high-quality furniture. We're so glad to hear you had a positive experience with us. Come back and see us again soon! #happycustomer #qualityfurniture
Excellent service from an experienced…
Excellent service from an experienced assistance when choosing our new mattress.
7 September 2025
Reply from Bensons For Beds - Rotherham
We appreciate you sharing your experience. We are happy to hear that our experienced assistance helped you choose your new mattress!
Best Wishes,
Megan at Customer Care
Got exactly what I wanted with help…Ordered just what I wanted and the lady sales assistant was really helpful
Got exactly what I wanted with help from the lady in the store.
27 August 2025
Unprompted review
Reply from Bensons For Beds - Rotherham
We're happy to hear that you got exactly what you wanted with our team member's help. Thank you for your positive feedback; we appreciate it! Take care,
Megan at Customer care
Excellent service
Excellent service from purchase through to delivery and assembly.
14 August 2025
Unprompted review
Reply from Bensons For Beds - Rotherham
We appreciate your positive feedback regarding our excellent service, delivery, and assembly. We are so glad you had a great experience. Take care, Megan at Customer Care
Very helpfull when needed
Very helpfull when needed and left us alone to choose for ourselves
28 July 2025
Reply from Bensons For Beds - Rotherham
Thank you for your kind words about our service! We are glad that we were able to assist you when needed and also respect your independence in decision making. Your satisfaction is our top priority. We appreciate your support! Megan at Customer Care🙌
Reply from Bensons For Beds - Rotherham
Thank you for your glowing review! We are thrilled to hear that our assistant was able to provide a lovely experience for you. We appreciate your support and hope to see you again soon, Megan at Customer Care
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