Great Service from the Team. My only observation for improvement was that information by txt was slow and came after the delivery otherwise all good
Location
Switch locationUnit F3 Bridgemead Retail Park, Mannington Great Western May, SN5 7YF Swindon, Swindon, GB
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Very happy with the mattress. The guys were brilliant who delivered the mattress and collected our old one to recycle. Staff at the Swindon store were very helpful and professional. Young lady walked... See more
Company replied
Martin was very patient with us and explained the pros and cons of the mattresses we were looking at, there was no pressure to make a purchase there and then. We did place an order on our second vis... See more
Company replied
1. Very lovely lady (called Jo) at the Swindon branch was really helpful and knowledgable about the products and advised me based on my preferences and made the ordering system very straightforward.... See more
Company replied
Company details
About Bensons For Beds - Swindon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit F3 Bridgemead Retail Park, Mannington Great Western May, SN5 7YF, Swindon, Swindon, United Kingdom
4.5
Excellent
90 reviews
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Martin was excellent
Martin was excellent. Explained all the F&B of the product, not pushy and gave us time to decide. So much so we returned 2 days latter and bought another product.
28 December 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Some parts of Bensons for Beds are very good but…
Some parts of Bensons for Beds are very good especially actual products, after order upto delivery but the in store experience, for us, was not good a mixture of lies and breaking legally binding deals.
Bensons policy of always sending you back to the store to sort out problems that occurred in store could never work.
Derek
18 November 2024
Unprompted review
Reply from Bensons For Beds - Swindon
Thank you for sharing your feedback. We’re sorry to hear that your in-store experience didn’t meet expectations and that resolving issues felt difficult. Your comments are important to us and will be shared with the relevant teams to improve transparency and support. Thank you for your review – Lauryn at Customer Care.
Jo was lovely
Jo was lovely. Helpful, not pushy. Listened to what we wanted and helped us find it. Gave us time and space but made sure she was available for all our questions.
15 December 2024
Unprompted review
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