Bensons fulfilled everything they said they would. Furniture arrived undamaged (delivery chaps were lovely!), assembly was easy even for idiots like me. The only thing I didn’t like was Bensons deli... See more
Company replied
Location
Switch locationUnit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ York, North Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really good experience in store at York but unfortunately they couldn't match your online price so I had to order online. From start to finish all was good, frequent updates and friendly staff. I just... See more
Bensons provided an excellent service👍. When entering the store we were acknowledged by Phil who advised us to look round and try any of the mattresses and he would be available to answer any quest... See more
Company replied
Great experience in the showroom buying a staples and co mattress and bedframe. Very well assisted by Angel who was not at all pushy, just friendly and helpful. Even stayed late after closing to allow... See more
Company replied
Company details
- #79 of 227 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #30 of 86 best companies in Bedding Shop
- #29 of 86 best companies in Mattress Shop
About Bensons For Beds - York553
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ, York, North Yorkshire, United Kingdom
- 1904693123
4.8
Excellent
614 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mattress ordered delivered when bensons…
Mattress ordered delivered when bensons said it would all good
17 May 2026
Reply from Bensons For Beds - York553
We're so pleased to hear your mattress delivery was smooth and on time. Thank you for your feedback!
Team Bensons
First class service from store to…
First class service from store to delivery. Would 100% recommend Bensons for Beds.
15 May 2026
Reply from Bensons For Beds - York553
We're so pleased you received first-class service from store to delivery. Thank you for your recommendation!
Team Bensons - Jess
Lovely sales assistant
Lovely sales assistant who was extremely patient with me.
Not received the mattress yet, so can't comment on how good it is
11 May 2026
Reply from Bensons For Beds - York553
We're so glad our sales assistant was patient and helpful! We hope you love your new mattress.
Team Bensons - Jess
Amazing service specially Emma from…
Amazing service specially Emma from Benson York thank you
9 May 2026
Reply from Bensons For Beds - York553
Thank you so much! 😊 We’re thrilled to hear you received amazing service, and Emma at our York store will be delighted to hear your kind words. We’ll be sure to pass this on—thanks again for choosing Bensons! ⭐
Helpful and personable staff
Very helpful member of staff (Paul)....not pushy (we would have walked out if it was hard sell) but present when we needed them and gave us space when we wanted to discuss between ourselves. Courteous and personable. The delivery isn't until next week so hopefully the delivery team will be just as nice.
3 May 2026
Reply from Bensons For Beds - York553
We're happy to hear that our staff member was helpful and not pushy, providing assistance when needed while respecting your space. We appreciate your kind words and hope our delivery team provides an equally positive experience next week!
Team Bensons
Helpful
Helpful, pleasant but not pushy sales people. I was given a delivery date and kept updated on the progress of my order. I was given a few days notice of the time slot of when it would be delivered which was very helpful.
3 May 2026
Reply from Bensons For Beds - York553
We're happy to hear that our sales team was helpful and pleasant without being pushy. It's great you were kept updated on your order and that the delivery time slot was helpful.
Team Bensons
Sales man was helpful and showed us…
Sales man was helpful and showed us lots of different options 😊
29 April 2026
Reply from Bensons For Beds - York553
We're so glad the salesperson was helpful and showed you lots of options! Thank you for your positive feedback; we appreciate it.
Team Bensons
Reply from Bensons For Beds - York553
Thank you! 🚀 We’re so glad you enjoyed the great service and speedy installation—sweet dreams and enjoy your new setup! 🛏️✨
Very helpful salespeople
Very helpful salespeople. Advice on mattress selection was fair and unbiased. Best price deal was achieved. Delivery has previously been ok, but now awaiting latest purchase.
29 April 2026
Reply from Bensons For Beds - York553
We're happy to hear that our salespeople were very helpful and provided fair advice on your mattress selection. We're also glad you achieved the best price and hope your delivery goes smoothly!
Team Bensons
Reply from Bensons For Beds - York553
Thank you! 😊 We’re glad you found the assistance very helpful.
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
Great service from the sales team to…
Great service from the sales team to the delivery team, excellent service all round.
25 April 2026
Reply from Bensons For Beds - York553
Thank you! 😊 We’re delighted to hear you received excellent service all round—from sales right through to delivery. Enjoy your new bed! Megan | Customer Care Specialist🛏️✨
Great job by all
21 April 2026
Unprompted review
Reply from Bensons For Beds - York553
Thank you! 😊 A great job from a great team — we really appreciate your lovely words.
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist✨
good service from shop to installation
good service from shop to installation, no pressure ,delivery on time, good communication. All rubbish taken away.
27 April 2026
Reply from Bensons For Beds - York553
Thank you! 😊 We’re really pleased everything went smoothly from the shop right through to installation—no pressure, great communication, on‑time delivery, and all packaging taken away. Enjoy your new bed,
Megan | Customer Care Specialist✨
Top marks to Benson for Beds
Top marks to Benson for Beds , from selecting the mattress too it being delivered. Mac &Daz the delivery guys were very helpful.
22 April 2026
Unprompted review
Reply from Bensons For Beds - York553
Thank you! 😊 Top marks indeed—great choice on the mattress, and a big shout‑out to Mac & Daz for being so helpful on delivery. Enjoy the comfort! 🛏️👏
Clifton Moor York store, so easygoing and very helpful
From the first visit at Clifton Moor York, Emma was a very helpful sales. Not only did she resolve a couple of problems, but her knowledge of beds assisted no end. All arrangements went as planned and our new mattress is on the bed and we are happy to sleep test it.Thank you for making it easy Emma.
25 April 2026
Reply from Bensons For Beds - York553
That’s fantastic to hear—no pressure, all the info, and a delivery date that suits you is exactly how it should be! Thanks for the recommendation,
Megan | Customer Care Specialist
Beautiful bed
Beautiful bed, guys that delivered the bed were extremely helpful and friendly. The bed was easy to put up. Lovely service from start to finish.
23 April 2026
Reply from Bensons For Beds - York553
Thank you! We’re delighted you love the bed and that our delivery team made everything easy and friendly from start to finish 😊
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist
Really clear communication
Really clear communication, regular updates, efficient - right through from sale to delivery!
Colin, Reece and the salesmen in the store were absolutely brilliant!
23 April 2026
Reply from Bensons For Beds - York553
We're happy to hear that you experienced clear communication and efficient service from start to finish! We appreciate your positive feedback regarding the team's assistance.
Thank you for your positive review – Lauryn at Customer Care 💜
Comfortable Rest
Help and sound advice from staff member online and good communication of progess and delivery time. Excellent service from delivery men installing mattress and understanding my needs when accessing bungalow.
20 April 2026
Reply from Bensons For Beds - York553
That’s great to hear! Clear advice, good communication, and a considerate delivery team are exactly what we aim for. Thanks for choosing us,
Megan | Customer Care Specialist💜
Easy to select and buy
Easy to select and buy, the store staff are very helpful and knowledgeable, delivery was quick and the van lads polite and quick. The mattress was for my Granddaughter and she tells me that it is amazing.
11 April 2026
Reply from Bensons For Beds - York553
That’s great to hear! Helpful staff, polite delivery, and an amazing mattress sound like a perfect result. Thanks for choosing us,
Megan | Customer Care Specialist
Reply from Bensons For Beds - York553
We are happy to hear that you found our service excellent. We appreciate your positive feedback and thank you.
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.