Bensons For Beds - York553 Reviews 

Great service - staff at Clifton Moor York were brilliant. My current mattress was like a concrete block and I had a very specific set of requirements so I didn’t make a mistake again. Short of having an instore sleepover , the team made sure I covered my options and was happy This is like sleeping on a cloud - so happy! Thank you guys ! True customer service. Please make sure you tell them.

Great to experience with sales advisor in store. Nice offers and wide range of products to choose from

The delivery men (Michael and Peter - I think that was their names) were most helpful and curteous.

Excellent service, good communication from ordering to delivery. Stew and Lee the delivery guys were amazing-so fast! Highly recommend Bensons-so much choice and very knowledgeable.

Your sales lady Emma gave us a fantastic experience at your sales offices. I have never had such a good and informative experience

Straightforward from shop to delivery. Friendly, efficient and professional attention throughout.

Great staff, really good professional people

Really good experience in store at York but unfortunately they couldn't match your online price so I had to order online. From start to finish all was good, frequent updates and friendly staff. I just find it hard to think that you charge £60 to take away our existing mattress! Make it affordable please.

Knowledgable salesman, superb showroom, excellent delivery team

Paul @ the Clifton moor branch was incredibly helpful with an amazing knowledge and understanding of what we needed.
The whole experience was a pleasure and I would definitely recommend Bensons for beds without hesitation

It would have been 5 stars but the sales advisor at York advised us that it was in "our best interests to buy direct from the store rather than online". This was a mistake as buying online gives customers goods return rights if you are not happy with the product that you will lose should you buy direct from store. We feel we were misled by the store colleague by him persuading us to buy from the store and franky feel "conned", he should not have told us that "it was in our best interests to buy from store" this is not true. We are unhappy with the buying experience because of this. Future customers beware!!!!!

I took your advice and was sold a mattress for my bad back… It took six weeks to arrive, it was lumpy and made my back worse, you then sold me another mattress with assurances that it would be best for my bad back, it had a gell topper and was £1000…
It made my back so bad that I had to sleep on the floor.
Eventually I went back to you and asked to change the bed, I paid £4000 for another Hypnos mattress which to be fair is helping my back and is very comfortable for me, but what a performance to get the right mattress.
The whole thing took the best part of a year because you take 6 weeks to be able to deliver. Yet again the delivery was good, but why sell cheap nasty mattress to people who need a bed to help their backs! And why take 6 weeks to deliver, 6 weeks is way too long to have to wait when you have paid for the mattress…

Clear advice from the showroom staff in York and plenty of time given to evaluate options.
Order and delivery process very smooth.

No hard sell, friendly and helpful team.
Great value for money.

Angel was helpful and knowledgeable, explained the difference between a couple of options we were considering, but gave us time just to look too.

I needed a slight adjustment to my order and Emma sorted it quickly and efficiently. Talked through what needed to happen next and was done within minutes. Excellent professional yet friendly service.

Very efficient ,prompt and very pleasant.

From purchase to delivery, with the exception of the wait time in between, everything went smoothly. Got updates at least once a week saying it was being made and on target for the delivery date.
The only thing I would change, which we didn’t gauge in the shop is the headboard. Too big in a small room.

James was very helpful. We went to buy a new mattress for our daughter. James gave us great advice and didn't give up until my daughter was happy with a mattress and a pillow. She is sleeping very well in her new bed. We highly recommend Bensons at York. There is a great selection of beds for all budgets. Pass our big thanks to James! and we will definitely be back.

Very helpful, changing delivery was easy, the delivery and build was excellent