I highly recommend Bensons for beds especially Benson for beds Stirling Felt really welcomed staff are really kind caring respectful helpful and welcoming i got as much time as I wanted to get the b... See more
Company replied
Location
Switch locationUnit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ York, North Yorkshire, GB
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We haven’t received our purchase yet from our latest order but the customer service we received in store was excellent. We have purchased from Bensons before and have been extremely pleased with every... See more
Company replied
Helpful show room sales man when choosing and ordering.Delivered on time by polite proffessional men.the matteress is comfortable and of high standard, looks well made ,fingers crossed it will stay co... See more
Company replied
Very frustrating trying to find a mattered to match our needs. Phil was really good and helpful and no sales pressure. We eventually pick a mattress after about an hour and half! The only grip is t... See more
Company replied
Company details
- #76 of 227 best companies in Bedroom furniture shop
- #40 of 115 best companies in Bed shop
- #27 of 85 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - York553
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ, York, North Yorkshire, United Kingdom
- 1904693123
4.9
Excellent
590 reviews
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Just a shame the turn around isn't…
Just a shame the turn around isn't quicker. But apart from that Lilly was super helpful and honest.
29 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent staff-Very helpful staff at…
Excellent staff-Very helpful staff at store at Clifton Moor with very good advice. Delivered on time by excellent staff .Helpful tracker!
24 July 2026
Reply from Bensons For Beds - York553
We're so pleased to hear that our staff at Clifton Moor were very helpful and provided excellent advice. It's wonderful that your delivery was on time with excellent staff and that you found the tracker helpful.
I highly recommend Bensons for beds…
I highly recommend Bensons for beds especially Benson for beds Stirling Felt really welcomed staff are really kind caring respectful helpful and welcoming i got as much time as I wanted to get the bed I wanted. The shop is really clean good verity of beds units drawers mattress pillows and they are amazing
22 July 2026
Reply from Bensons For Beds - York553
We're so pleased to hear you had such a positive experience at our Stirling store! It's wonderful that our staff made you feel welcomed and were kind, caring, respectful, and helpful. We're glad you had ample time to choose your perfect bed and that you appreciated the clean shop and great variety. We appreciate your recommendation!
Team Bensons
Excellent customer service
We haven’t received our purchase yet from our latest order but the customer service we received in store was excellent. We have purchased from Bensons before and have been extremely pleased with everything we have bought - beds, wardrobes and chests of drawers.
18 July 2026
Reply from Bensons For Beds - York553
We're so pleased to hear about your excellent in-store customer service and your continued satisfaction with our products. We appreciate your loyalty and are glad you've been happy with your previous purchases.
Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - York553
We are so pleased you found our advice professional and our service efficient. We truly appreciate your kind words and positive feedback!
Team Bensons
Delivery team were efficient,polite and…
Delivery team were efficient,polite and professional
17 July 2026
Unprompted review
Reply from Bensons For Beds - York553
We're so pleased you found our delivery team efficient, polite, and professional. Thank you for your kind words and positive feedback!
Team Bensons
Highly recommended …
Extremely helpful and explained everything and answered all my questions, very pleased with my experience with you
15 July 2026
Reply from Bensons For Beds - York553
We're so pleased to hear that everything was explained clearly and all your questions were answered, leading to such a positive experience. Thank you for your kind feedback!
Team Bensons
Very helpful and knowledgeable sales…
Very helpful and knowledgeable sales person Philip.
14 July 2026
Reply from Bensons For Beds - York553
We're so pleased to hear that our salesperson was very helpful and knowledgeable. Thank you for sharing your positive feedback with us!
James was very very helpful and made…
James was very very helpful and made sure we tried various beds to ensure we were satisfied with the mattress. Explained everything to expect and was very efficient and friendly.
10 July 2026
Reply from Bensons For Beds - York553
We're so pleased to hear that our team member was very helpful and ensured you were satisfied with your mattress choice. It's wonderful that everything was explained clearly and that the service was efficient and friendly.
Excellent experience.
Helpful show room sales man when choosing and ordering.Delivered on time by polite proffessional men.the matteress is comfortable and of high standard, looks well made ,fingers crossed it will stay comfortable for many years.carries a 10 year guarantee.
11 July 2026
Reply from Bensons For Beds - York553
We're so pleased to hear you had such a positive experience with our showroom team and that your delivery was handled by polite professionals. It's wonderful that your new mattress is comfortable and well-made, and we hope it provides many years of comfort!
sevice of the girl she new what we was…
sevice of the girl she new what we was asking for and she was very knowledable
10 July 2026
Reply from Bensons For Beds - York553
We're so pleased our team member was knowledgeable and understood your needs. Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - York553
We're so pleased to hear you're happy with the excellent work from our team and your new bed. Thank you for your kind words!
Efficient delivery.
The delivery by Colin and Reece was efficient, professional and speedy.
The only improvement would be to put the base assembly instructions on the base rather than on the mattress.
2 July 2026
Reply from Bensons For Beds - York553
We're thrilled to hear that the delivery was efficient, professional, and speedy! We also appreciate your valuable feedback regarding the placement of the assembly instructions. We'll certainly pass this on to our team for consideration.
Great service
Helpful at the point of sale and excellent delivery service!
3 July 2026
Unprompted review
Reply from Bensons For Beds - York553
We're so pleased you found our sales assistance helpful and our delivery service excellent. Thank you for sharing your positive experience!
Team Bensons
Very helpful and friendly staff
3 July 2026
Reply from Bensons For Beds - York553
We are so pleased to hear that our team was helpful and friendly during your visit. Thank you for your kind feedback!
Team Bensons
friendly and helpful service
2 July 2026
Reply from Bensons For Beds - York553
Thank you for your kind words! We are delighted to know you found our team friendly and helpful. We truly appreciate your feedback!
Team Bensons
Excellent service
Excellent service. Very helpful advice in choosing the bed. Delivered on time. Would definitely recommend Bensons.
28 June 2026
Reply from Bensons For Beds - York553
We're so pleased to hear you received excellent service and found our advice helpful in choosing your bed. It's great that your delivery was on time, and we truly appreciate your recommendation!
Team Bensons
Staff in the shop and delivery staffwere polite
Staff in the shop were polite, friendly and helpful explaining what happenedafter our purchase .The delivery staff rang 30 minutes before arrival and were respectful of property friendly and polite.
28 June 2026
Reply from Bensons For Beds - York553
We're so pleased to hear that our shop staff were polite, friendly, and helpful. It's wonderful that our delivery team also provided respectful and polite service!
Team Bensons
Very good service
Very good service, very efficient very polite one thing they should put shoe protectors on when entering the house
29 June 2026
Reply from Bensons For Beds - York553
We're so pleased you received very good, efficient, and polite service. We appreciate your feedback regarding shoe protectors and will take it into consideration!
Team Bensons
Very good from start to finish
Very good from start to finish. Very helpful - flexible and we love the product.
28 June 2026
Reply from Bensons For Beds - York553
We're so pleased you found our service helpful and flexible. We're glad you love the product!
Team Bensons
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