Bereco Reviews 102

Lousy QA, no sense of urgency and exceptionally poor after care service, with lots of broken promises. Believe it or not they shipped 1 window faulty and we were told a max of 4 weeks to get the replacement. It took 10 weeks to get rectified. They also shipped a bathroom window that was not frosted, and not fit for purpose, and should never have been shipped. We are 11 weeks after they shipped that and they are now telling me it will be another 3 weeks at a minimum to fix. I make that 14 weeks. Call Customer Care who promised me a call back and didn't bother to follow through, so I have now contacted their MD. The MD, Nicola called me and was excellent in getting the rectification works expedited. Thank you Nicola for helping to recover the situation.

Visited factory to discuss design of door and see quality of the door and fittings. Kept advised at every point of the order and delivery.
Fitting was very good everything arrived on time. Old door and frame out new one in no mess no dirt.
TonyM

Extremely helpful service with a good result.

Great quality windows and doors. Outstanding service too. I can highly recommend this company.

Very helpful all they wsy from specifng to delivery

Filled in form never heard back it's been a week

Don’t buy from Bereco- the products are not fit for purpose. I have two bifold doors with huge cracks “caused by thermal issues” ie- the sun. They’re refusing to accept liability for a faulty product and the customer service is appalling. Please feel free to contact me for info before wasting your money.

Great experience turned up on the day booked and done a very quality job. Well Done!!

Excellent quality of product, good service and communication throughout

We have just had all our windows and doors replaced by Bereco, fantastic service from start to finish, company always stays in touch throughout, the fitters couldn't be more friendly and helpful, the quality of the windows and doors is exceptional. I wouldn't hesitate to recommend Bereco.

The doors and windows themselves are good, however, we have had problems with the lock on our French doors. Also, please could someone tell me why they have designed French doors to open but have not fitted any stays or any means of holding the door open. So when the wind blows the doors slam about. We have had to wedge the door between plant pots and have damaged the paintwork. Who on earth designed a French door that won’t stay open? Really, really infuriating.

Great product quality and excellent customer service
will use again

Superb quality windows and doors backed-up by first class service throughout the process.

Great looking windows and good customer support, highly recommended

I would have rated them at zero if it Was possible.
I bought doors and windows for a new house I was building.
The paint work was awful, they have a note in the small print that no tape should be applied to paintwork. In my 35 year experience in the industry, I had never come across such nonsense.
They attended site eventually, but their so called “customer care service “ is shocking.
PLEASE PLEASE Save yourself the hassle and invest in a different supplier

We are delighted with our new windows. The guys fitting them did a great job even though our plasterwork was old and flaky...they really made an effort to leave the house neat both inside and out. I can't thank them enough. The quality is also great...a really good product. Thank-you.

Great quality product, great service from start to finish, including installation. I've only replaced my kitchen windows and a back door and they have improved the kitchen greatly. I will definitely replace the rest of my windows with Bereco timber windows as they are energy efficient and the quality is second to none.

Very helpful indeed and the quality is exceptional