I have been ordering tiles from Ella who manages Bert and May’s Clifton showroom for several months and am hugely impressed and grateful for her fantastic service. Cheerful, polite, pro active and... See more
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The saga continues with this shambolic of a company after being promised tiles would be delivered with not a problem 24/6/2026 no messages to confirm firm this after being told , phone todo and the wo... See more
Company replied
Having previously purchased a whole batch of reclaimed tiles 2 years ago for a project that was to be completed in two stages, we were dismayed to find we were 60 tiles short when we finally got to... See more
Company replied
A wonderful colorful jade tile with a white star sample arrived and absolutely thrilled me. I then spoke to super helpful Millie who answered all of my questions, some of them quite technica... See more
Company replied
Company details
Written by the company
Bert & May specialise in handmade cement and glazed tiles. We also sell reclaimed tiles, terrazzo and marble. We are passionate about interior design and bringing a raw, honest aesthetic to your project.
Contact info
8 Walmgate, YO1 9JT, York, United Kingdom
- 020 3965 0229
- design@bertandmay.com
- www.bertandmay.com
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Reply from Bert & May
Thank you for your 5* review. It is very much appreciated
Bert & May
Wrong tiles where delivered
Wrong tiles where delivered. They did get the new tiles sent out fairly quickly but now there is a 30 day return policy till I get my money back which I think is ridiculous seeing as we where not at fault. Everyone on the phone and email was perfectly pleasant but unfortunately it has delayed the project and in turn cost money.
22 October 2024
Reply from Bert & May
Really sorry to read your review. I have requested someone from our customer service team contact you to look into the issue for you.
Bert & May
Reply from Bert & May
Thanks for you super review
Bert & May
Efficient and helpful
25 October 2024
Reply from Bert & May
Thank you for taking the time to write a review. It is very much appreciated.
Bert & May
Reply from Bert & May
Great feedback - thank you
Bert & May
The tiles are beautiful
I ordered a few of the monochrome style samples for my bathroom. The tiles appear to be of good quality and feel nice .
They arrived quickly and fully protected in the box.
14 October 2024
Reply from Bert & May
Great to hear you love your tiles - thank you
Bert & May
Reply from Bert & May
Thanks for your great review - that is good to hear
Bert & May
Reply from Bert & May
Thank you for your feedback
Bert & May
Great service and great tiles x
8 October 2024
Reply from Bert & May
Great review - thank you for the feedback
Bert & May
Let down by the couriers this is now…
Let down by the couriers this is now the third time of redelivering. Not Bert & Mays fault - Ella in sales was extremely helpful.
PS my name is : kevin Crockett
11 October 2024
Reply from Bert & May
Thanks for giving your feedback and apologies, for the issues with the sample delivery. I am not sure why DPD are removing the business name from the delivery address. I have picked this up with them directly and will track through to make sure your samples are re-delivered correctly.
Reply from Bert & May
Thanks for the great feedback!
Very pleased with the superb support…
Very pleased with the superb support that I got. Speedy response to requests. Very helpful in changing my order.
Would recommend to all.
2 October 2024
Reply from Bert & May
Glad to hear you had great service! Thanks for taking the time to write a review
Reply from Bert & May
Thank you for the lovely comments
Reply from Bert & May
Great! Thank you for the feedback
Efficient, prompt, excellent products
20 September 2024
Reply from Bert & May
Thank you very much for you super review
Bert & May
Helpful customer service.
15 September 2024
Reply from Bert & May
Thank you for taking the time to write a review. That is good to hear
Bert & May
Very friendly and first class customer…
Very friendly and first class customer service
24 September 2024
Reply from Bert & May
Thank you for your review and great feedback
Bert & May
Reply from Bert & May
Great to hear you love your tiles
Bert & May
Reply from Bert & May
Thank you for giving us a great review.
Bert & May
Very nice tiles that look the part but…
Very nice tiles that look the part but a rubbish returns policy for any surplus boxes.
*22 Oct 2024 update*
Upgraded the review after Bert and May agreed to refund the spare box of tiles and even organised for them to be collected.
19 September 2024
Unprompted review
Reply from Bert & May
Hi Tom - sorry to read your review. If you could please contact our customer service team at help@bertandmay.com with the order details, we will certainly look into this further for you.
Bert & May
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