I have been ordering tiles from Ella who manages Bert and May’s Clifton showroom for several months and am hugely impressed and grateful for her fantastic service. Cheerful, polite, pro active and... See more
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The saga continues with this shambolic of a company after being promised tiles would be delivered with not a problem 24/6/2026 no messages to confirm firm this after being told , phone todo and the wo... See more
Company replied
Having previously purchased a whole batch of reclaimed tiles 2 years ago for a project that was to be completed in two stages, we were dismayed to find we were 60 tiles short when we finally got to... See more
Company replied
A wonderful colorful jade tile with a white star sample arrived and absolutely thrilled me. I then spoke to super helpful Millie who answered all of my questions, some of them quite technica... See more
Company replied
Company details
Written by the company
Bert & May specialise in handmade cement and glazed tiles. We also sell reclaimed tiles, terrazzo and marble. We are passionate about interior design and bringing a raw, honest aesthetic to your project.
Contact info
8 Walmgate, YO1 9JT, York, United Kingdom
- 020 3965 0229
- design@bertandmay.com
- www.bertandmay.com
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Reply from Bert & May
Great to hear - thank you for your feedback
Bert & May
Great customer service….called…
Great customer service….called them….they called back with info and sorted samples to be sent out!
12 September 2024
Reply from Bert & May
Great to hear our team were prompt in responding to your needs. Thank you for taking the time to write a review
Bert & May
Lovely tiles
3 September 2024
Reply from Bert & May
Really sorry to read your review. I have requested our customer service team contact you to update you regarding your sample order.
Bert & May
Reply from Bert & May
Thanks for your feedback about our sample ordering.
Bert & May
Sue in customer service was brilliant
Sue in customer service was brilliant. She realised I hadn’t bought the correct installation products for the encaustic tiles and contacted me and added to order with free delivery as the tiles had already shipped.
2 September 2024
Reply from Bert & May
Thank you for your great review. Your kind words will be passed on to Sue, and great to hear we could help
Bert & May
I ordered some samples excellent service
I ordered some samples and they came promptly- I phoned to check the woman was really helpful
Beautiful tile
2 September 2024
Reply from Bert & May
Thank you for your great review.
Bert & May
Great selection of tiles and enormously…
Great selection of tiles and enormously helpful and efficient sales staff. Great experience. Thank you.
31 August 2024
Reply from Bert & May
Great to hear you love our tiles and the sales team helped you out
Bert & May
Lovely tiles and pleasant team
24 August 2024
Reply from Bert & May
Great feedback - thank you very much
Bert & May
Artisanal products that are beautiful…
Artisanal products that are beautiful and unique with professional advice and design guidance
22 August 2024
Reply from Bert & May
Thank you for your fabulous review and super to hear you love your beautiful tiles.
Bert & May
customer service at London showroom brilliant
Nell who was based at the London showroom was incredibly helpful and guided me through the process to come to a purchase decision
26 August 2024
Reply from Bert & May
Thank you so much for your review, we will be sure to pass this on to Nel
Ordering some tile samples
Ordering some tile samples. They came really quickly and once I’ve decided, I will be ordering again. Very well packaged and lots of care and attention
25 August 2024
Reply from Bert & May
Fabulous review - thank you very much
Bert & May
Reply from Bert & May
Thank you for your kind words - that is great to hear
Bert & May
Exudes quality
Ordered four sample tiles which arriving good time. Excellent quality, good depth of colour. Not yet decided on final choice but initial Comms with Bert & May were very good and experience to date very positive.
16 August 2024
Reply from Bert & May
Thank you very much for your super review. Please do not hesitate to get in contact with our team if you need help towards you making your final decision.
Bert & May
Without a doubt one of the best…
Without a doubt one of the best companies to deal with within the industry.
17 August 2024
Reply from Bert & May
What a wonderful review - Thank you very much for your kind words.
Bert & May
Reply from Bert & May
Thank you for taking the time to write a review
Bert & May
Good website and prompt delivery.
13 August 2024
Reply from Bert & May
Thank you for your great feedback
Bert & May
A company that is respected because of it's integrity.
Kind,understanding and helpful employees. The owner should be proud of them. Top notch customer service. These folks go the extra mile for their customers. Outstanding and unique products with great quality. My shopping experience was impressive. My tile is so beautiful. Thank you, Bert and May.
6 August 2024
Reply from Bert & May
Thank you so much for your very kind words and for taking the time to write a review. Your comments will be passed on to the team
Bert & May
Postage a ridiculous amount
I thought the choice of tiles are excellent BUT I only want a few tiles for a small cloakroom splash back the postage was more than the tiles over a £100 for postage.
3 August 2024
Reply from Bert & May
I am sorry to read your comments. I have requested our customer service team contact you regarding the issue
Bert & May
Excellent service and product
29 July 2024
Reply from Bert & May
Thats wonderful to hear - thank you so much for your kind words
Bert & May
Received my beautiful tile samples…
Received my beautiful tile samples inside the promised time! Well done Bert and May x
28 July 2024
Reply from Bert & May
Thank you for taking the time to write a review and confirming you have received your beautiful tiles
Bert & May
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