Really good customer service, they will help you with any of your dilemmas in a polite manner. I really like this booking site.
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See what reviewers are saying
Great service fast payments the reason for only 3 stars is that you cant watch the races on desktop. Upgraded to 5 stars having been contacted by Bet Bright they told me to install firefox and the... See more
Company replied
Poor and sadly the same as most of the other online outfits. Initially thought they were different and something fresh in the market but ...oh dear. I joined Feb 17 and have made deposits of £1450 a... See more
Company replied
Customer services are excellen and super quick to respond. They have some fantastic offers and also exclusive offers that have arrived by e mail and not appear on the site. 100 percent cashback on lo... See more
Company replied
Company details
Information provided by various external sources
BetBright brings the excitement of betting to you through our unique sports and casino betting service available online via desktop, mobile and tablet devices. 18+
Contact info
Heather House, Heather Road, Sandyford Industrial Estate,, D18 X2P7, Dublin, Ireland
- +44 (0) 800 011 9630
- support@BetBright.com
- www.betbright.com
You should know
4.2
Great
545 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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excellent betting site customer service…
excellent betting site customer service also excellent
2 November 2018
Unprompted review
Reply from BetBright
Hi Martin,
Thank you for the wonderful review. We are delighted to hear you are enjoying the site and that our Customer Support team were on hand to help you with any issues you experienced onsite.
Kind Regards,
BetBright
No reply to email that was sent…
No reply to email that was sent regarding removing a card from my account as the withdrawal system doesn’t state which account the money will be paid back to???
31 October 2018
Unprompted review
Reply from BetBright
Hi Russell,
We're sorry to hear that your experience didn't live up to expectation but appreciate you taking the time to review us and providing feedback.
After the initial investigation we have been unable to locate any email or account with your contact information provided here however we would be happy to look into any issue you are currently having onsite.
Would you mind re sending the email onto us again to support@betbright.com?
Kind Regards,
BetBright
Excellent site & customer service
Generally never had a problem with the site or placing bets, the amount of free bets and promotions they offer is above the average and when I did have a problem with a free bet, it was resolved within 30 mins and that was outside of normal working hours & via emai- exceptional.
22 October 2018
Unprompted review
Reply from BetBright
WOW Sean.
Thank you for the cracking review of our site and our Customer Service team. We will pass this onto the team and tell them to keep up the good work!
Kind regards,
BetBright
Quick and efficient seevice
22 October 2018
Unprompted review
Reply from BetBright
Hi Daniel,
Thanks for taking the time to review. Happy to hear you're enjoying the experience and the Customer Support standards live up to your expectations.
Kind regards,
BetBright
Awful website
22 October 2018
Unprompted review
Reply from BetBright
Hi Brett,
We're very sorry to hear this. As we've limited reasoning as to why in this review, we've got in touch with the Customer Support Manager who will reach out to you.
Kind regards,
BetBright
excellent site easy to navigate
19 October 2018
Unprompted review
Reply from BetBright
Hi Mark,
Thank you for reviewing us.
We test our product extensively to ensure that the customer journey is as easy and straightforward as possible. Whether you're into sports betting or casino, we make sure its easy for all our customers to find what they're looking for.
Kind regards,
BetBright
Great customer support
Great customer support - got straight through to someone who was polite and extremely helpful - they set the standard for customer support which is so important
19 October 2018
Unprompted review
Reply from BetBright
Hi Kevin,
We're so happy with this review. Customer Support for us is just as important as any other aspect of the business and we all work very hard to offer the best the industry has to offer. We're sure that Customer Support will also be very happy with the feedback.
Kind regards,
BetBright
Fast efficient service easy to contact
19 October 2018
Unprompted review
Reply from BetBright
Hi Barry,
That's wonderful to hear. We'll pass on your comments to the Customer Support team and let them know to keep up the good work.
Kind regards,
BetBright
Deposited £20 with a 100% match bonus
Deposited £20 with a 100% match bonus, match bonus didn't work and gave me an error message, BetBright tried refusing to give me the £20 bonus as agree'd stating it didn't show me as opted in to the offer, thats when i said to them why would i lie as a new customer that clearly copied the error message as well? (you could tell i wasn't lying.)
After a long battle i managed to get the £20 match bonus anyway, with a 50x wagering requirement is near impossible to win enough to profit anything anyway and thats why it should have been received at the same time as when i topped up with £20.
^^^^^^^^^___________
Still wary about them however manager gave a voluntary bonus after leaving trustpilot review which resulted in a nice little win.
18 October 2018
Unprompted review
Reply from BetBright
Hi Non-Bias,
We're sorry to hear that your experience didn't live up to expectation but appreciate you taking the time to review us and providing feedback.
After the initial investigation into your query concluded that the option to opt into the promotion wasn't selected, the Customer Support Manager had our IT teams have another look at the issue. We're humble enough to admit when we've dropped the ball and on this occasion we did. That said, we learn from these experiences to avoid repeat occurrences but more importantly communicate with the customer and set things right again.
The Customer Support Manager did reach out to you with another goodwill gesture on top of the first one you received for the inconvenience/mistake. We understand the importance of providing a quality service especially when customers are using us for the first time. These goodwill gestures have no bearing on the welcome promotion and you're still eligible to avail of these bonuses too.
Last but not least, congratulations! We can see that you've had a win from the goodwill bonus credits. Nice one.
Kind regards,
BetBright
Reply from BetBright
Hi Iain,
We're delighted with your review. It's always a great confidence and morale boost when our customers appreciate the hard work put in behind the scenes and enjoy the end product.
Kind regards,
BetBright
Very quick cs.
15 October 2018
Unprompted review
Reply from BetBright
Hi Geraint,
Thanks for taking the time to review us. Glad to hear that the guys in Customer Support were efficient and handled your query quickly. We do our best to resolve all customer queries on the spot, in a professional and timely manner.
Kind regards,
BetBright
Professional and Expedient
Handled my enquiry with the minimum amount of fuss. I am happy to report, that the transition went smoothly and seamlessly.
15 October 2018
Unprompted review
Reply from BetBright
Hi Derek,
Thank you for your feedback. We're happy to hear when you needed assistance that our Customer Support advisors provided you with a quality service. We'll pass on your comments as we're sure they'll appreciate your review as much as we do.
Kind regards,
BetBright
Reply from BetBright
Hi Connor,
Great stuff! Very happy to hear you're enjoying your experience with us and are an advocate of the BetBright brand.
Kind regards,
BetBright
I've tried them all
I've tried them all. All the casinos that is.
Betbright is the best out the lot, I've been playing various online casinos for years 25 years to be almost exact. There is a lot of online casinos out there that are fixed in my opinion especially on slots but I know betbright is fair. I've never had a jackpot 0r a huge win if any sort but small to medium wins and then another small to medium win when you expect them to take some back from you. They don't. It's random. And the sports betting is excellent too.
12 October 2018
Unprompted review
Reply from BetBright
Hi Steven,
Thanks for taking the time to review us. As a seasoned casino player, we're delighted that you hold us in such high regard. All the games we offer are UKGC approved meaning that the games are extensively tested over millions of rounds to ensure authenticity and randomness.
We want our customers to have fun and an exciting experience with us which is why we make a point of being as transparent as possible providing customers with all the information they need, such as the Randon Number Generator (RNG) certificates and the Return to Player (RTP) thresholds. This provides our customer with a peace of mind and also gives them information about the volatility of the games that they are playing.
We'll pass on your review to the guys in the casino team as I'm sure they will be just as delighted as we are with your feedback.
Kind regards,
BetBright
Easy to use website/app.
Easy to use website/app.
Bright colourful and easy to find what betting activity your looking for.
The offers and bonuses are top drawer
Very happy and satisfied customer
12 October 2018
Unprompted review
Reply from BetBright
Hi Robert,
Great review, thank you. Our aim is to offer the best online experience in the industry and we work very hard to make sure the customer journey from start to finish is something refreshing, easy, and exciting.
Kind regards,
BetBright
Quick response to my query very good…
Quick response to my query very good customer support
8 October 2018
Unprompted review
Reply from BetBright
Hi Paul.
That's wonderful to hear. We do our utmost to offer the best service in every capacity across the board, from the look and feel of the product, promotions and prices, right through to when a helping hand is needed. We'll pass on your feedback to the guys in Customer support who we're sure will be very happy with your review.
Kind regards,
BetBright
Only minor gripe is there is no 'team…
Only minor gripe is there is no 'team to score 2/3 goals' coupon which I regularly do via high street bookmakers.
5 October 2018
Unprompted review
Reply from BetBright
Hi Brian,
Thank you for taking the time to review us and for your feedback.
Although we offer a wide range of goal markets, coupons and products that allow our customers to build their own bet (#Bet Bundles), we're always on the lookout for ways to improve our product and enhance the customer experience. We've taken your feedback on board and passed your comments onto our Product team to take under advisement.
Kind regards,
BetBright
Such quick professional help
29 September 2018
Unprompted review
Reply from BetBright
Hi Tom,
Thanks a mil for the review. We aim to provide the best experience out there, from when you're betting on your favourite sport, having a flutter in the casino to when you need a helping hand and reach out to us. We'll pass on your comment to the Customer Support team and let them know a job well done.
Kind regards,
BetBright
Great support from staff & explained…
Great support from staff & explained things clearly
28 September 2018
Unprompted review
Reply from BetBright
Hi Richard,
Thanks for taking the time to review us. We'll make sure to pass on your feedback to the guys in Customer support. It'll make their day knowing that you've appreciated their work with this acknowledgment.
Kind regards,
BetBright
Quick withdrawals good regular offers…
Quick withdrawals good regular offers so far could be my new go too bookmaker
23 September 2018
Unprompted review
Reply from BetBright
Hi Paul,
Music to our ears! It's always encouraging to see that our hard work is paying off when we get reviews like this.
Kind regards,
BetBright
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