Really good customer service, they will help you with any of your dilemmas in a polite manner. I really like this booking site.
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See what reviewers are saying
Great service fast payments the reason for only 3 stars is that you cant watch the races on desktop. Upgraded to 5 stars having been contacted by Bet Bright they told me to install firefox and the... See more
Company replied
Poor and sadly the same as most of the other online outfits. Initially thought they were different and something fresh in the market but ...oh dear. I joined Feb 17 and have made deposits of £1450 a... See more
Company replied
Customer services are excellen and super quick to respond. They have some fantastic offers and also exclusive offers that have arrived by e mail and not appear on the site. 100 percent cashback on lo... See more
Company replied
Company details
Information provided by various external sources
BetBright brings the excitement of betting to you through our unique sports and casino betting service available online via desktop, mobile and tablet devices. 18+
Contact info
Heather House, Heather Road, Sandyford Industrial Estate,, D18 X2P7, Dublin, Ireland
- +44 (0) 800 011 9630
- support@BetBright.com
- www.betbright.com
You should know
4.2
Great
545 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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So far so good
So far so good, customer service very helpful. Decent odds and offers coupled with an easy to navigate app means getting a bet on very easy
17 August 2018
Unprompted review
Reply from BetBright
Hi JP,
Thank you for taking the time to share your valued feedback with us. We are always happy to hear from happy customers!
Kind regards,
BetBright
Joined up for the Nottingham Forest…
Joined up for the Nottingham Forest promotion and when I joined couldn't find the promotion, followed the help instructions but still count find the promotion, not happy.
14 August 2018
Unprompted review
Reply from BetBright
Hi David,
We've been in touch with the Customer Support Manager and believe he's been in touch with you via email - please keep an eye out for it. We've been informed there's been a slight misunderstanding but he's reached out with a resolution.
Kind regards,
BetBright
Very happy thank you!
12 August 2018
Unprompted review
Reply from BetBright
Hi Steven,
Appreciate you taking the time to review us. We're very happy to hear it.
Kind regards,
BetBright
good platform which covers a lot of…
good platform which covers a lot of events with simple to use website.
9 August 2018
Unprompted review
Reply from BetBright
Hi Dorin,
We're very happy to hear you're enjoying your experience with us and find the platform easy to use. Unlike the majority of our competitors, the technology used is our own and the customer experience is paramount in whatever aspect we develop.
Thanks for taking the time to review us.
Kind regards,
BetBright
Got emailed and texted a bet £30 get a…
Got emailed and texted a bet £30 get a £30 free bet offer so I done it and lost both. I then had my account restricted for taking the offer that I was spammed with. Avoid this bookmaker and stick to the ones which don't ban you for using the offers that they spam you with
9 August 2018
Unprompted review
Reply from BetBright
Hi Alex,
We're sorry that your experience didn't live up to expectation. Any promotion however up until that particular point in time was honoured. There are a number of factors that are taken into account when decision are made and are afraid this wouldn't be the right forum to discuss.
Kind regards,
BetBright
It is really difficult to find Live…
It is really difficult to find Live Chat on the mobile website.
8 August 2018
Unprompted review
Reply from BetBright
Hi Janet,
Thanks for taking the time to review us. The contact us button is located at the bottom of all FAQ articles. The Help Centre has a vast knowledge base and we've found that most questions can be answered by searching the database. The goal is to give as much information to our customers to be self-sufficient in answering their own queries. We do however understand that not all queries can be answered by the articles alone and human interaction is needed. We've taken on board your feedback and will pass on for consideration.
Kind regards,
BetBright
Very happy with the all the help and…
Very happy with the all the help and understanding and make every easy for all online customers
7 August 2018
Unprompted review
Reply from BetBright
Hi Shane,
We endeavour to make your experience as straightforward and enjoyable as possible. If our customers need a helping hand, we have a highly trained and helpful Customer Support department at your disposal.
Kind regards,
BetBright
Problem solved immediately
Problem solved immediately. Can't ask for much more. Thank you.
7 August 2018
Unprompted review
Reply from BetBright
Hi Gordon,
Our aim is to make sure that all queries that come through to Custom Support are handled on the spot. Glad that your query was handled to your satisfaction.
Kind regards,
BetBright
I really enjoy playing on Betbright
I really enjoy playing on Betbright, fast payouts
7 August 2018
Unprompted review
Reply from BetBright
Hi Suzanne,
Thank you for taking the time to review us. Very happy to hear that you're enjoying your experience with us.
Kind regards,
BetBright
To be honest they are one of the best…
To be honest they are one of the best bookmaker for me.they are allways offfer funtastic bonuses and excellent costumer service.the best bookmaker out there.
4 August 2018
Unprompted review
Reply from BetBright
Hi Freddy,
Thank you for the stellar review! We do our best to make your experience an enjoyable one, keep you entertained with promotions and if you need a helping hand, a Customer Support team that is more than happy to oblige. It's fantastic to hear that you hold us in such high regard and we'll make sure your comments are circulated throughout the business.
Kind regards,
BetBright
Very good service and was very quick to…
Very good service and was very quick to resolve the isssue
4 August 2018
Unprompted review
Reply from BetBright
Hi Ronald,
It's all about making sure you get the service you deserve. We're pleased that you feel the same and we appreciate you taking the time to review us.
Kind regards,
BetBright
Live chat great to talk to
Live chat great to talk to, fast and very very helpful. Free bets were given without even asking, great offer too.
3 August 2018
Unprompted review
Reply from BetBright
Hi Neil,
Thanks for taking the time to review us. We're happy to hear that not only your interaction with Customer Support was a great one but overall you're enjoying your experience with us.
Kind regards,
BetBright
Improving all the time
Improving all the time. Some great offers. Eg. Bet £30 if it loses get free bet tomorrow
Quick payouts and trustworthy
3 August 2018
Unprompted review
Reply from BetBright
Hi Paul,
It's all about innovation and progress and we're glad that you picked up on that being a long standing customer. We've recently introduced #Bright Bundle (BetBuilder) that will give you the ability to create and place their own bets on all of the top football competitions. Another recent addition is the improved golf product that will enhance your experience including hole images and tipping data from the Racing Post. We've expanded our recommendations for the Recall product to other sports and providing you with a recommendations homepage area. Last but not least, we've got the BetFeed where you can see who is betting on what which is proving to be a popular addition to BetBright. Onwards and upwards.
Thanks for taking the time to review us.
Kind regards,
BetBright
Good offering of free bets and best…
Good offering of free bets and best odds guaranteed. Easy to use mobile app with good design.
2 August 2018
Unprompted review
Reply from BetBright
Hi Jeff,
Music to our ears! Delighted that your experience with us ticks all the right boxes.
Thanks for taking the time to review us.
Kind regards,
BetBright
Customer service is quick and what more…
Customer service is quick and what more could of ask for!
2 August 2018
Unprompted review
Reply from BetBright
Hi Ben,
The guys work very hard in making sure all our customers are engaged in a speedy manner. That said the ethos is always quality driven and are confident that the service provided was second to none.
Thanks for reviewing us and we'll pass on your compliments.
Kind regards,
BetBright
Good offers
Good offers. Customer support have been very helpful in resolving any issues.
2 August 2018
Unprompted review
Reply from BetBright
Hi Craig,
We're thrilled that you are enjoying your experience with us, like the promotions and that Customer Support could help out.
Kind regards,
BetBright
Good customer service but found it hard…
Good customer service but found it hard to find the chat area of the website
2 August 2018
Unprompted review
Reply from BetBright
Hi James,
Appreciate you taking the time to review us. We're happy to hear that your experience with Customer Support was good and have passed on your feedback in regards to the placement of the "Contact Us" button. We try and have as much information in the Help Centre so our customers can be self-sufficient in finding the answers to their query. At times, the information may not be exactly what you're looking for and speaking to someone would be the best course of action. Duly noted.
Kind regards,
BetBright
Avoid this site at all cost
Avoid this site at all cost. Terrible t&c if you take the bonus money when you deposit. And when trying to withdraw they want passport number then a bank card picture then another passport and utilities bill in pdf format !!!!!!!! I’ve been a member of many betting sites before and I’ve never heard of anything as silly. The only thing I never had a problem with funny enough was my deposit.
31 July 2018
Unprompted review
Reply from BetBright
Hi Scott,
We're sorry that your experience hasn't lived up to expectation. Ultimately, customers that sign up with us can either chose to opt into our promotions or not - this is their prerogative. We display the terms and mechanics of all our promotions on the landing page, one click away in the registration forms and in the opt-in box when a deposit is made. We cannot be more transparent than this and have found that all our sign up offers are very popular.
In regard to documentation, verbatim from our Help Centre will help to explain the process you are going through:
"In line with our legal, compliance and regulatory requirements we are obliged to perform age verification and KYC (Know Your Customer) checks.
Upon registration, automated checks are run to verify that the account holder is over 18 and the details provided, including the payment methods used, are legitimate by using reliable independent source documents, data or information.
There are however several reasons that the electronic checks fail to fully verify the account holder and therefore need the account holder to verify the account details registered.
This is an industry-wide process and is not an uncommon request to be made. We appreciate that it can be an inconvenience, however, the issue of security of customers’ accounts and our business is paramount."
The full article can be found here: https://help.betbright.com/support/solutions/articles/7000017586-what-is-know-your-customer-kyc-
Due to the obligations mentioned above, this is also part of the terms and conditions you agreed to in relation to the service we provide - specifically, points 10.1, 10.2. Upon registration customers have to agree to the terms or an account cannot be created.
The full terms for this specific scenario can be found here: https://help.betbright.com/support/solutions/articles/7000034862-terms-and-conditions
In summary Scott, the requests being made are nothing out of the ordinary but we do appreciate that this can be a frustrating and dull the otherwise enjoyable experience with us.
Our Security department is awaiting your reply to their last email.
Kind regards,
BetBright
Excellent support thank u!
30 July 2018
Unprompted review
Reply from BetBright
Hi Marcela,
Our pleasure! We'll inform Customer Support of your feedback. We wish you the best of luck.
Kind regards,
BetBright
Good bonus offers quick payout
30 July 2018
Unprompted review
Reply from BetBright
Hi Mr. Carr,
As one of the smaller operators, we need to make certain that our customers are kept engaged. One of the ways we do this is to offer great promotions. We are also abundantly aware that winnings need to be processed as quick as possible and therefore process payments on a regular basis.
Kind regards,
BetBright
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