BetUS Casino & Sportsbook Reviews 

3,545
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Betus.com is the number one sports betting site in the nation! My account manager Toby Cruz is not only the best account manager but is considered a genuine great friend along the way! Lots of extra... See more

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Rated 5 out of 5 stars

Bet us Casino is the most satisfying online casino I ever played . The help and customer service is fast and very helpful. Thier amazing they helped me so much step by step and answered every question... See more

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Rated 3 out of 5 stars

​My overall experience with BetUS has been right down the middle. On the positive side, managing my bankroll is easy since they accept crypto—depositing with Litecoin is fast and lets you get straight... See more

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Rated 1 out of 5 stars

Sent me junk mail. I have never had any interaction with this site, I want nothing to do with them, I have no idea how they got my address, and they offer no way to stop the spam.

Company details

  1. Online Casino or Bookmaker
  2. Bookmaker
  3. Casino
  4. Gambling Service
  5. Online Sports Betting Vendor

About BetUS Casino & Sportsbook

Written by the company

Bet-USlogo BetUS is one of the pioneers in the legal online sports betting industry and is licensed in Curacao. We provide a safe and secure place for sports wagering to more than 1 Million Clients. BetUS started in 1994 and has been in operation for more than 30 years. Our Mission is to provide recreational sports bettors with an unparalleled experience in which to indulge their passion for sports and sports wagering.

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3.8

Great

TrustScore 4 out of 5

4k reviews

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3.8

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(3,545)

386 reviews in the last 12 months

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Rated 1 out of 5 stars

Ima alerteveryone to not gamble on they…

Ima alert everyone to not gamble on they site bet.us fraud I un won lots of money but they won’t pay you on time if you tell them you gonna take them to court they block your account if u have funds in there they take money out just for you saying that this site is ran by people not in the USA they are taking people money then blocking them again I warn people do not bet on this site go to Betonline.ag same day pay out no problems and you can call and speak with kind people Betonline.ag is the route trust me and the games are way better I got a law suite in affect now sometimes you gotta show them who not to play wit…..yall should of paid my funds and don’t have me wait 2 months for my 740.00

8 March 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello,

We’re truly sorry to hear about your experience. We understand how upsetting it can be to feel delayed in receiving your funds, and we sincerely apologize for any frustration this has caused. It’s also concerning to hear that you felt your account was blocked and that communication fell short of your expectations. We take feedback like yours seriously and genuinely regret that you felt the service did not meet your needs.

We recommend reaching out to our dedicated customer support team through our website, and they’ll be happy to clarify everything and work with you to ensure you feel fully satisfied.

Thank you for sharing your thoughts—your concerns are heard, and we hope future experiences with us can be smoother.

Rated 2 out of 5 stars

All incentives are deceptive

All incentives are deceptively connected to absurd rollover rules, much higher than any other service.
In addition, casino games are absolutely rigged. Even Solitaire dealt the exact same way 4 out 30 times - started with all four 2s and ended with all four Aces.

10 May 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Hank,

Thank you for taking the time to share your feedback. We understand how disappointing it can be when promotional terms and rollover requirements do not meet your expectations.

Our promotions are intended to provide added value to players, and we always encourage reviewing the terms associated with any offer before participation. That said, we recognize that the overall experience should feel clear, straightforward, and enjoyable, and we appreciate hearing when it does not.

We also appreciate your comments regarding gameplay experience. Player feedback is important to us and is continuously shared with the appropriate teams as we work to improve the overall experience across the platform.

Thank you again for your input and for giving us the opportunity to earn your business. We appreciate your feedback and hope to continue providing an experience you can enjoy moving forward.

Rated 5 out of 5 stars

Definitely Recommend

This hast to be the best i have ever experienced! Very good service and i definitely recommend to other users. Experience is amazing.

10 May 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Samuel,

Wow! Thank you so much for your kind words. We’re thrilled to hear that your experience with us was amazing and that our service stood out for you. Your recommendation means the world to us and truly motivates our team to keep delivering our very best.

We can’t wait to continue serving you in the future!

Rated 1 out of 5 stars

Not honest company

Had an offer through torox deposit $25 and would receive $31 and they denied with the partners that I haven't completed the task even though I did tried to get help from their CS and through email and no response

1 May 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello,

We’re really sorry to hear about your experience and completely understand how frustrating this must be for you. It’s disappointing to know that the offer didn’t go as expected and that your attempts to get help went unanswered. This is not the experience we want for our customers.

We take your feedback very seriously and want to get to the bottom of this. Could you please reach out to us directly through the website with any details you have so we can investigate with our partners and make things right? Your patience and effort in trying to resolve this are greatly appreciated, and we want to ensure your concerns are addressed.

Thank you for letting us know, and we hope to restore your trust.

Rated 5 out of 5 stars

Been great experience

Been great experience

8 May 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Mauricio,

Thank you so much for taking the time to share your experience! We're thrilled to hear that your experience with us has been great. Your feedback truly motivates our team to keep delivering the best service possible.

We look forward to continuing to support you in the future!

Rated 5 out of 5 stars

Love yalls casino and payout is fast

Love yalls casino and payout is fast

9 May 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Jason,

Thank you so much for taking the time to share your positive experience! We love the fact that you enjoy our casino and really appreciate your feedback and are thrilled to hear that you had a great experience with us.

Your support means a lot, and we look forward to continuing to provide you with the best service possible.

Rated 1 out of 5 stars

Offshore crooks at work

Offshore crooks at work! Oh wait let me check with my supervisor. Do not subscribe t this site!

30 April 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Frank,

We're really sorry to hear about your experience and understand why you’re frustrated. We take all feedback seriously and want every customer to feel confident and supported when using our services.

We’d love the chance to look into what happened and see how we can make things right. Please feel free to reach out to our support team directly at so we can review your situation and assist you promptly.

Thank you for bringing this to our attention—we truly value your feedback and hope we can turn this experience around.

Rated 2 out of 5 stars

Do yourself a favor and keep your money

I started playing here 4 years ago and while I liked it at first it was never able to become my favorite because of their payout process. When using crypto, it is advertised that payment are quicker and easier. This is not true. Compared to sites like Bovada and Ignition, betus is in the Stone Age. The bonus rollover is something ive never seen before, playthrough not once but twice. They give you a $25 dollar chip, you have to play through $750, which is typical. Once it's released to your account you then have to play through 30x more. Today a $25 bonus turned into a $2500 playthrough and when I called to see what the heck was going on I found out that $100 was the max cash out. When asked if I could use it as normal cash I was told that I would need to cash it out and then redeposit in order to play for more. This is a direct violation of their own rule of recycling funds. Second reason not to play here is that once they have your phone number they will relentlessly call offering deposit bonus specials. The reps are pushy and offer programs that have tiny print in order to take advantage of. The insurance program was a joke. Supposedly if you deposit and lose enough this program is supposed to give you a big cash back feature, the only catch is you have a very small window of time to request it. They don't mention that, in fact they make it sound like it's an automatic feature. when I asked about it after being frustrated by the slow play, I was told that I missed my chance to request it. normally sites grow and get better with time. Not this one. Maybe the frequent leadership rollover has something to do with it.

5 May 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello!

We have received your comments regarding our crypto payouts, bonus terms, and the frequency of our promotional calls. Detailed feedback like yours is essential for evaluating our current programs and leadership strategies. We will use your insights to review how our insurance features are communicated and to better refine our overall player experience.

Rated 1 out of 5 stars

I’ve been with Betus for over 20 years…

I’ve been with Betus for over 20 years in for the most part, I didn’t have any issues until most recently where I was issued a bonus one a small amount of money in the amount was never credited to my account. I called customer service and they told me to send screenshots of the actual game, which I did multiple times after repeatedly them telling me that they had to review it review it review it I just gave up. It’s not the amount that’s really getting to me. It’s the back-and-forth you have to Go just to get funds that are due to your credit to your account. I’ve been playing with them for over 20 years thousands of dollars if not tens of thousands of dollars I have played with them and it’s always some small amount that they make it so hard for you to get there’s so many other books out there and they don’t cause any trouble that absolutely cater to the player and do the right thing. It’s really really sad. I close my account today. Never going back zero stars.

6 May 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello!

We are truly sorry to hear about the trouble with your bonus and the frustration this caused. It’s disheartening to lose a customer of over 20 years. We recognize the time and effort you spent trying to resolve this and deeply value your long-term patronage. We will be using your feedback to address these internal hurdles. Thank you for your decades of loyalty.

Rated 5 out of 5 stars

I always can ask questions and get spot…

I always can ask questions and get spot on help

24 April 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Laquanna, thank you for your kind words! Our goal is always to make sure every question is answered clearly and quickly, and it’s wonderful to know we’re hitting the mark.

Rated 1 out of 5 stars

The payout process makes it a total scam

I was depositing quite a bit at this casino for a little while. Noticed that when I would request to pay out, it took a ridiculous amount of time to even just get approved. I stopped using the site. Then I got an email one day with a $20 chip. I played the $2000 play through and even got a notification while I was actually playing stating that my playthru has been met. I talked to a live agent asked to see if I was good to request the pay out. The live agent told me that I was good and even gave me a link for a payout request. I made the payout request. Got an email back saying that there was a secondary payout of another $1400. When depositing money, and even then it being hard to get a payout is ridiculous. This was confirmation that it’s definitely a scam. I can’t imagine how many people they rip off this way. Having account managers and and live agent support may make it seem like it’s a legit casino but it’s not. Don’t let them fool you. I spoke to my account manager about the situation and he stated that the live agent I spoke to was from the wrong side of the casino. Smh don’t let them fool you. I do not recommend this casino at all.

2 May 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Gerardo, sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We understand how frustrating delays with payouts and unclear communication can be. Our goal is always to ensure deposits and withdrawals are handled securely and efficiently. We encourage players to reach out to our support team directly so we can clarify account or payout issues as quickly as possible.

Rated 1 out of 5 stars

I dont recommend

I dont recommend. Please be aware that to withdraw your money you will need to have at least $100 as a balance according to Milo the account manager. Another person told me that that is not true, that I can withdraw the money with no limit balance. I don't trust this company anymore. Please be careful anyone. who use this company.
Miguel

3 May 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Miguel,

Thank you for sharing your experience. We're truly sorry to hear about the confusion you’ve encountered. We always aim to provide clear and consistent information to our customers, and we understand how frustrating it can be if there’s any inconsistency.

Please know that this isn't reflective of the values or the service we aim to provide. To resolve any concerns and clarify any misunderstandings, we encourage you to reach out directly via our support team at the website. Our team is more than happy to assist you and ensure everything is handled to your satisfaction.

We sincerely appreciate your feedback as it helps us continuously improve, and we hope to have the opportunity to regain your trust.

Rated 1 out of 5 stars

Lost a long time customer

I’ve spent thousands of dollars with these people, they do pay out, never had an Issue until today. Kentucky derby, a horse gets scratched day of race, same day the wagers were placed. Instead of voiding bets on the scratched horse they keep your money and say they can’t do anything. Call em get nothing but foreigners who don’t give a shit cause it ain’t their money. Lost a long time customer who has “donated” thousands to them over $60. Jose is the reason for this write up. Scam. Don’t deal with these shiesters go elsewhere.

2 May 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Kelli,

Thank you for sharing your experience. We’re truly sorry to hear about the frustration this situation has caused, especially given your long history with us. We completely understand how upsetting it can be when expectations aren’t met, and we genuinely value the trust and support of every customer.

Please know that your feedback is taken seriously, and we’re committed to reviewing our processes to ensure we handle situations like this more effectively in the future. We hope you’ll give us the chance to make things right.

Rated 4 out of 5 stars

Great

Great
Love it

2 May 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Dwayne,

Thank you so much for your kind words! We’re thrilled to hear you’re enjoying it. Your support means the world to us!

Rated 1 out of 5 stars

I won $2,500 and they will not pay it…

I won $2,500 and they will not pay it out because I used a card 6 months ago that I no longer have because my wallet was stolen and on top of that it was 6 months ago and I closed that account so now they're denying the $2, 500 payout that I requested. I would not use them their customer service is terrible and I would stick with other sites that actually do pay like slots.lv or wild casino. My name is Sebastian Thomas and you betus have all my information. I will update this if you pay me what you owe me but until then I'm leaving it up here.

2 May 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Sebastian, we regret to hear about your experience and take all concerns regarding withdrawals very seriously. Please contact our customer service department for further assistance.

Rated 1 out of 5 stars

Last year the winning on slots was…

Last year the winning on slots was decent. This year just constant losses. You rarely hit a bonus. I am done playing here there are better sites out there.

2 May 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Ben, thank you for your feedback. We value your input and regret that our platform did not meet your expectations this time. We are committed to continuous improvement based on the comments we receive from our players.

Rated 1 out of 5 stars

If I could go negative I would the…

If I could go negative I would the worst casino ive ever played at i made 500 dollar deposit won up to 850 went to sleep and my account is locked when support finally lets me in 2 days later there is 24 cents on there they need to be shutdown nothing but thieves

1 May 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Landon, we appreciate you sharing your concerns. We take all feedback very seriously and would like to look into this further. Please reach out to our customer service team so we can provide you with additional assistance.

Rated 1 out of 5 stars

Betus is a joke.Your just a clown in…

Betus is a joke.Your just a clown in thier circus.Jumping thru hoops.They can't get thier customer service on the sane page with eachother, not to mention they screwed me on my bonus.just having one excuse after another.I dont recommend them by any means.I have better luck on jackpot go and lavish luck.Your better off taking your chances there atleast they actually pay out and there's no hidden bullshit

1 May 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello April,

Thanks for sharing your experience. We're really sorry to hear you ran into so many issues with your bonus and customer service—it definitely sounds frustrating. Rest assured, this isn’t the type of service we strive for, and we’re taking your feedback seriously as we work to improve consistency and make things run smoothly.

We truly appreciate you taking the time to be honest, and we hope to provide a better experience in the future.

Rated 1 out of 5 stars

To Many Issues...To Often!

Significant issues across the platform; - Login process. Multiple times login page will repeatedly open and close. Bonus chip values. They say your awarded a $100 chip towards casino play. The actual value deposited $50 to $25. Casino slot play - constant "server connection" issues which costs you all built up coins going towards your Hold and Spin Bonus play. Slots not paying - you see a winning row...no money is deposited. But the most concerning issue is their Sports Book. You win your bet, check your account and you find the bet was registered as a LOSS! In one instance I waited to see if their system would correct the error. 15 minutes went by....no correction...I had to contact player support to ensure I was correctly paid...! Trust is the #1 attribute for any online Betting Site. BetUS fails too often in numerous areas. Strongly recommend you choose another gaming site...

18 April 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello,

Thank you for taking the time to share such detailed feedback. We're really sorry to hear about the difficulties you’ve experienced across the platform—login issues, bonus discrepancies, slot interruptions, and concerns with the sportsbook all sound incredibly frustrating. Rest assured, this is not the type of service we strive to provide, and your comments will be shared with our teams as we work to improve the experience for all players.

We truly appreciate your honesty and your patience, and we hope to address these concerns so that future interactions are smoother and more reliable.

Rated 1 out of 5 stars

Look for other options

Inconsistent, possibly unethical. Definitely not consumer friendly. Terrible choice for wagering and getting payouts. Seem to make up rules as they go now to only benefit them and break from past precedent. You might even get several different answers to the same question. I’d look elsewhere

30 April 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello David,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your frustration with inconsistencies and the concerns you’ve raised regarding our processes. Please rest assured, this is not the standard of service we strive to provide, and your comments will be shared with our teams as we work to improve clarity, fairness, and consistency for all of our players.

We truly appreciate your honesty and hope to address these issues to provide a better experience in the future.

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