BetUS Casino & Sportsbook Reviews 

I've spend thousands in the 1 year + I been playing and only won 1 time in the beginning. Always get screwed on their "bonuses" and games never hit on deposits. Horrible company

Update: I had this account closed. Don't waste your money with these people. I lost many thousand dollars with no chance of a win

Update 2: just so everyone is aware, a lot of the 5 star reviews are employees of theirs. I wish this site would have worked out but literally tens of thousands of dollars lost, no win. Don't get ripped off here.

BetUs has great customer care. But when you buy a package you have to pay a extra charge to your card. And there casino games are not that great. Needs improvement.

My broker Sonia was amazing!! The customer service you call for help are idiots! Rude, lazy and not smart about the system. Online experience was garbage…….. Horribly confusing and not responsive..

Today was the worst customer service experience that I've ever came across. The wait time to get your wins are simply too long it's giving a company that does like to payout but hounds you down to make a deposit. So after waiting over 12 hours to get my wins of $440 they contacted me about some bullshit. The security Jim was the absolute worst!!! He told me that I should "stop gambling because all I do is come on betus to play one game." Long story (short version) he was RUDE and UNPROFESSIONAL. I recorded the whole conversation. I submitted documents and a pic of myself that they requested and you know what?? My money is still sitting on the account!

Hands down the worst slots out there. Any site that gives you that aggressive of deposit match bonuses, does ut because they’ll know you’ll get slaughtered on their games. Border line criminal how bad they are.

Let me start with the customer services, IT SUCKS they are very rude and not helpful.
They only care about you making a deposit! If by some chance you do win the payout is sooooo slow 24-48 hours!!! That’s insanely unfair and frustrating!!!
They want you to go back on the website and spin the money off that you won. I absolutely hate playing here.

These people are deceptive and tell you one thing but does another. Their bonuses hides the real deal beneath a bunch of bull. So when it's time to collect they pull up their sleeves revealing the hidden magic trick of trash and rudeness. They say 40x over but if you complete it oh wait you gotta do it again 40x over! Who does that!? Support needs to be fired, this is the only time I'd say ai would be better but fire the rude ass folks y'all got! I was told that if I took their crypto course I would get 20 bucks no strings attached, no rollover just 20 bucks free, did the course but to complete the course they make you deposit it back into the casino THEN that's when they hit you with the bomb of having to do 40x again but now the 20 is added to the bonus amount! It says its a deposit but the support agent says it not when it clearly states in the deposit section of the my account that it's considered a deposit! So I'll just take the 20 they can keep the rest! And there's no way this casino scored so high! I call cap

A two time 30x rollover req for a bonus is ridiculous to start with. But the second is applied to what you win trying to release the first 30. So I had a 225 bonus, and cleared 30x and did well ending wirh over 1k. But they reward you for that by making that the amount they apply the next 30x to so my new rollover is now around 40k dollars i have to clear before I can withdraw. There's no point in even playing thier bonuses with expectations of withdrawing any monies. Not surprised- but usually trustpilot is good with accuracy of reviews but not this time.

Absolutely terrible. Derek agent number 4465 rude af, all the agents hung up on multiple times literally 3-4 different people today. Closed my account without saying anything. Owed me casino winnings f them

Great I would use again

Good sportbook.
Fair odds.
Best customer support by far.

Saddly, went on a hot streak (12 wins in 15) and they limited my account : cant bet live anymore.

Overall, I would definitely recommend.
Bonus is great. Don't be too gready on amount because rollover is not easy.

I found out today that my account manager was told by his coworkers that other people questioned him on why he would work with me. I quote
“Why would you work with him, he always ask for this and that and he was crazy for working with me” What???? When I first heard that I was surprised I wasn’t mad, it actually hurt.

For context I’ve been with BetUS for the good part of 5 years but went full time to their site almost two years ago. My average losses in the casino are 75k every six months and I play almost every single day. I’ve spun over 25 million dollars + worth of spins and have had my balance over 10k once and probably a handful over a 5k.

Anyways, they have an account manager program that is a dedicated rep for you. This is not anywhere near a “casino host” type position. Casino host type positions doesn’t exist in BetUS.

Dating back to last year I’ve been “removed” (I say fired) by my account manager because I am not depositing the way they need me to. That method is crypto via a generated address done by the account manager. I deposit PayPal but it is converted to crypto. I’ve been told her numerous occasions including the casino manager I can choose whoever I want as an account manager but I always end up getting fired by them because of the crypto deposits. The first time it happened I was blatantly sent an email that was very clear that they cannot work with me because I am not depositing the way he needs me to. I was blown away that employees are allowed to do that. Much more shocked to learn that this is completely acceptable my management and supervisors. Any person who tells you otherwise I could show you a little of emails and chats that prove otherwise.

Just recently I had worked with an account manager who virtually assigned himself as my A.M. I’ll talk to him probably about a week into working with him and told him why I deposit the way I do. A couple days later, no one was listed as my account manager. I immediately emailed the company and asked why he or somebody removed him as my account manager and no one responded for days. I continue to follow up and finally received a response that I could choose who my account manager would be and not anywhere in the email that they explain why that account manager removed me from his client list.

The amount of issues I’ve had over the course of two years cannot be summarized in just a review. The amount of withdrawal issues I’ve had because of rollovers not resetting and them not addressing it in timely manner, negligence on management for making empty promises, being flat out lied on easily over 100 instances, hardly any tranpsrency into casino net losses and spin history, and even being accused of bonus abuse by a supervisor who couldnt even apologize once he knew I wasn’t doing anything wrong.

All that and I still play with them is ludicrous on my part. Guess I just feel like I’m too because none of this makes sense to have this kind of gameplay, but especially to be treated in such a careless manner. However, now I get to deal with the reality that they think I’m a joke and they talk about me in a negative way when I give their employer and support their jobs 150k + a year. I can assure you no one will do anything about. Issue lies with management and the people making the money are nowhere near the operations. I I can only imagine that if the very high ups knew about this stuff, they would be appalled by what has happened.

In the past few months, this helplessness feeling on some of the issues had resulted in me trying to speak with Mwali International Services Authority (who holds the Milvus, Ltd. (BetUS dba) since the really high ups in the BetUS company do not take calls from customers. Those people have yet to return a single email I have sent them contrary to what their site states.

To the BetUS team. Without people like me, their is no BetUS. Keep treating people this way and see how far that gets you in life and in business

THIS COMPANY IS AS FRAUDULENT AS THEY COME!!! They STOLE over $8,000 from me (INCLUDING MY OWN DEPOSIT)... AND GUESS THE REASON THEY GAVE ME!! They said it was because I was too sharp of a sports bettor. ABSOLUTELY CRIMINAL!! The ceo/owner of this business should be investigated and arrested!!! I BEG ANYONE TO NEVER EVER SIGN UP AND MAKE A DEPOSIT on this scummy, criminal, and absolutely atrocious site. I NEED EVERYONE TO STAY AWAY FROM THIS SITE SO THEY GO BANKRUPT AND ARE NEVER ABLE TO STEAL MONEY FROM ANYONE EVERY AGAIN. The police needs to arrest everyone involved in this fraudulent activity.

Do not even think about using this site. They don’t payout. They just I’ll cheat you on all your bets. Run.

I’ve been an active customer with BetUS for some time and have generally appreciated the platform, which is why I’m writing this with the hope things improve.

Recently, the experience hasn’t been as smooth. As someone who deposits regularly—often using crypto—I’ve run into recurring issues with certain crypto chains being unavailable for deposits for extended periods. On top of that, the associated fees can be inconsistent and, at times, higher than expected. It makes funding an account more difficult than it should be.

At the same time, I haven’t seen much in terms of retention offers or free play, even during major events like March Madness. I completely understand that promotions vary, but as a consistent player, it would go a long way to feel a bit more recognized.

Customer support has also become less responsive, and when I do hear back, the replies tend to feel very generic and corporate—without really addressing the specific concerns raised. That’s been one of the more frustrating parts of the experience.

I’m not someone who typically leaves reviews, but I felt it was worth sharing honest feedback. I’d prefer to continue playing here, but I may need to explore other options if the overall experience doesn’t improve.

Hoping this is something management takes into consideration.

Update: BetUs just sent me a free play email on 3/26 for free play on a game for 3/23 and I am obviously unable to use it since it was 3 days after the game happened. BetUS is refusing to grant me the free play in my account to make up for their mistake so I will continue to encourage others to not use BetUS and to find alternative sports books with better customer support.

THESE PEOPLE ARE A BUNCH OF DAMN DIRTBAGS.

I genuinely don’t have anything bad to say. First time i played i lost about $1,000 on the live casino. Loaded up $1,800 a few days later… Turned it to about 20k on live casino. The bad reviews are definitely not accurate! Do not be afraid to play on this website. So far they have paid me $10k. I have another pending $9500 i will keep you guys updated but so far it’s a smooth website and reliable pay out. The pay out did take 24 hrs but that’s completely reasonable and understandable because of the large amounts there paying.
I genuinely don’t see why anyone would give this site a bad review, must be people who lost money or did not read up on the terms of a roll over. If you play and win and read terms and conditions of your deposit you will be just fine ! Real review from a real person. DEFINITELY WILL BE PLAYING WITH THEM OFTEN ! MY NEW FAVORITE SITE ! BETUS GETS A 10/10 👍update i was paid everything.

I love betUs I've been playing since 2022 I have won pretty much every time I log into my account cashing out is super easy and fast I've played on several other platforms and they want you to jump through hoops then never payout

I was given a 100.00 bonus (ive lost wayyy more than that, actually ive never won on this site) anyways given a 100.00 bonus with a 30x play through meaning I had to play through 3000.00 worth of spins and could only cash out 300.00. Once I made through 3000.00 worth of spins and surprisingly won 356.00 i went to cash out. Mind you the system tells you if you completed the play through max..I did that went to cash out and was told to upload my id and debit card(debit card is how I normally make deposits). I did that the rep I was messaging told me it would be 72 hours before I could get the measly 300.00 then he turned around told me wait you have to play through 9,000.00 more in order to cash out... claim I had a sports bonus I used a long time ago that I needed to play through. MIND YOU IK NOTHING ABOUT SPORTS AND I ACTUALLY WAS GIVEN FREE SPORTS CASH THAT I TOLD THEM TO TAKE BACK AND REMOVE FROM MY ACCT, AND THEY DID. The 100.00 bonus rule was to play through 3000.00 and thats it. So I went back to try to play through 9k spins and ofcourse every spin was a loss and the 300.00 evaporated. These sites dont understand without players THEY WILL NOT HAVE A CORRUPT BUSINESS AND THE EMPLOYEES WOULD NOT GET PAYCHECKS. Its a shame bc I never play on these to get rich..only to gain something sometimes and have fun doing it. I WILL NEVER USE BETUS AGAIN. That was pretty low and fraudulent to do that to me, especially when I deposit and have NEVER WITHDREW A DOLLAR.

This place is an absolute scam the customer service is a joke the whole thing is a joke I 183 dollars and they wouldn't let me pay out they gave me the runaround and then they shut off my account so I couldn't get the $83 they're bunch of low life scumbags stay away