Arranged for a home visit. The two advisors, Daniel and Russell, were on time. I live in a 3rd storey flat - no lift and they brought up an extremely heavy sample chair without complaint. They were... See more
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I have placed Order #8116306 on 26 th may 2026 but no response no tracking done the payment also it’s a scam website
Poor service, poor online support. Placed an order over the weekend. Took nearly a working week to contact me to state, “Unfortunately we are unable to fulfill your order. The order has been cancel... See more
So I’ve been dealing with Lee who has delivered both a first class service and product! We needed to source a few bathroom items to match a current suite and Lee went above and beyond to call back... See more
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Company details
About BHL
Written by the company
BHL offers over 130,000 products for home and trade. From trade essentials to home DIY, personal care to seasonal products. Trading online since 1998 and established 1968, BHL are an independent family business you can trust. Shopping with BHL is quick, easy & secure. Order online at bhl.co.uk or call us on 01226 369637.
Contact info
Unit 2D, Shortwood Court, Hoyland, S74 9LH, Barnsley, United Kingdom
- 01226 369637
- sales@bhl.co.uk
- www.bhl.co.uk
3.5
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from BHL
Hello Richard,
Thank you for the amazing 5-star feedback!
Its great to hear that you rate our team so highly and we will pass on your words so that they can get the recognition they deserve.
We hope to see you again soon!
Kind regards, the BHL team.
Nice website.
Purchased Stovax Protector Flue & Chimney Cleaner to prevent any build up of creosote between sweeps. I found the website easy to use and ordering simple. The Stovax was delivered within the estimated delivery time, well packed and undamaged. I can definitely recommend this company based upon my experience.
3 January 2023
Unprompted review
Reply from BHL
Hello Sally!
Thank you for the fantastic 5-star review!
Its great to hear that you've had such a wonderful and memorable experience with our website and team.
It also means a lot to us that you would recommend us so highly and we hope to see you again soon!
Kind regards, the BHL team
TERRIBLE SERVICE!
Following there response, I would like to add the drop off point was totally insecure! No ID required, no order number, in fact I was left to scour through a stack of parcels on my own! I could have taken any of them!!
I ordered a part from this company I was told it would take a few days.
I chased this up and was given a delivery date of 30/1 this was not met.I was then given another date of 2/2 which was also not met.I wasn’t told and had to chase this up on both occasions.
The parcel was finally sent out on 3/2 but I was not informed it was on its way and I was not contacted by the courier.It was only by chasing up yet again I found out it was coming that day.
Unfortunately they use the worst delivery company on the planet UPS who go out of there way not to deliver! They evidently tried to deliver? NOT!(we were in all day) and deposited it at a drop off point which they did not tell me about!!!
Although I appreciate there were supplier problems, I still feel communication should have been better and the parcel should have been delivered to my door.
All This has caused me a great deal of wasted time and inconvenience and is totally unacceptable.
3 February 2023
Unprompted review
Reply from BHL
Hello Paul,
We apologies that there has been such a delay with your order, when we are given a date by our branches they are supposed to deliver on these dates but this appears not to be the case.
Upon you chasing your order our team swiftly organised our branch to dispatched your order via UPS as this would have been the fastest way we could have got your order to you.
We understand there are sometimes problems with couriers not attempting delivery, but we can see that the collection point for the order was very close to your address and we're happy to hear that you now have your order.
We are constantly improving on our services and we will take your words into consideration.
Kind regards, the BHL team.
Awful customer service
Awful customer service. Really rude and unhelpful. Refusal to help or call back.
Still not had an email confirming my order is cancelled despite repeated promises.
They promise to call, email etc and never come through. Needed stuff for a concrete poor and they failed big time.
1 February 2023
Unprompted review
Reply from BHL
Hello Laura,
We're sorry you feel this way about us and our team, we did everything they could as we were chaing up Evri multiple times daily to find the whereabouts of your order and did not give you a call back due to having no new news to report back.
Our apologies that Evri could not get your order to you in the time frame you needed.
We understand that you had cancelled the order over the phone with our team and they did send a confirmation of the cancellation to your email address, but sadly, the email bounced back and this could be the reason you had not received the message.
Kind regards, the BHL team.
Parcel lost
My parcel was lost in the way but I was not notified at all. After more than a week waiting for it, I contacted customer service and they sent me another one but I had to wait another week with no heating. So I was more than 10 days without heating because parcel was lost.
21 January 2023
Unprompted review
Reply from BHL
Hello Bruno,
Thank you for the honest review.
We can see from your order history that you have been waiting a while, we can only apologies on behalf of Evri as they seem to have lost your order. But we're glad our team was able to get another unit out to you and we're happy to hear you now have your order.
Kind regards, the BHL team.
I’ve been using BHL for almost a year…
I’ve been using BHL for almost a year now, brilliant service and quality products. Can’t recommend them enough!
1 February 2023
Unprompted review
Reply from BHL
Hi Olly,
Thank you for the wonderful feedback and the brilliant 5-star review!
It means a lot to our team that you have chosen to return to us so many times and we highly value as a customer of ours.
We hope to see you again soon!
Kind regards, the BHL team
Wall mounted convector heater
The unit has now been fitted and in use for some time and is giving excellent service. BHL have also shown themselves to be an excellent supplier and I would recommend them.
19 December 2022
Unprompted review
Reply from BHL
Hello Mr Heaton,
Thank you for the fantastic 5-star feedback!
Its great to hear that your new unit has been fitted and is working perfectly. Your kind words mean a lot and we will pass them onto the team so they know of the great work they are accomplishing.
We hope to see you again soon!
Kind regards, the BHL team.
I deal with BHL pretty much every…
I deal with BHL pretty much every couple weeks, the constant customer service is one of the best I've had along with competitive prices. One of the better companies out there!
1 January 2023
Unprompted review
Reply from BHL
Hello Holly,
Thank you for the amazing review!
Its great to hear that you've had a regular memorable experience with our team and we thank you for your business.
We will pass your kind words onto the team and they will be happy to hear them.
We look forward to seeing you again soon!
Kind regards, the BHL team.
Fantastic Service
Fantastic service from everyone at BHL! Fast delivery, no issues at all with my order! Would highly recommend and will definitely be using again.
27 January 2023
Unprompted review
Reply from BHL
Hi Ryan,
Thank you for the amazing review!
Its great to hear that you've had such a memorable experience with our team, we're happy that we were able to get your order to you in a timely manner and it means the world to us that you would recommend us!
We hope to see you again soon!
Kind regards, the BHL team
Over 2 weeks delay after promised delivery date
Placed an order for an order for an item with a deliver timescale of 1-5 working days.
The item was required urgently to fix a faulty toilet flush.
After 5 days from receiving an email confirming the order had been processed, I still had not received the item.
Contacted the company to learn that the order wasn't going to arrive for at least another 2 weeks. Apparently this was because the product had arrived damaged from their supplier, and they had to order another one ... except no-one thought about informing me about the delay.
Fortunately they agreed to cancel the order and issue a refund, but now I have to start all over again.
Very disappointing.
30 January 2023
Unprompted review
Reply from BHL
Hello Kam,
We're sorry our team was unable to get the unit out to you in the timeframe you needed and we were only notified of the units damage upon your investigation.
In this instance the event was out of our control as the unit was damaged beyond the repair and we would not have been able to get the unit out to you.
Our team did manage to order another unit but with an extended lead time from the manufacturer, as per the conversation with our team yesterday the order has been fully cancelled and refunded.
Kind regards, the BHL team.
I was charged £5.85 for delivery only…
I was charged £5.85 for delivery only to find it had been outsourced to a company one mile from where I live. I had to return the item myself as it was incomplete, having to return three days later for a replacement. I found the holes on the new parts didn't line up and had to resort to using items from my original parts to complete the repair.
21 January 2023
Unprompted review
Reply from BHL
Hello Terrence,
Thank you for your honest review.
We can see you have ordered a part that we have delivered by one of our sister companies so that we could get your order to you promptly.
We're sorry to here that the unit you ordered was missing parts but we're glad ot hear that the branch was able to help you get the full unit. The Ideal Standard hinges for space toilet seat may have changed designs some years ago and we always recommend that customer check the manufacturers part number of the units they order to make sure that they are the parts they need.
I can see you were charged the minimum order charge for your order and this is applied to all orders below £100.
Kind regards, the BHL team.
i bought a rothenburger sani snake was…
i bought a rothenburger sani snake was a fair price and staff at bhl were very helpful as there was an issue with the courier but all good in the end
21 January 2023
Unprompted review
Reply from BHL
Hi Matthew,
Thank you for the outstanding 5-star review!
We're sorry that there was an initial issue with the courier for your order but Its great to hear that our team was able to get the bottom of the issue and get your Sani Snake to you.
We hope to see you again soon.
Kind regards, the BHL team.
Very good website which was easy to…
Very good website which was easy to order from with the option of speedy delivery which I took advantage of. Good communications from helpful staff.
14 January 2023
Unprompted review
Reply from BHL
Hello Nigel!
Thank you for leaving us a fantastic 5-star review!
Our team strives to hear that our customers have had such a memorable experience with our website and staff.
We hope to see you again soon!
Kind regards, the BHL team.
Cheapest price on the net for what I…
Cheapest price on the net for what I needed, Mira shower tray. Free delivery, fast turnaround. Very happy!
18 January 2023
Unprompted review
Reply from BHL
Hi Peter!
Thank you for the amazing 5-star review!
Its means a lot ot us that you have taken the time to leave us such positive feedback and its great to hear that you managed to get the item you needed at a great price.
We hope to see you again soon!
Kind regards, the BHL team.
Still waiting for delivery
Still waiting for delivery. Phoned number to enquire where my purchase was, only went to a mailbox. I will have to try again on a number I’ve found on Google.
Not good
21 January 2023
Unprompted review
Reply from BHL
Hello Adrian,
Thank you for your honest review.
We can see you have ordered from us almost 2 weeks ago and for this we apologise, we're open Monday-Friday 8am-5pm but if you're unable to call us you can always email or sent a message via our chat on our website.
As for your order, we have expressed this with our team and it will be delivered to yourself tomorrow morning.
If you have any more questions, please feel free to get in contact at sales@bhl.co.uk or 01226 369637.
Kind regards, the BHL team.
I ordered a new room thermostat to…
I ordered a new room thermostat to replace a broken one.My order came through very promptly and at a competitive price
12 January 2023
Unprompted review
Reply from BHL
Hello Susan,
Thank you for the wonderful 5-star review!
Its great to hear that you had such a memorable experience with our team and that we were able to help you find a new thermostat at a great price.
We hope to see you again soon!
Kind regards, the BHL team.
Great service at best price
Good quality Mira shower tray and riser set at fantastic price. Definitely recommended.
2 January 2023
Unprompted review
Reply from BHL
Hello Gurmit,
Thank you for the wonderful 5-star review!
It's great to hear that you've received your shower tray at a great price and it means a lot to our team that you would recommend us!
Thank you for choosing to shop with us and we hope to see you again soon.
Kind regards, the BHL team.
It hasn't arrived yet!
3 January 2023
Unprompted review
Reply from BHL
Hello Hilary,
Sorry to hear you haven't received your order yet.
We always recommend contacting our helpful team regarding all orders as we are always here to help.
We can see you have ordered just before the Christmas holidays and delivery times are delayed slightly due to our teams taking much-needed time off to spend with their families.
But our team has chased your order up and it will be delivered to you on the 5th of January. Please accept our apologies for the delay in your order.
Kind regards, the BHL team.
Prompt delivery and great service *****
We needed a gas fire replacement after seeing the one we wanted from bhl we ordered it and was given an estimated delivery date. The fire arrived before the delivery date which was great for us. A massive thank you for the prompt delivery I can’t thank you and the delivery team enough.
2 November 2022
Unprompted review
Reply from BHL
Hi Michael!
Thank you for the fantastic feedback!
It's great to hear that you received your order ahead of schedule and we will pass your kind words on to our whole team.
We hope to see you again soon.
Kind regards, the BHL team
Best price - fast delivery
Bought a Stelrad Caradon K2 Vita panelled radiator - BHL was the best price by far. Fast delivery - radiator arrived in perfect condition - packed well. The plumbers commented on the good price. Working perfectly in my kitchen….thanks BHL - will be my first port of call in future.
21 November 2022
Unprompted review
Reply from BHL
Hi Pat,
Thank you for your amazing 5-star review!
It's great to hear you were able to get the radiator you need at the right price.
It means a lot to us that you rate our team and services so highly and we hope to see you again soon!
Kind regards, the BHL team.
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