Arranged for a home visit. The two advisors, Daniel and Russell, were on time. I live in a 3rd storey flat - no lift and they brought up an extremely heavy sample chair without complaint. They were... See more
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I have placed Order #8116306 on 26 th may 2026 but no response no tracking done the payment also it’s a scam website
Poor service, poor online support. Placed an order over the weekend. Took nearly a working week to contact me to state, “Unfortunately we are unable to fulfill your order. The order has been cancel... See more
So I’ve been dealing with Lee who has delivered both a first class service and product! We needed to source a few bathroom items to match a current suite and Lee went above and beyond to call back... See more
Company replied
Company details
About BHL
Written by the company
BHL offers over 130,000 products for home and trade. From trade essentials to home DIY, personal care to seasonal products. Trading online since 1998 and established 1968, BHL are an independent family business you can trust. Shopping with BHL is quick, easy & secure. Order online at bhl.co.uk or call us on 01226 369637.
Contact info
Unit 2D, Shortwood Court, Hoyland, S74 9LH, Barnsley, United Kingdom
- 01226 369637
- sales@bhl.co.uk
- www.bhl.co.uk
3.5
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Hive smart radiator valve
Hive smart radiator valve.
Said they price match, they wouldn't match screwfix. (screwfix were out of stock) but so we're they.
Slow/Late delivery blamed on couriers not picking up yet sent the day I complained it hadn't turned up via dpd.
Dpd says I signed for the package worth nearly £200, I didn't, they left in full view on doorstep, didnt try neighbours and it was raining like crazy.
No communication BHL
Buy direct from hive, cheap and great support.
9 December 2022
Unprompted review
Reply from BHL
Hello Keith,
Thank you for your honest review.
We're sorry to hear about the experience that you have had and that the delivery service of DPD did not meet your expectations.
We strive to please all of our customers, but sadly, we could not price-match the Hive product you bought due to the rising cost of materials, which has had an impact on our price-match services.
Due to the recent Royal Mail strikes and the busy Christmas period, we are experiencing delays with all of our parcels.
With the Hive product you've ordered, we do state it can take up to 5 working days to be delivered and we can see that you placed your order on the 9th and it was delivered on the 19th (6 working days).
We can see from numerous emails and live chat records, that we have been in communication with you concerning the delivery of your order and updating you along the way.
We apologise that your was not up to your standards and that the order was not delivered in the time schedule you needed, but we are happy you now have your order.
Kind regards, the BHL team.
The zone valve arrived promptly and works...
The zone valve arrived promptly, was easy to fit and had worked well ever since (over 11 months ago now, sorry for the delayed review).
25 January 2022
Unprompted review
Reply from BHL
Hi Chris,
Thank you for the fantastic feedback!
It means a lot to us that you have left us a review even after a long time has passed since you bought from us.
It's great to hear that the item you ordered arrived on time and it was a simple fit.
We hope to see you again soon!
Kind regards, the BHL team.
Ordered 3 x Danfoss stats on the 2 nd…
Ordered 3 x Danfoss stats on the 2 nd of December, still not received them, tried to contact this company but can't even reach them on the phone. Poor service.
13 December 2022
Unprompted review
Reply from BHL
Hello Ian,
Sorry to hear that you've not received your order yet, I have passed your details onto our team to investigate and get your order to you ASAP.
Our team is extremely busy this time of year and all the lines may have been busy, but our office hours are 8am-5pm Monday to Friday if you wish to call us regarding your order.
Kind regards, the BHL team.
5 star service
Extremely helpful staff, easy to order from and excellent courier service. The new coals have brightened up the gas fire.
13 December 2022
Unprompted review
Reply from BHL
Hi Paul,
Thank you for the amazing 5-star review!
It's great to hear that you've had such a memorable experience with us and it's fantastic to hear your new coals are brightening up your fireplace.
We hope to see you again soon!
Kind regards, the BHL team.
Thought I ordered 2 tubs for that price…
Thought I ordered 2 tubs for that price only 1 very expensive
9 December 2022
Unprompted review
Reply from BHL
Hi Darren,
We're sorry you feel the product you bought was too expensive. As per the website page, it only describes one unit at the price you purchased it at. Our team prides itself on offering the best prices around, if you ever find an item cheaper elsewhere, please feel free to contact our team and we may be able to match or beat the price you have found.
Kind regards, the BHL team.
Easy purchase
From receiving a promotional email, it was easy to place an order on the web site and delivery was similarly quick and easy.
1 December 2022
Unprompted review
Reply from BHL
Hello Kieth!
Thank you for this amazing 5-star review!
It's great to hear that you were able to get a brand new Grenadier Firelighter on the Black Friday deal, I hope it serves you well through the winter months.
We hope to see you again soon!
Kind regards, the BHL team.
Well packaged and delivered on time
25 November 2022
Unprompted review
Reply from BHL
Hi Susan,
Thank you for the excellent 5-star review!
It's great to hear your positive feedback and that you've received your Grenadier Electric Firelighter safe and well.
We hope to see you again soon!
Kind regards, the BHL team.
BHL's negative Customer Service
Myson Kick space 500 Duo Eco Heater:
23rd August 2021. Heater ordered from BHL (Bumford Heating Ltd)
3rd September 2021 Heater delivered
2nd May 2022 Heater installed in delayed new fitted kitchen
4th October 2022 Email to Myson, following Central Heating start up, Heater not functioning.
8th October 2022 Email from Myson, confirming that the internal thermostat within the base unit has failed and that the unit should be replaced via the original point of purchase as the unit was still within the 2 year warranty period.
10th October 2022 Email to BHL requesting a replacement heater as it was still within the 2 year warranty period.
10th October 2022 Various Emails from BHL. Suggesting that as the unit was over 1 year old and outside their warranty period, that the warranty lies with the manufacturers and that I should contact them. As per BHL's terms and conditions.
18th October 2022 Contacted citizens advice ref the situation as to my rights.
25th October 2022 Their response and I quote “To confirm, the statutory rights we have advised under the consumer rights act are to be argued against the retailer you purchased the item from. These rights cannot be restricted in terms and conditions.”
25th October 2022 Letter sent recorded mail to BHL quoting the Sale of Goods Act 1979 and I quote “Under the Sale of Goods Act 1979 (as amended) goods you supply must be of satisfactory quality. As there was a problem with the goods when I bought them, I request that you provide me with a replacement.”
31st October 2022 Email from BHL stating letter received and I quote “the letter you have sent us is on the Managing Directors desk at the moment. He is currently on holiday and will be back this week, we will be in contact soon.”
9th November 2022 Email from BHL suggesting I take the heater unit to a third party and they will ‘resolve’ it for you. I quote “We have spoken to Wolseley and although this is outside of theirs and our 1 year guarantee, they will resolve it for you. Take the faulty unit into their Hereford branch (3 Harrow Road, Hereford, HR4 0EH), our contact there is Len. Depending on how you want to proceed, they will either process a refund or arrange replacement.”
14th November 2022 Email to BHL. Reminding them of their obligation under the sale of goods act1979 (as amended) and suggesting to them that if they arrange for a fitter to come to my property and remove this unit (I’m not a kitchen fitter) and then when a replacement unit is available, this fitter comes back and refits the unit (I’m not a kitchen fitter) this might rectify the situation.
No response.
21st November 2022 Spoke to this 3rd party organisation and they have confirmed no arrangement had been made……
22nd November 2022 Emailed BHL advising them of the response from this 3rd party company.
I then advised them that they have 1 week to either provide me with a replacement or a refund.
Failing this, I would submit a review on Trustpilot and contact the ombudsman.
28th November 2022 No further response from BHL.
10 October 2022
Unprompted review
Reply from BHL
Hello Ronald,
The product you bought from us had a 1-year warranty with us as a registered seller and 2 years from purchase with the manufacturer (Myson).
You purchased the item on 23/08/21 and you made us aware of the fault of the item on 10/10/22, making this over the 1-year warranty with us as the seller.
As a gesture of goodwill on our behalf, we extended the warranty of the product with us and allowed you the option to take the faulty unit back to our supplier for a new unit. We are an e-commerce business based in South Yorkshire and would not be able to organise a fitter/installer to remove the faulty unit, this responsibility would lie with the customer to arrange.
Our apologies that we could not accommodate your needs, but our team went to great lengths to resolve the situation, including extending the warranty of the product and offering a replacement unit to be exchanged when the faulty unit was returned.
The proposal for you to return the faulty unit is still available, please contact our team if you still wish to take the faulty unit to the branch that our team had previously detailed in our email.
Kind regards, the BHL team.
Quick and friendly service
Quick response, phone call to see if we would be at home for delivery, and when asked to drop off at a neighbour did so exactly as requested. Great friendly and efficient service.
16 November 2022
Unprompted review
Reply from BHL
Hello!
Thank you for this amazing 5-star review!
It's fantastic to hear that our team was able to respond to you in a timely manner and accommodate you for delivery.
We hope to see you again soon!
Kind regards, the BHL team.
Great price and excellent service
10 November 2022
Unprompted review
Reply from BHL
Hello!
Thank you for this generous 5-star review!
It's amazing to hear that you've had such a memorable experience with our team and that you managed to get what you needed at a great price.
We hope to see you again soon!
Kind regards, the BHL team.
Delivery cost not reflective of delivery speed
The product was okay but I paid over £6 for standard order delivery and the order did not arrive for 2 weeks!
I received an email fairly quickly after ordering to say my order had been dispatched but my order still hadn't arrived after about 10 days so I contacted a friendly gentleman called Jerome on the online support to find out where the order was.
Jerome assured me that if a product has been dispatched it does not mean it is on its way for delivery and he informed me that my parcel would arrive on Wednesday.
The order hadn't arrived on the Wednesday so I emailed to ask where my order was and if I would get a refund for delivery cost as paying £6 delivery for an order which doesn't come for 2 weeks doesn't feel like value for money! I was told the parcel would be with me soon and it then suddenly turned up the next day.
Those on the online support and staff via email were helpful but you are unable to track your order (BHL have to speak directly with the driver to find out where your order is) which in my opinion doesn't make the delivery cost acceptable, especially when many other sites charge less and enable you to track your order.
27 October 2022
Unprompted review
Reply from BHL
Hello Mark,
Thank you for your honest review. We apologise for the delay in your order, initially, your order was going to be delivered by a local courier. But, sadly, your order went missing and our team we're only made aware of this when you contacted us. At the time of Jerome's response, it was scheduled for delivery shortly after your order was placed. As soon as we were made aware of the error with your order, we organised with our team to UPS the items to you.
We're happy you now have your order and we apologise for the extended delay. We will take this review into consideration and will improve our systems so this can be prevented in the future.
We hope this doesn't shame your opinion of our company and we hope we can make things right in the future.
Kind regards, the BHL team.
First class delivery
First class delivery. Everything well wrapped and protected. Would certainly consider them for any future purchases as prices were excellent
14 October 2022
Unprompted review
Reply from BHL
Hello Gavin,
Thank you for the fantastic 5-star review!
It's great to hear that your order arrived safe and well, it means a lot to us that you would consider us for future purchases.
We look forward to seeing you again in the future.
Kind regards, the BHL team.
What you pay for might not be in the box
Ordered a new heating controller. I have received the box of the item I have ordered but in it was a (lower cost) controller from the same manufacturer.
Not sure how this would happen "accidentally"...
The heating engineer I called out to fit it laughed and charged me the call out fee.
Called BHL to be offered no suitable option.
I'll return the item today and take my business elsewhere.
17 October 2022
Unprompted review
Reply from BHL
Hello Cristian,
We're sorry this has happened to you and we have looked into your order more in-depth and we have spoken to Secure directly which detailed that this happens from time to time. Nevertheless, it shouldn't have happened.
Our team did everything they could to resolve the issue by offering you a prepaid label to return the item and offering another unit to be sent out as soon as possible. Which we understand you chose to return the item rather than get a replacement.
We understand it was delivered when you needed it most and we couldn't get another unit out to you in the time frame you required, but this is the best our team could offer.
We appreciate the feedback and we will learn from this experience.
Kind regards, the BHL team.
My Fast Response Time.
My online order to BHL was received by them and processed on the 11th October and dispatched with an estimated delivery between the 12th to 17th October; in the event it was actually received at 10:50 hrs on the 13th, a pretty good response time, aided by the efficiency of Evri the courier. My thanks also to Lee Cooper for his assistance and keeping me informed.
11 October 2022
Unprompted review
Reply from BHL
Hello Malcolm!
Thank you for the amazing 5-star review!
We're very happy to hear that our team was able to get your order to you in a very fast and efficient manner, and thank you for your kindhearted words about Lee. He is immensely happy to hear you've mentioned him in this review.
We hope to see you again soon!
Kind regards, the BHL team.
Bought a water feature but received no…
Bought a water feature but received no confirmation e mail, so went on chat on their website, and the person I spoke to sent me a confirmation e mail straight away. I received the item within the expected time frame, delivered in perfect condition (although won't be using item till next spring) and all is well. Excellent experience and I would recommend them to anyone.
26 August 2022
Unprompted review
Reply from BHL
Hello Jackei,
Thank you for the amazing feedback!
It's great to hear that you've had a memorable experience with us and that your order has arrived safe and well.
We'd love to see the feature when you install it in Spring! If you get a chance, send our team a picture through our social media!
We hope to see you again soon!
Kind regards, the BHL team.
Poor service
Poor service, courier did not inform me in advance of the delivery, therefore missed them twice. Eventually got the goods but damaged, informed customer services twice about this but still hasn’t been resolved.
I feel that I’ve ripped off
3 October 2022
Unprompted review
Reply from BHL
Hello Andy,
Sorry to hear that you've not had your replacement order and my deepest apologies for the inconvenience this had caused you.
Our team is currently chasing your order to see what has gone wrong and how this can be resolved.
We will be in contact very soon with a resolution.
Kind regards, the BHL team.
Danny Smith was very helpful and…
Danny Smith was very helpful and obtained the parts for my Trianco boiler. Service was excellent. Only problem was 5 days in transit with Evri.....
7 October 2022
Unprompted review
Reply from BHL
Hello Alan!
Thank you for the amazing 5-star review!
It's great to hear that your order arrived safely, even though it was sightly delayed by Evri.
We will pass your kind words on to Danny and our management so that he can get the recognition he deserves for helping you.
We hope to see you again soon!
Kind regards, the BHL team.
Service was good until I message the…
Service was good until I message the company with a problem with the delivery and have yet, still not had a reply.
4 September 2022
Unprompted review
Reply from BHL
Hello Shani,
Sorry to hear about that you've had a problem with the delivery of your order. Sadly, we cannot find any email from you regarding this.
If you are still experiencing issues with your order, please feel free to contact our team.
Kind regards, the BHL team.
Hozelock pipe with cart.
I bought a Hozelock pipe with cart. They were the cheapest online & in stores. I was extremely happy with BHL service & delivery. I would highly recommend this company.
13 August 2022
Unprompted review
Reply from BHL
Hi Meena!
Thank you for the amazing 5-star review!
Our team strives to hear that you were able to get the best price for your Hozelock cart, we hope you've not been affected by the hosepipe ban and its able to get plenty of use.
We hope to see you again soon!
Kind regards, the BHL team.
All good
All good , quick delivery , the website was essy to use & great price , great seller
22 August 2022
Unprompted review
Reply from BHL
Hi David!
We would like to thank you for leaving us this amazing 5-star review!
Our team is happy to hear that you have had a memorable experience with us and we hope to see you again soon.
Kind regards, the BHL team.
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