I have been a customer for some years now, and I really appreciate the ease of claiming online as well as the fast payment turnaround. Due to an unexpected health issue, I have had some prescrip... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a rejected payment and was going back and forth with both companies. Pal was incredibly helpful, patient, and professional. She took the time to listen to my concerns, explain ev... See more
Company replied
You can find telephone contact details easily and it makes such a difference to be able to talk to a real person who listens and responds so clearly to questions. I have been insured with this compan... See more
Company replied
Very easy systems to use online - a quick table to see where any claim is up to and when submitting claims a rolling total is very visible. Post claim submission is also very good, keeping me updated... See more
Company replied
Company details
- #12 of 28 best companies in Health insurance agency
- #5 of 35 best companies in Mental Health Services
Written by the company
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Written by the company
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Contact info
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, United Kingdom
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4.8
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BHSF
Hi Linda,
Thank you for your amazing 5* review.
We're so glad to hear you're happy with your experience with us. We hope to be of service again in the future.
BHSF
Reply from BHSF
Hi James,
Thank you for your wonderful 5* review.
It's great to hear you're happy with the efficiency of our service. We hope we can be of assistance in the future.
BHSF
Easy to make claims on line and payment…
Easy to make claims on line and payment comes through very swiftly.
27 August 2026
Reply from BHSF
Hi Michele,
Thank you for your fantastic 5* review.
We're so glad to hear you're happy with the ease and speed of our service. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Fast and efficient ++++
27 August 2026
Reply from BHSF
Hi Barry,
Thank you for your fantastic 5* review.
It's great to hear you're happy with the speed and efficiency of our service. We hope to be of service again soon.
BHSF
Easy online application form
Easy online application for refund on treatment costs. Prompt repayment to my bank.
Reason I gave 4 not 5 was you requested consultants referral letter
I didn't know where to add this as form asked for £ amount to be included and there wasn't a charge for the letter. I added £1 and explained in additional info.
27 August 2026
Reply from BHSF
Hi Lynda,
Thank you for you excellent 4* review.
We're glad to hear you've found it so simple to submit your claims.
Each claim submission is assessed individually on it’s own merit, so each submission should have all the required evidence/ documentation provided (regardless of if this has been previously provided). So, if our Claims Services Team (CST) have declined a claim due to missing documentation, this should be re-submitted alongside the other documentation for assessment.
If you ever have any questions, or need any guidance, please don't hesitate to get in touch with our Helpdesk team.
BHSF
I found the website really easy to use…
I found the website really easy to use and to submit a claim
27 August 2026
Reply from BHSF
Hi Andy,
Thank you for your fantastic 5* review.
We're glad to hear you've found the Online Portal easily accessible and user friendly. We look forward to receiving your next claims.
BHSF
Chiropody and Chiropractic therapies
I talked to Alan Alder to determine the difference between Chiropody and Chiropractic. He was very friendly, helpful and knowledgeable. Thank you.
1 September 2026
Unprompted review
Reply from BHSF
Hi Ron,
Thank you for your excellent 5* rating, and review.
It's great to hear our Helpdesk team were able to assist with your query. We'll be sure to pass along your kind words to Alan and his manager. We hope we can be of assistance again in the future.
BHSF
Reply from BHSF
Hi Customer,
Thank you for your fantastic 5* review,
We're so glad to hear you're happy with the service we provide. If you ever need any assistance, or have any questions, please don't hesitate to get in touch.
BHSF
easy to process claims
easy to process claims, and you always get to speak to someone quickly if you need to call with a problem
27 August 2026
Reply from BHSF
Hi Sam,
Thank you for your excellent 5* review.
It's great to hear you're happy with your overall experience with us here at BHSF. We hope we can be of assistance again in the future.
BHSF
Excellent service and so prompt
Excellent service and so prompt. We have.never had any problems
Customer service is spotbon
27 August 2026
Reply from BHSF
Hi Sandra,
Thank you for your amazing review and 5* rating.
We're so glad to hear you're happy with the service we provide. If you have any questions about your policy, or need any assistance, please don't hesitate to get in touch.
BHSF
Reply from BHSF
Hi Ray,
Thank you for your excellent 5* review.
It's great to hear you're happy with the speed of our claims processing. We look forward to receiving your next claim.
BHSF
Very effective & quick to receive the…
Very effective & quick to receive the claimHappy to continue with them.
27 August 2026
Reply from BHSF
Hi David,
Thank you for your fantastic review and 5* rating.
It's great to hear you're happy with your overall experience with us. We hope to be of service again in the future.
BHSF
Reply from BHSF
Hi Customer,
Thank you for your wonderful 5* review.
We're so glad to hear you're happy with the speed and efficiency of our service. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Excellent affordable service
Excellent affordable service, claims made easy on line ,payments promptly received, large selection of benefits covered.
27 August 2026
Reply from BHSF
Hi Jane,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with overall service we provide. We look forward to being of assistance in the future.
BHSF
Very explanatory and really prompt on…
Very explanatory and really prompt on replies and payments
27 August 2026
Reply from BHSF
Hi Russell,
Thank you for your fantastic 5* review.
It's great to hear you're happy with the overall service we provide. We hope we can be of assistance in the future.
BHSF
Easy to use the service
27 August 2026
Reply from BHSF
Hi Lisa,
Thank you for your excellent 5* review.
We're glad to hear you've found it easy to submit your claims. If you ever need any assistance, or have any questions about your policy, please don't hesitate to get in touch.
BHSF
Straightforward to make claims
27 August 2026
Reply from BHSF
Hi Charlotte,
Thank you for your lovely 5* review.
It's great to hear you've found it easy to submit your claims. We hope to be of service again soon.
BHSF
Reply from BHSF
Hi P Hampton,
Thank you for your excellent 5* review.
We're happy to hear you've found it easy to submit your claims online. We look forward to receiving your next claim.
BHSF
Excellent service
The system is easy to use. A few ticks a short explanation, attached receipt... A few days and all sorted.
Now that's so unlike many other companies I have had dealings with in the past. Great service. Thank you
Robert
27 August 2026
Reply from BHSF
Hi Robert,
Thank you for your fantastic 5* review.
It's great to hear you've found the claims process both quick and easy. If you ever have any questions about a potential claim, or need any guidance, please don't hesitate to get in touch.
BHSF
Been with BHSF for a very long time &…
Been with BHSF for a very long time & have always Excellent service . Pay very quickly and very efficient .
27 August 2026
Reply from BHSF
Hi J Brown,
Thank you for your lovely review and 5* rating.
We're so glad to hear you're happy with your experience with BHSF over the years. We hope to be of service for many years to come.
BHSF
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