I have been a customer for some years now, and I really appreciate the ease of claiming online as well as the fast payment turnaround. Due to an unexpected health issue, I have had some prescrip... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a rejected payment and was going back and forth with both companies. Pal was incredibly helpful, patient, and professional. She took the time to listen to my concerns, explain ev... See more
Company replied
You can find telephone contact details easily and it makes such a difference to be able to talk to a real person who listens and responds so clearly to questions. I have been insured with this compan... See more
Company replied
Very easy systems to use online - a quick table to see where any claim is up to and when submitting claims a rolling total is very visible. Post claim submission is also very good, keeping me updated... See more
Company replied
Company details
- #12 of 28 best companies in Health insurance agency
- #5 of 35 best companies in Mental Health Services
Written by the company
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Written by the company
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Contact info
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, United Kingdom
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4.8
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend
I have been a member of BHSF for many years. The allowances are a decent amount and making a claim is so easy with money is back in your account in a matter of days. Certainly a company I would highly recommend:)
27 August 2026
Reply from BHSF
Hi Nicola,
Thank you for your fantastic 5* review.
It's great to hear your Health Cash Plan has been helpful in managing your everyday health costs. We hope to be of service for many years to come.
BHSF
Prompt service
I submit my claim forms and I am reimbursed for half payment within a week. I have also been paid for hospital stays too. So im very pleased
Mrs Rosetta Morris
27 August 2026
Reply from BHSF
Hi Rosetta,
Thank you for your wonderful 5* rating and review.
We're so glad to hear you're happy with your experience with us. We hope we can be of assistance again in the future.
BHSF
Very quick within days money was in my…
Very quick within days money was in my bank account
27 August 2026
Reply from BHSF
Hi Pamela,
Thank you for your excellent 5* review.
It's great to hear you're happy with the speed of our service. We hope we can be of service again in the future.
BHSF
Always excellent and super efficient!
27 August 2026
Reply from BHSF
Hi Christine,
Thank you for your amazing 5* review.
We're so glad to hear you're happy with your experience with us. If you ever have any questions about your policy, or need any assistance, please don't hesitate to get in touch.
BHSF
I received my claim payment promptly.
27 August 2026
Reply from BHSF
Hi Customer,
Thank you for your fantastic 5* review.
It's great to hear you're happy with the speed of our service. We look forward to receiving your next claim.
BHSF
Very efficient claims service
27 August 2026
Reply from BHSF
Hi Anne,
Thank you for your excellent review and 5* rating.
We're glad to hear you're happy with the overall efficiency of our service. We hope we can be of assistance in the future.
BHSF
Simple and easy
Just few clicks! Smooth, easy & transparent.
Will definitely recommend
27 August 2026
Reply from BHSF
Hi Customer,
Thank you for your wonderful 5* review.
It's great to hear you've found the claims process simple and easy to understand. We hope we can be of service again in the future.
BHSF
Reply from BHSF
Hi David,
Thank you for your excellent 5* review,
We're so glad to hear you've found the Online Portal so easy to use. We look forward to receiving your next claims.
BHSF
Always very helpful and professional
Always very helpful and professional
Claims are dealt with quickly and again helpful with any questions
27 August 2026
Reply from BHSF
Hi Chris,
Thank you for your fantastic 5* review.
It's great to hear you're happy with the service we provide. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Excellent service
Have been a client for many years and they have always been helpful when I have needed to converse with someone. Easy to make a claim online for any treatment received and payment is received within a few working days.
27 August 2026
Reply from BHSF
Hi Christine,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with your overall experience with us. We hope to be of service again in the future.
BHSF
I have been with BHSF for many years…
I have been with BHSF for many years and find them very professional, efficient and helpful. Claims are processed very quickly and any enquiries I have made are also answered swiftly, providing all the information I need.
27 August 2026
Unprompted review
Reply from BHSF
Hi Angela,
Thank you for taking the time to leave us such a lovely review. We'll always be here to help if needed, and hope to be of such service for many years to come.
BHSF
Reply from BHSF
Hi Charmaine,
Thank you for your excellent review and 5* rating.
It's great to hear you're happy with your recent experience with us. If you ever have any questions about your policy, or need any guidance, please don't hesitate to get in touch.
BHSF
Speedy service
Have a plan via my company and submitted a claim yesturday and had a response today to say it will be approved and money in my account within a couple of days. I was very impressed with the speed of this process and how easy it is to submit claims. Thank you
24 August 2026
Unprompted review
Reply from BHSF
Hi Josephine,
Thank you for your wonderful 5* review,
We're so glad to hear you're happy with the speed of our service. We hope we can be of assistance again in the future.
BHSF
Very efficient and quick in responding…
Very efficient and quick in responding and paying claims. Great Service!
25 February 2026
Unprompted review
Reply from BHSF
Hi Stuart,
Thank you for your excellent 5* rating and review.
We're so glad to hear you're happy with the speed and efficiency of our service. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Great and easy process whilst being…
Great and easy process whilst being guided by the lady I spoke with. Thank you.
21 August 2026
Unprompted review
Reply from BHSF
Hi Trevor,
Thank your fantastic 5* review.
It's great to hear our Helpdesk team were able to assist with your query. We hope to be of service again in the future.
BHSF
the person I spoke to was awesome reacted like a super hero
the person I spoke to was awesome and reacted like a super hero getting me back into BHSF
20 August 2026
Unprompted review
Reply from BHSF
Hi Neil,
Thank you very much for your amazing 5* review and very kind words. We hope to be of such service again in future.
BHSF
Rohima from the Helpdesk was great
Rohima from the Helpdesk was great. Friendly and clear help getting the issue I had resolved. Pleasure to talk to. Professional, friendly and patient. Many thanks!
20 August 2026
Unprompted review
Reply from BHSF
Hi Anonymous,
We'd very much like to thank you for taking the time to leave such a lovely review, and we'll be sure to pass your feedback on to the staff member directly.
We obviously hope that no issues will occur again in future, but if you ever need anything, please do not hesitate to get in touch and we'll do all we can to assist.
BHSF
Neil and his Customer Service Team have…
Neil and his Customer Service Team have been superb dealing with the bereavement of my Late Mum. Thank you all for your compassion and condolences.
19 August 2026
Unprompted review
Reply from BHSF
Hi Customer,
Thank you for your amazing review and 5* rating.
We're so glad to hear our Helpdesk team were able to help you at this difficult time. We'll be sure to pass along your kind words to Neil and his manager. If you need anything else, please don't hesitate to get in touch.
BHSF
Reply from BHSF
Hi Wayne,
Thank you for your excellent 5* review.
It's great to hear you're happy with the service we provide. We hope we can be of assistance in the future.
BHSF
Always helpful.
Always helpful.
My late husband and I have been with them for probably 40 yrs now having been recommended by a friend whilst living in the North.
Mrs Paul.
27 July 2026
Reply from BHSF
Hi Mrs Paul,
We'd like to thank you for taking the time to leave us such a lovely 5* review, and we're truly sorry to hear of your loss.
We hope to be of service for many years to come, but if there's ever anything we can to do help, please get in touch with us and we'll see what we can do.
BHSF
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