Big Apple Buddy Reviews 

693
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery times and the seamless package tracking process provided for international shipments from the United States. People frequently note that items arrive well-packaged, exactly as requested, and in pristine condition across various global destinations. Buyers often emphasize that the concierge service makes purchasing hard-to-find goods abroad remarkably smooth and professional. Some reviewers were not happy with unexpected duty taxes and wanted clearer transparency regarding extra fees before purchasing items. A few customers also mentioned that handling returns or dealing with product quality issues during international shipping could occasionally be challenging.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the fast, reliable, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that international... See more

Product

Reviewers mention positive satisfaction with the product and overall ordering experience. Consumers... See more

Order

Users describe positive interactions with order, highlighting fast international shipping and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a galaxy XR headset from Big Apple Daddy last week. Ordered on the Thursday, imported over the weekend and delivered on the Monday. Fantastic service and they kept me informed off exactly where... See more

Rated 4 out of 5 stars

I made a purchase there on behalf of a German public institution. That meant we had to meet a lot of requirements and follow specific guidelines. Making initial contact (in order to comply with thes... See more

Rated 5 out of 5 stars

Excellent experience. I ordered a Coach Erin Shoulder Bag through Big Apple Buddy. Everything went very smoothly. They were very responsive to my request because the bag was not available on their... See more

Rated 5 out of 5 stars

Great shopping and delivery to Ireland. Thanks to Phillis and her team my purchases arrived today well packaged and very quickly. Sale price reduction covered the cost of shipping and taxes into Irela... See more


4.5

Excellent

TrustScore 4.5 out of 5

693 reviews

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No recent history of asking for reviews

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4.5

All reviews

(693)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience, my order arrived in perfect shape in Portugal and in time as expected.
Excellent communication, I definitely recommend this service to buy products in USA.

23 August 2022
Unprompted review
Rated 5 out of 5 stars

Ordered a HyperX Cloud Flight S…

Ordered a HyperX Cloud Flight S headset, it came in great condition and with a sweet little handwritten letter from the BAB team.
The delivery was delayed by 5 days but that was on FedEx's side not the BAB teams fault so overall I can't complain.

17 July 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! This is the second time I have used Big Apple Buddy and as before service was quick and straight forward, couldn't be happier. Thank you Phillis you're a star

20 June 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic buying experience

I recently purchased a laptop from Big Apple Buddy. I was kind of sketched out by the name originally, but I read some reviews and most were highly positive.

My experience is in line with that; Phillis provided fantastic customer service despite what can only be described as incessant nagging on my part about the risks of mis delivery.

Furthermore, once they received the package they were super quick to send it off, and it was packed well enough that I wouldn't be concerned about goods breaking.

I certainly wouldn't hesitate before purchasing from Big Apple Buddy again.

I think the only constructive comment I can offer is probably that it would be really cool if you could see some form of tracking for the journey of your purchase from the store to Big Apple Buddy. But, the provided estimates were accurate enough that I think this is certainly a nitpick, and what's provided is good enough.

16 June 2022
Unprompted review
Rated 5 out of 5 stars

Big Apple Buddy is a great service

Big Apple Buddy is a great service. I needed a fairly niche device that was completely sold out in Australia, and while Amazon was giving me the runaround on ordering it, these guys sourced it and had it at my door in about 10 days. Communication was helpful and friendly.

14 June 2022
Unprompted review
Rated 5 out of 5 stars

Amazing customer service with quick international shipping.

I ordered the Nanit baby monitor from Big Apple Buddy and I had a FANTASTIC experience. It was being shipped to France and Big Apple Buddy gave me a very accurate tax and duties quote and shipped it straight it. I was amazed that it arrived within a few days of ordering! Such good customer service! I will definitely be ordering again.

22 May 2022
Unprompted review

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