Big Green Egg UK Reviews 

I purchased two Paella pans. Whilst the quality is very good, the pan is simply not as shown in the photos on the website. The handles are much larger than shown and are trapezoidal rather than semi-circular , increasing the max diameter by at least 1 cm. This makes it effectively unusable on the egg for which it was supposedly designed as it is not possible to close the lid unless perfectly positioned which is not easy at 250c !

Returning the pan was a struggle as BGE initially would not accept there was problem. NB despite assurances the photos would be removed, the website still shows the old style, smaller handled version.

When I called BGE to explain the problem the attitude was simply "if you have used them , there is nothing we can do". After a lengthy discussion, where I pointed out that the pans were not as described on their website and me sending photos, they reluctantly agreed. to a refund. Initially, they said I would have to arrange my own return at my expense. I refused and insisted that they arrange a courier which they did.

The pan was collected promptly and a couple of days later I had confirmation that it had been received at their warehouse. I emailed teh confirmation to BGE immediately . A few days later I called to chase the refund and was advised that they had not yet received it and I would have to wait for their warehouse to confirm receipt.
A couple of days later and they confirmed receiotand promised are fun in 5-7 days. I await the refund.

The operative I dealt with was very pleasant and responsive but was only following BGE procedures. I expect much better service from a premium brand and was genuinely surprised but the attitude and lack of urgency.

I expect much better of like a premium brand BGE

Online order was processed quickly and good solid product.

Absolutely fabulous barbecue
Just had a new kitchen put in but would rather cook everything on this
Makes the food taste that next level

Great delivery service and amazing product.

Service provided

I ordered my item it was meant to be delivered within 3-5 working days. Paid £10 delivery fee and day 7+ no item. It was a birthday gift also so really disappointing/embarrassing

Fabulous birthday gift!

Arrived on time and safely, easy to assemble and plenty of instructions to make sure you don't go wrong. It looks and works superb 👌

Whilst the EGG is very heavy overall the table & Egg were straightforward to put together & are great quality. Used twice so far & whilst getting the temp right will take practice the cooking experience was first class

Delivery was good and product even better. The instructions for putting the egg together could perhaps be better. The end quality of the product is of a high quality

We recently bought a BGE from a local supplier, what swayed us was the CS feedback and warrantee. After purchasing the egg we ordered more accessories online.
Gosh am I glad we made the decision we did… there was a fault with an accessories and I contacted CS and within days there was a replacement on my door. Superb service!

Very fast responsive service

Hassle free ordering. Arrived in good time. Quality product 👌

Had a small issue with some charcoal I ordered direct from the website. I contacted customer services and promptly got a response from Annie who was extremely helpful and I am very impressed with you customer service. Thank you Annie for all your help

Very helpful as to how to assemble. Very happy with how well it cooks everything!

The courier left the delivery in our car park overnight which is not good at all. Luckily it didn’t rain and it wasn’t stolen.

Husband is very happy with his burger smasher which arrived the day after ordering! Postage very expensive though.

The order and delivery process was very straightforward; tracking number was supplied and overall very efficient.
The products are of the highest quality and service excellent.