Great products and excellent service. I recently had an issue with my website, and Ashwini Wakkar from customer support resolved it quickly and professionally. Even better, he patiently fixed the same... See more
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Review summary
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My last 3 support attempts were with 3 different support agents: Mukund, Prema and Each of them were technically competent and brilliant. Mukund patiently guided me with the way I can use Py... See more
Company replied
I was having some issues with my email and got connected with Mukund Narayan Choudhary. He resolved my issue with so much patience and guided me through the steps to configure my emails correctly. I w... See more
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Hi Khatib, I just wanted to take a moment to thank you for your outstanding support. You successfully resolved my long-pending issue, which had been unresolved for quite some time. Your pe... See more
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Company details
Written by the company
India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Contact info
Old Nagardas Road, 400047, Mumbai, United States
- www.bigrock.in
4.3
Excellent
451 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Issue solved immediately by Ashwita
6 August 2026
Unprompted review
Reply from BigRock
Hi Prince,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Good service
6 August 2026
Unprompted review
Reply from BigRock
Hi Sri Krishna,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
I’ve had a good experience with…
I’ve had a good experience with BigRock. Their services are reliable, the platform is easy to use, and the support team is helpful and responsive. A good choice for domain registration and web hosting. CustomerID 34744954 Vignesh
6 August 2026
Unprompted review
Reply from BigRock
Hi Ashish,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Excellent Service provided with…
Excellent Service provided with positivity
6 August 2026
Unprompted review
Reply from BigRock
Hi Akshay,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Reply from BigRock
Hi Chanakya,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Quick Fix During a Critical Testing Period
My shared hosting server went down during a critical testing period. It was a pcount issue that exceeded the shared hosting limit of 25. After only two AI chat steps, Mukund from the customer support team took over, quickly identified the problem, and got my test sites back online. Great support and a very fast resolution. I'm absolutely delighted with the service.
5 August 2026
Unprompted review
Reply from BigRock
Hi Rahul,
Thank you so much for taking the time to share your wonderful feedback.
We're delighted to hear about your positive experience with Mukund. It's great to know that during such a critical testing period, he was able to quickly identify the issue, explain the cause, and restore your test sites promptly.
We understand how important it is to have your hosting services available when you need them most, and we're pleased that Mukund's prompt assistance and efficient resolution gave you a positive experience.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Mr Mukund N
Mr. Mukund N is highly knowledgeable and experienced. Solve the issue within a minute..
thanks
5 August 2026
Unprompted review
Reply from BigRock
Hi Mohit Gupta,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Shama thank you for ur support.
5 August 2026
Unprompted review
Reply from BigRock
Hi Chirag,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Ashwitha did a wonderful job by…
Ashwitha did a wonderful job by providing all necessary steps
5 August 2026
Unprompted review
Reply from BigRock
Hi Sushirh,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Reply from BigRock
Hi Naveen,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Shama was a great help in setting up my…
Shama was a great help in setting up my first account with BigRock. Five stars to her!
5 August 2026
Unprompted review
Reply from BigRock
Hi Dhirodatta,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
friendly staff
khatib is very knowledgeable person helped us to solve our problem so quickly.
thank you
5 August 2026
Unprompted review
Reply from BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Reply from BigRock
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Reply from BigRock
Hi Flysis,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Shama madam get good customer service.
5 August 2026
Unprompted review
Reply from BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
I am extremely happy with Nagabhushan…
I am extremely happy with Nagabhushan for all his assistance in activating my google account.
5 August 2026
Unprompted review
Reply from BigRock
Hi Amit,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Aishwarya S is Superb
Aishwarya S is great , had lots of patience and knowledgeable , I wish her all the best
4 August 2026
Unprompted review
Reply from BigRock
Hi Ravi,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
I would like to sincerely thank Ms Harshita.
I would like to sincerely thank Ms. Harshita for her excellent support in identifying and removing phishing-related files from our cPanel. She handled the issue professionally, responded promptly, and ensured that the malicious files were detected and deleted efficiently. Her expertise and clear communication made the resolution process smooth and reassuring.
Overall, I am very satisfied with Ms. Harshita's support and appreciate her professionalism and technical expertise. Thank you for the excellent service.
5 August 2026
Unprompted review
Reply from BigRock
Hi Bhagavathy,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Reply from BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
bigrock is worst unprofessional kind of…
bigrock is worst unprofessional kind of support they provide, they don't disclose what there in actual plan and they don't explain. Support person don't the basic of ABC's of hosting.... Waste of time
1 August 2026
Unprompted review
Reply from BigRock
Hello Ravi,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our support and that you felt the hosting plan details were not clearly explained. We also regret that the assistance you received did not meet your expectations.
We understand how frustrating it can be when you are unable to get the information and guidance you need. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
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