Bike-Discount.de Reviews 

Several orders with Bike-Discount.de including parts and bikes. Allways without problems. Fast and accurate delivery.

I purchased a FollowMe Tandem from Bike-Discount, intending to use it to connect my child’s bike to mine. However, upon arrival, I discovered that it was not compatible with my gravel bike’s thru-axle. I reached out to customer service to clarify what additional parts were needed to make it work. Unfortunately, despite multiple follow-ups, it has taken them several weeks to respond, and I still have not received a clear answer.

Given this experience, I will be looking elsewhere for my future purchases. A more responsive and helpful customer service approach would greatly improve the shopping experience.

I ordered a Radon bike (order 16022502298), the biked arrived regularly and everithing was as described.

Bike-Discount helped me through my problems with my first ordre and executed a fast track to ensure that my new ordre arrived in perfect condition. Thank you very much for a professional service.

What a fantastic store. I bought a whole groupset of SRAM AXS items including powermeter, plus some extras as well as some tyres and valves and other bits. It was like Christmas Day when it all arrived.
I had a SRAM AXS battery fail on me and they literally sent one out immediately and it was delivered to me in the UK within 48 hours. Absolutely fantastic service, special thanks to Martin too!

When they say "DHL" as the shipping method on their website for international shopping, be forewarned this really means the cheapskate DHL parcel service that is handed over to local post offices. For 50 euros?!? In my country that means many weeks for delivery and possible loss of the package. Highly misleading and a huge black mark for bike-discount.de.

They did not provide my email or phone number to DHL so my package got hold and delayed several days.

Excellent. I have done many orders from BD last few years and it is always the same experience - fast shipping, everything is packed well in the box, the delivery to my country is fast. And least but not last you can always find some very good deals.
5/5 stars from me - a very satisfied customer!

Good prices, good delivery and easy return

I ordered two bicycles and some accessories from the shop. One of the bikes had a minor factory defect, which we agreed with Bike-discount to have fixed at a local service centre, because we live at the other end of Europe.
The full cost of the repair was refunded without any problems. I strongly recommend buying from this shop.

Always good prices and huge assortment

Reading other reviews, it seems poor warranty handling is a recurring issue with Bike-Discount. In today's world, customer service is what truly sets sellers apart, often more than the products themselves.

I purchased an e-bike from BD, and six months later, the battery/motor failed. I had to send the bike back for repair, which took several months—an unreasonably long time, possibly due to the holiday season. When the bike was finally returned, some cables had been replaced. However, just one week later, the same issue occurred. Now, I am required to send the bike back for repairs again. This unresolved issue has been incredibly frustrating, as I rely on this bike for work and other important projects.

As a supply chain specialist, I cannot fathom how this approach makes economic sense for the company—shipping a 25kg bike repeatedly for repairs is certainly not cost-efficient in today’s market.

The worst aspect, however, is the appalling customer service. Not once did I feel like the team was genuinely trying to assist me. My detailed emails with questions were met with one-sentence, out-of-context replies that felt like copy-paste templates. The responses lacked any effort or professionalism, as though I were corresponding with someone unwilling to even read my prior messages.

Having spent over €10,000 in this shop last year alone, this first warranty experience has been enough to ensure I will not buy a bike from them again.

Ordered a Bianchi Specialissima 105 with 30% discount on 24th of Dec (I was hoping that Santa Claus would deliver it during the night). Because I did not get any news, I called the support service (auf Englisch) and they explained the shop was closed during the end of the year. They were very nice and helpful. So glad I got such a nice discount. I will shop again at Bike-Discount.de

Ordered many bikeparts over the years never had any problem. Ordered fulcrum 400 rim brake wheel set second of januari, got two frontwheels instead, send one frontwheel back recieved a full carbon campagnolo levant disc brake gravel wheel a week later, returned this wheel again, still waiting for my fulcrum 400 wheel, the campagnolo wheel has already been dilivered at bike-discount. I am starting to wonder if i m going to recieve the rear wheel at all. Looks like it's going to be my last order with these guys

You have to pay for return postage yourself, at least from Sweden.

I recommend I ordered a bike and a screw was missing, the company sent the missing part within a few days.I was very impressed with this

Unfortunately, I must express my dissatisfaction with the after-sales service provided by this store. The product I purchased turned out to be defective, which can happen, but the warranty process was a complete nightmare.

The product was sent to the service center multiple times, but it always came back with the same issue. The store failed to resolve the problem effectively, and the customer service left much to be desired. Each inquiry took a long time to receive a response, and ultimately, I was not offered either a replacement product or a refund.

The entire process was frustrating, time-consuming, and completely ineffective. In the end, I lost trust in this store and would not recommend it to anyone. Online shopping should be convenient and secure, but unfortunately, this experience was nothing but disappointing.

Always good service.

Good selection, and parts I bought are fine. But delivery - to a country bordering Germany - took ten days (10 days!!) i.e. don't buy from this company if you need your order anytime soon.