Bike-Discount.de Reviews 

I'm a regular customer at bike-discount.de
The main reason why I chose them are the prices and the product range. As the name says "bike discount" - they are really hard to beat.
It's hasn't changed, but what has changed is their way to deal with orders and my trust dropped within 12 months drastically, as I had to face some concerning issues almost each time.
Order placed and payed on May 10th. An email "order packed " came on 13th. 2 days later another message from BD, order will be dispatched partially and they will refund some items (as not being in stock). But ok... Refund received, fine. A week later still no update regarding my order/parcel. Emailed them - " it will be some delay." Ok. Week after still nothing. Emailed them once again. No reply.
I checked the trustpilot reviews, some cudtomers faced exactly the same "delay".
2 days later decided to contact them once again and asked if they want me to ask my bank for assistance as the transaction looks like a fraud.
Next morning I call them and someone from customer service team said they replied to my recent email asking for confirmation if I still want the order. I couldn't find it, called once again and insisted to leave a note from me I still want the order to be dispatched and this phone call they should accept as my confirmation....
Parcel arrived on 4th.
The content was 40 kg heavy and all placed in a soft cardboard box with one piece of tape. And it broke partially.

No idea what happened to the reputable bike-discount.de but it's definitely a lack of respect for customers and their money.
I used to recommend bike-discount.de as I'm a member of many cycling groups on fb, some of them with hundreds of thousands of members. I won't do it in the future and will consider buying bike related stuff from bike components de, r2 bike or starbike.com - they deal with me and my orders the way it should be.

I've been a customer for many years and used to like their fast shipping, but the customer service is terrible. I was told I could return a saddle under a 30-day guarantee campaign, but the link only worked if the site was set to German. They promised to fix it more than a month ago. Still only seen if the language is set to German. The return form link was broken too, got in in an email after asking for it twice. I finally sent the item back, but no refund after more than 2 weeks, so I asked them why. They flat-out denied having the guarantee, even though I have three emails from them confirming it.
Another case: I asked when a bike size would be back in stock, and they just said "not available anymore," giving zero details like it would be back next year, just repeating the same even after I asked again (it is a standard bike manufactured for years so not something limited edition).
The customer service is very slow, clueless, don't check the case I ask about, only sends generic replies that don't answer anything. And they don't even know about their own campaigns.
Fortunately there other shops with very similar prices (some even seem to check each other and match their prices), so after many years, I will try another one, hopefully they will be better.

You can not return any item defective or wrong size for free as before. Now you must pay the shipping costs for returning an item. Thankfully the competitors still offer free return.

Also there is no notification for how long a discount stands. Without any notification the discount action expires.

First and last experience with Bike Discount.
The package never arrived, customer service kept us waiting for almost two months to complete an investigation. When we asked for a reminder, they replied that, since we have a VAT number (sports association, not retailers), we were jointly responsible for the shipment (?!??).
We then decided to take action and, with no small amount of difficulty, discovered that the package was in a DHL warehouse, because an operator had simulated three delivery attempts, the last one successful, without ever letting the package leave the warehouse.
Once they've collected the money, they don't care about the customer. Shame on Bike Discount and shame on DHL

I decided to order a bicycle from Bike-Discount.de after reading many positive reviews. On 19.05.2026, I placed my order and selected TARGOBANK financing as the payment option.

I completed the full verification process successfully, and TARGOBANK confirmed that the financing contract had been approved and booked under order number 19196907-7122676. They also informed me that the merchant had been notified and would contact me regarding delivery.

However, I never received any confirmation email from Bike-Discount.de, and the order does not appear in my account on their website. I have contacted customer service multiple times through messages and inquiries, but I have not received any response at all.

At this point, I am very confused and disappointed with the overall process. The lack of communication is frustrating and worrying, especially after completing the financing verification successfully. I simply want clarification about my order status, but unfortunately no one seems to respond.

I have reason to believe that before man had invented the wheel, delivering a package 600 km would have taken less time. It's been two weeks and it looks like they're riding my bike to deliver it to me. In the digital age, nearly €70 for such a "quality" delivery service means my next purchase on this site will have to be carefully considered. There's no further comment to make.

I have been notified shipment by email on 6 May, on 16 May I still have no specific information about delivery. Both Bike discount and their logistic company are not able to provide any delivery date.
After 13 days from shipping still no delivery time though transit between Germany and Italy is of a few days.
Bike Discount has no control on their logistic.

As a Dane, the British "Brompton" Folder has mostly died in Denmark, so I searched for new tyres and couldn't find any. Sadly, I wasn't at home when they arrived, so I had to collect my tyres at a Delivery place.

I am long time customer of Bike-Discout and they never disappoint. Yesterday at lunch time I made an order, then changed my mind and send a cancellation email at late night. I called this morning and they have already refunded me. Absolutely brilliant. Ordering other stuff today.

I was looking for a new hiking backpack and, after thorough research, found the exact model and colour I wanted only at Bike-Discount. Since I live in Bulgaria and was unfamiliar with the store, I checked their online reviews, which were overwhelmingly positive, so I decided to place an order.
The dispatch was quick, and the backpack arrived within 10 days, which seemed reasonable for international shipping. However, upon opening the parcel, I immediately noticed a tear on the top lid of the backpack — even before removing it from its protective plastic packaging.
I contacted customer service and initially received a helpful response from a representative named Amelie, who explained that I could choose between a discount, return, or exchange. After some delays and repeated follow-ups due to “missing emails,” I was eventually offered either a €25 refund or the option to return the backpack.
As I had an upcoming trip in less than two weeks, returning the item and waiting for an exchange was not a practical solution. Considering the backpack cost €192 and is marketed as a premium, durable product, I felt the proposed compensation was inadequate. I suggested a more reasonable amount to cover the repair costs and the fact that my brand new expensive back pack will have a permanent patch, but the highest offer I received was €30.
What disappointed me most was being told that they could not exclude the possibility that I had caused the damage myself while opening the parcel. I even provided additional photos showing this was practically impossible due to the second cardboard flap covering that area preventing accidental damages during opening. Of course, they neglected this proof.
At that stage, I became genuinely concerned that returning the backpack internationally could lead to further disputes regarding either the refund or the exchange process & Postage fees. I was unwilling to risk losing both the backpack and my money, or to spend even further for International shipping so I reluctantly accepted their compensation offer.
Overall, I found the handling of this issue disappointing and not in line with the level of customer service I expected from a reputable retailer. Based on this experience, I would strongly advise against ordering from Bike-Discount again, especially if an international customer.

Order never received. Impossible to get your money back from Bike Discount.

11 March 2026 I ordered bike parts. DHL Express did not deliver the order. I Paid through payment provider Amazon Pay.

I had to use Amazon Pay's "A to Z money back guarantee" to try to resolve this. But Bike-Discount still has not paid me back. They try everything to delay paying me back. I had to fill in an official form from them to state that I have not received anything. But still no money back. I had to put a lot of time and effort in this matter. Very, very annoying company. Indecent.

Ordered a bike helmet and a set of screws. Was told the screws could not be delivered AFTER they had shipped the bike helmet. If it had been a decent company, they would have informed me about the lack of screws BEFORE they shipped the order. Contacted them to complain, but I never got a response.

Absolutely terrible service. First they didn’t fill my shipping address, no apartment number and wrong telefon number that I provided correctly. Than in package the bearing was different size from what is stated on package and on website.

Asking for an delivery update. But then blaming customer to have not noticed the lead time. CS sucks.

This is a very good shop. I have bought a bike here and followed up by buying some additional accessories. Always reliable and the items were perfect. Thanks.

I bought a 3000 EUR carbon road bike whose screws rusted in a little over 6 months. All the screws used to fix the derailleurs and plastic caps on the frame were not stainless steel, but some kind of alloy and they rusted completely. I do not ride in the wet at all, but I have been caught in rain once or twice. Bike discount refused to send me a few stainless steel screws saying that warranty does not cover this, even though the cost would be minimal. Now I have to do this petty thing myself. So enjoy the lower prices until you need customer support for anything. I can assure you there will be no help.

Great price and fast delivery (as always!)

I have been a customer at Bikediscount for many years. The past few months, i witnessed a steep decline of customer service level. Wrong items get deliverd in multiple orders, when returning these items no or incorrect refund gets assigned. Opening tickets to ask for a solution, customer service does not bother to respond. After multiple times experiencing such poor service, I would not recommend Bikediscount any longer as a trustfull shop.

The purchase process was smooth and prices were competitive. Unfortunately, the real quality of a retailer becomes visible when problems arise after the sale.

I bought a Scott Addict eRide 2.0. Shortly after delivery, technical issues appeared (Mahle X20 system, assistance shutting off during rides, firmware update problems, warning lights, additional noises).

Instead of arranging an efficient local warranty solution within the Scott service network, I was mainly advised to return the complete bike to Germany.

I had to find an authorized service center in Warsaw myself. Incomplete warranty documentation made the process even more difficult.

The bike itself is excellent, but the after-sales support did not match expectations for a premium product.

Had an issue with a pannier rack which resulted in the rear mudguard being pressed against the rear tyre. Either the rack was manufactured incorrectly or the supplied spacer was too large.
Bike Discount’s solution to this was to ignore the issue for long enough to hide behind the old “too much time has passed so f!@k off” trick.
So I now have a defective rack, broken rear mudguard and zero support from Bike-Discount.De .