BikeExchange Reviews 

Order Canceled for wrong price on Website.

I placed an order for a Larkspur 2, and received an email 3 days later that the order would have to be canceled because the price was incorrect on website. No opportunity to pay the difference or receive a discount or percentage off of my next purchase for the Bike Exchange oversight. I repurchased the bike, because I could not find it available anywhere else, but this I will not be purchasing the two remaining orders for family bikes through Bike Exchange.

I was nervous making a huge purchase online I worried for nothing what a great company!! I had my new e-bike within 4 days of purchase!! Thank you so much highly recommended!!

Zen was very helpful and patient. He knew the bike and he knew how to order it.

Great and fast service

The shopping experience was seamless with great deals.

As described. As delivered. Very quickly.

The deal was too good to be true. After ordering and being charged I got a call from the bike shop that they did not actually have the bike available and if i wanted a different size. They were nice about it and refunded me pretty quickly, but the bike has remained advertised a week later.

Worked with me directly to guarantee I was buying what I was looking for exactly!

Spent a lot of time researching and purchased bike and then recieved email that the bike wasn’t available.

So far, so good

Good price, easy process, and I received the bike three days after ordering. Can't ask for much more. Would absolutely order through them again.

The bike was not actually available and the bike shops tried to sell me a completely different bike.

Price and product was as advertised. I had serveral question. They respond immediately. Highly recommend them and will use them again

Item was as described and well packaged. I would order from them again.

The frame I ordered arrived a couple of days early and in perfect condition. The Bike Exchange web site descriptions of the product were accurate and I was able to acquire parts for the build that will fit without having to return anything in order to complete assembly.

I was able to find the make and model of bike I was looking for in the color I really wanted. I received my bike in a timely manner. The bike was sold as new and I received warranty information from the manufacturer. The was used as a demo as there was some unvleaned dirt still on it. However like new condition. And I have test rode bike before so I am not worried about the little bit of dirt.

I recently purchased an IAx | Advanced | Ultegra Di2 from bikexchange.com and overall had a very positive experience. Shipping was fast and the price was excellent—hard to beat for this level of bike. Everything arrived in good condition and as described.

I’m withholding one star due to a couple of small issues: there were no headset spacers included, and the brake lines were routed a bit strangely, which required some extra attention on setup. Nothing deal-breaking, but worth noting.

Overall, great value and smooth transaction with no major complaints. I’d still recommend bikexchange.com and would consider buying from them again.

Broken part on arrival.

Broken screw in handlebars

Sadly, I purchased a bike through the website, and shortly afterward I received a call from the store informing me that the bike listed as available on BikeExchange was actually not in stock.

I was offered several alternative solutions, but none of them included getting the bike I originally wanted, which is a real shame. While I’m not sure where the mistake originated, I was ultimately the one affected by this situation.

Super easy buying process. Shipped and delivered within a week of purchasing