Biketart Reviews 

Recently ordered a brilliant bike, and Biketart was one of the few places I could get this gem. From the start the assistance and information was first rate, buying anything without trying can be fraught, and they couldn't have been more helpful, even swapping out fitted tyres for ones more appropriate for intended use, and then sending those too! Sadly DPD messed up royally, sending the bike back, non delivering, sending multiple status and location messages, and throughout this, Biketart kept tabs on the situation, liaising with their contacts and informing me of the true status. They couldn't have done anything more. If you want an online retailer that goes the extra hilly mile, then trust them with your money. Great team, and nothing appears to shake their focus on the customer

Time wasters.
Order and paid for postage but no goods arrived, given incorrect tracking number.
Had toget ebay to recover money back.
Will avoid in the future.

Ordered some SwissStop brake pads - picture shown was clearly the "RS" model; pads supplied were "E" model. Biketart sent me an apology email saying that I should have selected a different option to get the "RS" pads and unfortunately the picture was 'the one they had to use' .... totally illogical and now I've had to fund the return. First time I've used them, won't make the same mistake twice.

Ordered an helmet on Friday 25th November. I had to email them to get an update on my order as I received no correspondences for almost a week.
Theyy despatched it on Friday 3rd December with Royal Mail Tracked 24. Should've arrived Saturday. It's now Monday 5th & it still hasn't arrived.
Biketart's communication with it's customers is a joke & who the hell despatches with a company that are striking?
Biketart..... You're 🐩💩

Really Poor service. Ordered on the 3rd. Received no update by the 8th so emailed asking what was happening. Shortly after received a refund with no apology or explanation. Have now been contacted by the shop who have resolved the issue. Thanks

Cancelled my order without explanation.
First and last time ordering from here.

Found some shoes that I've been looking for...found them at a price that was a 3rd cheaper than anywhere else...only ordered yesterday and they're already on there way..

Great bike shop, knowledgeable staff and always happy to help. Good rides from the shop as well!

Excellent helmet, Bern Hudson small in sand. Great helmet, does exactly what it says and looks good. Brilliant price from Biketart and was informed when in stock. Quick no fuss delivery.

I recently made a purchase from Bike Tart for something I have wanted for a while.
They handled my sale thoughtfully, answered my many questions & were both professional & friendly.
BikeTart are giving great customer service and it’s very welcome!

Thanks a lot!

I can't say that I'm overly impressed with Biketart. I ordered some internal helmet pads as per description and what got delivered did not match said description at all. I put in a refund request and sent back this item at my expense. No option to offer me the correct pads. I've spent more on postage than what i paid for the item. Not good service at all!

Been waiting for six months for a high end hardtail frame from another retailer and had no end of delays and frustrations. By fluke I found the item in stock at Biketart and 48hours later they'd confirmed the stock was genuine (this is a pretty rare frame) and had it safely shipped to me. Excellent customer service, thank you guys!

Fast delivery. Got a bike cassette couldn’t find anywhere. Got it delivered next next day. Thank you.

Easy to order , fast delivery , very happy with my purchase , great price also will use again

Great service. Good price & quick despatch

This company took the order and delivered the component I needed within four days.Most businesses these days take the money order the parts and become completely complacent to the customer needs keeping you waiting with no information on how long it will take .This company holds stock and deliveries what you need when you need it.

Good, reliable shopping experience.

They did what they promised. Delivery prompt. No complaints.