Biketart Reviews 

I ordered a Santa Cruz Bronson from BIkeTart and the customer service was absolutely amazing. I was updated 24/7 on where the bike was and what time it would be delivered.

Website was easy to navigate without any issues.

The Santa Cruz bike was shipped out from America to the UK and I found that more exciting knowing that the bike had come from the place it was built.

I can’t find a fault with Biketart and when calling they couldn’t do enough to help.

Outstanding service m, well done Biketart.

Don't order anything from this company absolutely appalling service

Similar experience to other reviewers; I ordered various spares for my Hope brakes, all of which were instock according to the biketart website. The reality was a wait of over a week whilst biketart waited for stock. I paid for nextday delivery which was a waste of money.

Otherwise a reasonable service and staff were helpful when I chased the order, but the stock status was misleading.

They had some interesting bells which I find myself needing now I live in London with its dozy tourists...so got them for me and wife. I stupidly ordered small for her (wrong)....so I went through Biketart returns process which included an option to replace. That gave me a form to print, I sent back the small one, and (I guess as soon as it arrived) they sent me the large one, with no further action needed from me.

Absolute joke of a place, can’t execute orders on time, zero care for customers, mostly overpriced products, zero customer service

Zero customer service.

Ordered 2 brake rotors, advertised as in stock with 2 day delivery. That was nearly 2 weeks ago.

No tracking number provided, no sign of the brake rotors, 2 attempts to contact customer service and I've had no reply.

I'd avoid this company like the plague. They don't actually have stock and expect you to just sit and wait while they back order from their supplier.

Ordered from ChainReactionCycles instead, items arrived within 24hours.
Now have to try and get my £115 back that they've sat on for two weeks with no intention of actually sending me anything I ordered!

Great bike shop for online ordering. I ordered pretty much every part for a new mountain bike build minus the frame. This shop has a great range of both mid and high-end bike parts from all of the major brands, and also stocks some harder to find components like deity. The shop also offers great prices comparable to tredz and chain reaction cycles. Biketart however has better interest free finance options than the other two if this is something you want/need, having 3 year interest free finance with Klarna.

I had read some reviews saying that some people never received/ was very delayed for purchases of items showing as in stock with supplier rather than in stock with the store. I ordered about 20 items in one order, with maybe 5 items being in stock with supplier rather than in stock with the shop and I was a little worried after reading other reviews. This was not a problem however and I received all items within about 5 days of ordering them. I was provided good tracking info too. All items new and as described. Perhaps the stock issues were during covid when everything was hard to get rather than it being an issue with biketart per se?
Returns are good too. I had to return one item as I realised I didn't need it, and this was done easily and refunded quickly.

All in all this is a great shop for online purchasing of bikes and components. I have used them twice now and I will definitely order from them again.

Great selection of bike parts at a competitive price… but absolutely shocking customer service! No apology for late despatch although I had paid for next day courier delivery. Had the misfortune of dealing with John who was zero help even getting the courier they use incorrect. Will shop elsewhere in future.

Easy online ordering, quick delivery and response to my email. Items were priced competitively, especially given I couldn’t find them in stock at many other places. This was first time ordering and I’ll certainly do so again in future.

Ordered two Shimano Brake Rotors.
Website said they had stock. Website said I could have next-day delivery. 4 days later, I had to call them. Never really had the stock. Never could actually do next-day delivery. And no apology. The type of customer service that ends businesses. Avoid.

I recently purchased a variety of components at tremendously competitive prices from Biketart. The service was brilliant.
The communication was great, the dispatch was fast and the delivery was quick and easy. I was even updated with progress updates through the Shop app.
I have already purchased stuff from them on more than one occasion, and the experience was what I have now come to expect from this brilliant bunch.

paid £7 for next day delivery but chain never turned up for 2 days and missed my ride, contacted them but they never replied.

Excellent product for the right money and fast delivery.

Absolute top bike shop ordered some Hope Tech 4 V4 and some floating Rotors on Next day delivery knowing bike tart only had them in stock with their supplier with a 1-2 dispatch wait John from bike tart emailed me almost immediately to confirm the dispatch time and to make sure I was happy to wait. Brilliant customer service. I will be using bike tart again

Paid for a next day express delivery on Friday got package on Wednesday ..

Having waited 4 days for any shipping confirmation or notification.. I had nothing. Having chased on a number of occasions still no shipping confirmation, only ‘ we aim to send your item’!! . It’s only £40 pedals and not a 4 grand Santa Cruz so they ain’t bothered. So before you part with your hard earned cash and if you’d like to see your item within the same decade you purchased it.. avoid Bikefart !!

DO NOT TRUST THIS COMPANY THEY DO NOT HAVE THE ITEMS THEY ADVERTISE ON EBAY OR IN THERE STOCK .THEY DO NOT HAVE A REMOTE WHAREHOUSE .EBAY SHOULD BE ASHAMED OF BEING ASSOCIATED WITH THIS DREAFULL COMPANY .SOLD A ITEM TO A DISABLED CUSTOMER SCAMMED THE POSTAGE AND THEN ADDMITTED THEY DONT HAVE THE PRODUCT OFFERING A REFUND TO COVER IT UP .NOW REPORTED TO CANTERBURY AND RELAVANT TRADING STANDARDS DO NOT NOT NOT BUY DREADFULL

Ordered some bike components for a bike project for an fanastic price. Paid for next day delivery. Parts were fully tracked all the way of their journey and delivered within 24hrs. Great service, great prices and exceptional comms. Will definitely be using again. Many thanks.

Super Helpful, Great product knowledge, and to top it off very competitive prices, I would not shop else where in the future.

Prompt delivery, ordered on the 18th and Smith squad xl mtb goggles arrived on the 22nd, very pleased with the service Biketart provided, great choice of quality brands, will definitely be ordering from this company again.