Biketart Reviews 

This company go above and beyond with customer care.

Do not hold the stock they claim to have on eBay. Refunded for item they marked as dispatched but never actually sent. Wasted a week of my time and ruined a weekend away.

Ordered 9 days ago. Still not received the purchase. Updates only when chased. Delivery promises missed.

I ordered a few items from biketart and didn't realise I'd ordered some items that was in stock with supplier so took a little longer to arrive than expected. However, they kept me up to date and even changed my delivery to priority in order to get my items to me quickly. I will certainly be using biketart again.

Ordered some cycle shoes and they arrived in good time. Unfortunately they were too small so I needed to exchange them.

The online exchange process was pretty easy. I had to email just to confirm progress and how I pay for reposting to which they responded in good time.

Great informed advice over the phone and by email, then very quick and careful pdi on my new bike packed up safely, and delivered quickly to the north west . Thank you !!

Went to buy a bike accessory from Biketart, but the postage was very expensive for what was a very small part. OK I thought, I won't buy it. Obviously you can't find out the postage rate without handing over all your details. I went back to the checkout and emptied the basket, cleared the site cookies and closed the tab. I'm now receiving unsolicited emails stating that I left something in the basket (no I didn't, I removed it). I also just received and email thanking me for signing up for a Biketart account (no, I really didn't). Their unsolicited marketing is a disgrace.

Nice site with a decent selection. Only criticism is the time to process orders and having them shipped is slow. I’ve placed a few orders now and it’s always at least a couple of days to process them shipping priority has always been 2 days for whatever reason. For example I placed an order with another shop last week at 14:45 on a Friday and it arrived the next day. Thats the kind of service I’d like. If biketart is a small operation then fair enough but it’s something they could work on. Otherwise never had an issue and the correct items have always arrived.

Several purchases now, totally reliable and speedy delivery. I had a problem of my own making, very easy to contact by phone, Biketart resolved it for me straight away, great communication, totally professional and helpful. Would strongly recommend.

great customer service. First order got lost by delivery company. Not their fault, but rectified instantly and second order came fast. Even told if both orders finally arrived to keep them as spares. (Original order still never arrived tho) But all around great shop

Not heard of biketart before, but they had the best price for my Shimano 105 breaker pads. Quick delivery, will use again

Ordered some brake hoods and water bottles, nothing too tricky, but the right ones arrived in short order at a reasonable price. Hassle-free shopping.

Built me a custom bike. Everything I ask for was no problem to the team. From the parts I wanted and how I would like the bike symbols to line up. Nothing was to much for them. Such a great team. Biketart will always be my go to bike shop.

I couldn't be happier with my purchase from this store; I found the ideal bicycle that perfectly suits my needs, and its outstanding quality guarantees long-lasting enjoyment. The fast delivery ensured I didn't have to wait long to start pedaling.

Consistently poor customer service.

Ordered a few things on the 7th July including a OneUp Dropper post. BikeTart sent me what appeared to be a used post which was missing all the accessories to install with an open, damaged box. Contacted them but they were so slow to get back that I managed to contact OneUp Components and have them resolve the issue before BikeTart had even gotten back to me.

BikeTart tried offering a discount for the used post but didn't offer a refund until I had to request it. The item was received back by BikeTart on the 19th July, I still have not had a refund or acknowledgment of receipt, today is 25th July. Yesterday OneUp managed to deliver a replacement post to me from Canada, this awesome customer service from OneUp really does highlight the terrible service from BikeTart.

I wanted to give BikeTart the opportunity to resolve the issue, unfortunately they haven't. Seems an underlying theme in the reviews. Won't be using them again, cannot recommend them.

Disappointed

Great advertising re drop in prices etc - all prices (various colours) shown as £29.95 yet when you come to order the price suddenly elevates to nearly £70.

Queried this with them, apparently the discount only applies to one dull colour.
Very confusing and not a great way to do business.
They have certainly lost a customer

This bicycle store values customer satisfaction. They go above and beyond to ensure you're happy with your purchase.

I certainly wouldn’t use again. Returned a pair of MTB trousers for exchange. Recorded delivery back, they arrived on the Monday morning. Nothing heard for a week, then called to see what was happening. Eventually got to speak with someone who said the returns are not processed for at least a week?? Having read the other review online, I would treat with caution if you have any dealings with this company.

Was a bit sceptical after reading reviews about slow postage, especially because the prices were cheaper than everywhere else online but delivery was super quick.

They rubbish payed extra for posting,4days Haden been sent,I will not use them again.poor service