We had no problems finding a ticket. We were greeted at the door of Store Studio by a security guard who inspected our ticket before we were allowed in. There was a closkroom and toilets immediately a... See more
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Good clear advice and helpful subject suggestions for printing triptychs. Cherry encourages us with many different layouts, presentations, etc. What works and what doesn't work.
Company replied
Go every year ,great to meet up with friends ,incredible selection of whisky ,all in all a well organised great day out.simple to book and a date always in our calendar
Company replied
Terrible service and no tickets emailed for tonights concert. Take your money and dont send the tickets. Their 'bot says "will get back to you" closes the conversation without getting a reference. DO... See more
Company details
Written by the company
On Billetto you can sell tickets for your event, be it a concert, live music, course, theme party, school party, festival, dance event, sports event or something entirely different. Billetto is present in 13 European markets - start your ticket sales today.
Contact info
Dronningens Tværgade 9, 2. Sal, 1302, København K, Denmark
- +45 71 99 38 82
- support@billetto.com
- www.billetto.dk
4.4
Excellent
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cool events on this platform
Cool events found on the platform and very reasonable service fees
1 May 2025
Unprompted review
Reply from Billetto
Hi Qian,
Thank you for your lovely feedback! We’re so glad you enjoy the events and find the service fees reasonable 😊
We hope to see you at many more cool events!
Best regards
Team Billetto
One star is a too high review
One star is a too high review. Cheater. Steals money from people.
13 May 2025
Unprompted review
Reply from Billetto
Hi Eva,
We’re genuinely sorry to see such a strong and negative review — especially without any explanation of what went wrong.
Billetto does not cheat or steal from anyone, and we take accusations like this very seriously. If something went wrong with a ticket purchase, refund, or event, we’d really like the chance to understand and help make it right.
Please don’t hesitate to contact us at support@billetto.com so we can look into your case.
Kind regards,
Team Billetto
No tickets for Natascha
I have tried several times to buy tickets for Natascha memorial koncert in Den grå hal. Everything was okay until I would pay for the tickets. It didn’t work- same problem happened for my friend
1 May 2025
Unprompted review
Reply from Billetto
Dear Randi,
Thank you for your review – we’re truly sorry to hear that you and your friend had trouble purchasing tickets for the Natascha memorial concert 💔
We actually reached out to you a week ago asking for a few more details so we could investigate the issue properly, but we haven’t heard back yet.
We’d really love to help you get this sorted, so if you’re still experiencing problems or have any questions, please don’t hesitate to contact us directly at support@billetto.dk – our team is ready to assist you 💬
Kind regards,
Team Billetto
Billetto simplicity
I've been using Billetto both in my non-profit and professionall activities. Now on the verge of introducing it to my third project. Great support!
2 May 2025
Unprompted review
Reply from Billetto
Hi Andreas,
Thank you so much for your kind words! 🎉
It’s fantastic to hear that you’re using Billetto across so many projects – and we’re honoured to support your great work in both nonprofit and professional settings 🙌
Wishing you the best of luck with project #3!
All the best,
Team Billetto
All the process was easy
All the process was easy. From finding what I wanted until payment. I am in Uruguay and wanted to get a ticket to a concert to my husband. Everything went well
16 April 2025
Unprompted review
Reply from Billetto
Dear Monica,
Thank you so much for your kind review 💫
We’re thrilled to hear that everything went smoothly – even all the way from Uruguay! It means a lot to us that you found the process simple and that your husband received his ticket without any issues 🎟️
Kind regards,
Team Billetto
Overzealous request for personal data
Overzealous request for personal data, prompted for unnecessary paid add-ons, locality unknown and no multi-language support.
14 April 2025
Unprompted review
Reply from Billetto
Dear Brendon,
Thanks for your feedback. We're sorry to hear that you had a negative experience.
As this review is from some time ago, we hope your issue has since been resolved. If you still need any assistance, you’re very welcome to reach out to our support team at support@billetto.com– we’re happy to help 💙
Wishing you a lovely weekend!
Best regards,
Team Billetto
I misspelled my email and did not…
I misspelled my email and did not receive my ticket I had purchased. Submitted a ticket with contact support and Monica helps to update the email address and get my ticket. Process was smooth and quick. Great customer service. Thanks.
27 March 2025
Unprompted review
Reply from Billetto
Hi Moumita,
Thank you so much for your kind words and 5-star review! 🌟
We're really happy to hear that Monica was able to assist you quickly and smoothly with your ticket issue. We always aim to make things easy and efficient, so it means a lot to know you had a great experience with our support.
If there's anything we can help you with in the future, just reach out.
Thanks again for taking the time to share your feedback! 🎫✨
Warm regards,
Team Billetto
forced account and public profile
Billetto forces an account with them on you before you even know it. I only wanted to buy a ticket but with putting in my email - before I bought the tickets (!) - I was already signed up for an account.
The worst part is, they create a profile for you which is set to public by default. So you must create a password for their unwanted account in order to be able to change the profile to private.
Additionally to the already high fees they want to charge you for every single simple thing (reminders, etc.).
26 March 2025
Unprompted review
Reply from Billetto
Hi Gabe,
Thanks for your honest feedback — we understand your concerns.
When you buy a ticket on Billetto, a profile is automatically created so you can access your tickets later, re-download them, or manage bookings. This is clearly stated during the purchase process, including the fact that your profile is public by default (which you can change anytime by setting it to private under your account settings).
The additional services you see during checkout (such as SMS tickets, reminders, or refund protection) are optional add-ons, and you can always choose to remove them before finalizing your purchase.
We truly appreciate your input, and we're always working on making the process more transparent and user-friendly.
Best regards,
Team Billetto
Annoying list of extra charges
Annoying list of extra charges. Rip off merchants
18 March 2025
Unprompted review
Reply from Billetto
Hi James,
Thanks for your feedback — and we’re sorry to hear that the extra charges left a bad impression.
We do our best to keep fees transparent, and any optional services (like SMS tickets or refund insurance) can always be deselected during checkout. We offer them as a lot of our customers are using them. With that being said, it should never feel like a rip-off, and we really appreciate you pointing this out.
We’ll take your comments onboard as we continue working to improve the booking experience for everyone.
Best regards,
Team Billetto
Great customer service
I have misspelled my email. Tgey helped me with getting my tickets and see them in the app.
Great customer service.
12 March 2025
Unprompted review
Reply from Billetto
Dear Monika,
Thank you so much for your review! 🌟 We're really happy we could help you retrieve your tickets and that you had a smooth experience with our support team.
If you ever need anything else, we're always here to assist! Enjoy your event! 🎟️😊
Kind Regards,
Team Billetto
Tried to buy a ticket To Lilith in…
Tried to buy a ticket To Lilith in Odense six weeks ago and was told tickets were not online yet. I chose option to get an email upon release. Had email and all tickets had been sold out a while ago (before email was sent). chose option to get email if any tickets become available. Had email with link to ticket and now i am told that ticket is in the basket, but there is no link to basket. Can't buy ticket. Really want to see the show.
13 March 2025
Unprompted review
Reply from Billetto
Hi Bruno,
Thanks for sharing your experience — and we're really sorry to hear how frustrating it was trying to get tickets to Lilith in Odense.
This review is from a little while back, so we truly hope you managed to get your ticket in the end 🤞 But if you ever run into similar issues again, please don’t hesitate to reach out to us directly at support@billetto.dk — we’re always happy to help.
All the best,
Team Billetto
Great platform
Used for a few events, its an easy to use system, always fantastic support! Kathrine Just helped me come up with a better solution than I had in mind!
3 March 2025
Unprompted review
Reply from Billetto
Dear Kim,
Thank you so much for your kind words and for the 5-star review! 🌟 We're thrilled to hear that you've had a great experience with Billetto and Kathrine and that our platform has been easy to use for your events. It was a pleasure helping you find the best solution – always happy to assist! 😊
Looking forward to supporting your future events! 🚀🎟️
Kind Regards,
Team Billetto
Sneakily added "money back if sick" charge
Tried to sneakily add a "money back if sick" charge which is even funnier when I buy the tickets an hour before the event starts.
1 March 2025
Unprompted review
Reply from Billetto
Dear Isac,
Thank you for your feedback. We’re sorry to hear that you felt the "Money Back if Sick" option was added sneakily – that’s absolutely not our intention.
This is an optional add-on provided during checkout, and it should always be clearly visible with the choice to remove it before completing the purchase. We understand that it may not make sense for last-minute ticket purchases, and we truly appreciate you bringing this to our attention. Your input helps us ensure a more transparent and seamless booking experience.
If you have any questions or if there’s anything else we can assist with, please don’t hesitate to reach out. We’d love the chance to make things right!
Best regards,
Team Billetto
My experience was great
My experience was great. I have written wrong mail address when buying a ticket to the movie theater. Everything was fixed quickly and well.
26 February 2025
Unprompted review
Reply from Billetto
Dear Helena,
Thank you so much for your lovely feedback! 😊 We're so happy to hear that we were able to resolve your issue with the email address quickly. We always aim to provide fast and efficient support, and it's great to know we met your expectations.
If you ever need anything else, feel free to reach out anytime!
Best regards,
Team Billetto
Good customer service
The communication was very speedy and clear. My problem was resolved as requested.
26 February 2025
Unprompted review
Reply from Billetto
Dear Igor,
Thank you for taking the time to leave a review! 😊 We're glad to hear that your issue was resolved quickly and to your satisfaction. We always aim to make sure our communication is clear and speedy, so it's great to know you had that experience with us.
If you ever need more assistance in the future, don't hesitate to get in touch!
Best regards,
Team Billetto
Very good
Very good. Very easy to book and pay.
BUT i managed to delete my tickets 🫣, what do I do now?
18 October 2024
Unprompted review
Reply from Billetto
Dear Berit,
Thank you so much for your kind words! 😊 We’re happy to hear that booking and paying for your tickets was easy for you. And no worries about deleting the tickets – we’re always here to help, so we have just resent them to you!
If you need any further assistance, just let us know, and we'll be happy to help.
Best regards,
Team Billetto
Annoying as shit
Annoying as shit, trying to push extra (overpriced) services and marketing emails and stuff. Check out should be one click, but your annoying stuff costed me an extra five minutes. Can I bill you for that, please? I give you this review, and hope that you will leave me alone after. No more emails about feedback, no special offers, no explaining why you are annoying. I just wanted to attend an event, not spend my time with you.
22 February 2025
Unprompted review
Reply from Billetto
Dear Niklas,
Thank you for your feedback. We’re really sorry to hear that your experience wasn’t a positive one. We understand that time is valuable, and we apologize for any frustration caused during the checkout process.
We strive to make the ticketing experience as smooth and seamless as possible, and we’re always working to improve. We also respect your preferences when it comes to receiving marketing communications.
If you ever decide to give us another chance, we’d be happy to assist you in any way we can.
Best regards,
Team Billetto
Reply from Billetto
Dear Moiz,
Thank you so much for your review! We’re happy to hear that you had an easy and secure experience with Billetto. We always aim to make the booking process as simple as possible, so it’s great to hear you felt that way. We look forward to having you with us for more events!
Best regards,
Team Billetto
First time using Biletto
First time using Biletto, but is was a fast and esay app use. Recommend them if need of tickets to events.
17 February 2025
Unprompted review
Reply from Billetto
Dear N/A,
Thank you so much for your review and the great 4 stars! We’re happy to hear that you found Billetto fast and easy to use. We really appreciate your recommendation!
We’re always looking to improve, so we’d love to know—what could we do to earn that 5th star from you next time?
We look forward to having you with us again for future events! 😊
Best regards,
Team Billetto
Tried to scam me into paying lots of…
Tried to scam me into paying lots of weird services, and then continuously spam me about installing, follow and engage in their product. Couldn’t even get my tickets without installing and creating an account in their systems.
15 February 2025
Unprompted review
Reply from Billetto
Dear Bob,
Thank you for sharing your feedback with us. We’re really sorry to hear about your experience. We want to clarify that Billetto does not engage in any kind of spam or scam practices. Our goal is to provide a smooth and secure ticketing experience for all our users.
We’ve reached out to ask for more details about your situation, but we haven’t received a response yet. We’d love to investigate further and make sure everything is sorted out for you. Could you please contact us directly at support@billetto.com with more information? We’re here to assist you and resolve any concerns.
Thank you for giving us the opportunity to help!
Best regards,
Team Billetto
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