I think the biscuits were beautiful and tasted terrific too. Only downside was the pretty tin arrived dented (probably due to poor handling by the delivery service). A great purchase overall.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One star deducted for the terribly high price? Amazing biscuits and they are beautifully decorated but I wince at the cost. Treats and special occasions only.
The smile on my grandson’s face when he opened the biscuits was wonderful. All the grandchildren love them and the older adults as well. Delivery perfect & website / app easy to use. Highly recomm... See more
Company replied
Easy to order. Ordered the 4 gingerbread birthday people. On delivery postman knocked even though they would fit through a letterbox, opened to check not broken as rattling inside smaller box but had... See more
Company replied
Company details
- #291 of 372 best companies in Gift shop
- #38 of 50 best companies in Bakery
- #21 of 21 best companies in Cake shop
- #22 of 24 best companies in Chocolate Artisan
Written by the company
Our biscuits are hand-iced in London and each one is unique. Everything is made the old-fashioned way and we aim for 100% biscuit happiness! Choose from our luxury biscuits, chocolates and cakes, add a message (if you like), and we’ll carefully deliver your gift. We deliver worldwide, so no matter where they are, they’ll be sure to have 100% biscuit happiness.
Biscuit Happiness Guaranteed
Written by the company
- We're here to help
- Our luxury biscuits are made the old-fashioned way and we aim for 100% biscuit happiness on every order!
Contact info
Unit 2 Greenlea Park, Prince George's Road, SW19 2JD, London, United Kingdom
- +44 (0) 203 954 6650
- yum@biscuiteers.com
- www.biscuiteers.com
4.4
Excellent
9K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
disappointing experience
I ordered 3 gifts for family members at Easter. 2 arrived without messages meaning that obviously no one knew who they were from, which was frustrating and disappointing. For the 3rd gift, to my sister and brother in law, they delivered a ‘Mum’ mug instead of Easter egg biscuits…..they do not have children. Luckily my sister and brother in law have a sense of humour! A replacement gift was sent out and arrived sometime after Easter and it was not the original item requested as apparently this was out of stock, despite still being advertised on the website. The customer service team were responsive which they deserve credit for however I am unlikely to use them again after this.
7 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so very sorry to hear about the issues you experienced across your orders. We completely understand how frustrating and disappointing it must have been for gifts to arrive without messages, and for the incorrect item to be delivered.
We appreciate your kind words about our customer service team, and we’re glad we were able to support you, though we recognise this doesn’t make up for the experience overall.
We’re very sorry for the upset caused and hope we may have the opportunity to provide a much better experience in the future.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Pat's birthday
This was a birthday present for my friend. The delivery was prompt & my friend was delighted.
24 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We're so glad to hear that your friend was delighted with their Birthday gift, that's so wonderful to hear!
We always aim to deliver as quickly as we can, so we're very happy to hear the delivery was prompt.
If there is anything else that we can do for you, please don't hesitate to contact our team on yum@Biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
There was no message on biscuit and…
There was no message on biscuit and biscuit was disappointing tasted like chocolate rice paper
The decoration was beautiful but no message.
This could be due to quite awkward ordering form.
I think I deleted message from cake because I thought it was for a card
Overall beautifully packed and decorated
Will use again though. I think
23 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re sorry to hear the message wasn’t included as expected, and that you found the ordering process a little unclear. We’ve shared this feedback with our web team as it’s really helpful for us to improve.
We’re also sorry to hear the biscuit wasn’t to your taste, though we’re pleased you found the decoration and packaging beautiful.
We do hope we’ll have the opportunity to impress you again, perhaps with one of our other biscuit flavours or something from our patisserie range.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Lovely biscuits delivered on time
Lovely biscuits delivered on time. Special as always!
22 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear your biscuits arrived on time and were enjoyed — it’s lovely to know they felt special as always.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Absolutely outstanding products and…
Absolutely outstanding products and customer service. I’ve been using Biscuiteers for about 20 years and they never disappoint with their quality and service. Thank you!
21 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you’ve been with us for so many years, and that our products and service continue to meet your expectations — that really means a lot to us.
Thank you also for your very kind words about our Customer Service!
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Beautiful biscuits
Ordered a personalised anniversary gift Very easy to order and next day delivery was great. I did try to select the same day London delivery option (as I wasn’t going to be in all day the following day) but it wouldn’t allow me to place the order which was odd given I was ordering before 9am. Nevertheless, the handy flat package arrived before I left and was pushed through the letterbox anyway. The recipient absolutely loved the biscuits and the design holds personal meaning for us, so even better! As others have commented, the price is quite steep for 3 standard sized biscuits. We look forward to tasting them soon as part of a homemade afternoon tea ❤️
20 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear the gift was well received and that it held such personal meaning for you — that’s exactly what we hope for.
We’re glad the delivery worked out smoothly in the end, though we’re sorry to hear you had trouble selecting the same day London delivery option, and we’ll pass this feedback on to our team to review.
We also appreciate your comments on pricing, and thank you for sharing your thoughts with us.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Really pretty and unique gift
Really pretty and unique birthday gift.
Securely packaged and quick delivery.
20 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you found it a pretty and unique gift, and that it arrived securely and quickly.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Good quality Easter gift as an…
Good quality Easter gift as an alternative to chocolate, arrived quickly
25 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you found it a great alternative to chocolate and that it arrived quickly.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Gifte for all seasons
Ordered the 'Instead of an Egg' gift box of brownies as an Easter gift. Recipient reported that they tasted as good as they looked-not too sweet & a great texture. Packaging was attractive, delivery timely.
1 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear the brownies looked and tasted great, and that the packaging and delivery met expectations.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Biscuiters arrived late
Biscuiters arrived late ! Been using this company for years .
Disappointing and a touch embarrassed.
Time to look for another company ….
15 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re very sorry to hear your order arrived late, especially as a long-time customer, and we completely understand how disappointing and frustrating that must have been.
We’ve taken a look at your order and can see Royal Mail have confirmed delivery on the 16th April, which was the requested delivery date. If you’re able to get in touch with our team, we’d really like to look into this further with you and help clarify what may have happened.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
My parcel has not arrived and has been…
My parcel has not arrived and has been going back and forth between delivery office and sorting office twice a day every day for 2wks due to missing letter on postcode.
Biscuiteers are well aware of the problem but just send automated reply everytime I've contacted them about this issue.
8 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re very sorry to hear how frustrating this has been, especially with the parcel repeatedly moving between depots and not reaching its destination. We completely understand how disappointing this must feel.
As the parcel is currently with Royal Mail, we are unfortunately limited in what we can do while it remains within their network, and we do need to wait for it to either be delivered or returned to us. That said, we are continuing to monitor this and will absolutely look to put things right as soon as there is an update.
We’re also sorry if our previous replies felt automated — that’s certainly not the experience we want to provide.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you found our team helpful, the delivery efficient, and that you enjoyed the biscuits.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Great company
Great company, they provide lovely gifts. Website is easy to use and delivery options are good. Items arrive quickly, are well packaged and there are lots of options for personalisation and gift-wrapping. Would definitely recommend.
16 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you found our website easy to use and that you’re happy with the range of gifts, personalisation options, and delivery.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Excellent birthday gift my friend loved…
Excellent birthday gift my friend loved the pink biscuit birthdat cake !! Especially with her name on !! Great little gift.
17 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear your friend loved the birthday gift, especially the personalised pink biscuit cake.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Disappointing
Disappointing. I thought the personalised birthday cake biscuit would be iced with Happy Birthday and the recipients name but it wasn’t. The actual biscuit tasted slightly stale. A lot of money for a non personalised- personalised stale iced biscuit.
15 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re very sorry to hear of your disappointment. The personalisation for this product is added as a message at checkout rather than being iced directly onto the biscuit, and we’re sorry if this was not clear.
We’re also sorry to hear your biscuit did not meet expectations in terms of freshness.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Perfect!
Great choice, great prices, very easy to order online, great updates, delivered on correct day, recipient loved them.. does not get better than that!
15 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear everything from ordering to delivery went smoothly, and that the recipient loved their gift.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Would I order again? most definitely!!!!
Easy to order. Ordered the 4 gingerbread birthday people. On delivery postman knocked even though they would fit through a letterbox, opened to check not broken as rattling inside smaller box but had to remove the cellophane to do this. Icing had come away to keep biscuits secure but luckily they were not broken. Absolutely lovely gift but a little over priced for the size of them. Would I order again? most definitely!!!!
27 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you found the ordering process easy and that the biscuits arrived safely, though we’re sorry to hear about the concerns with the packaging and presentation on arrival.
It’s great to know you still found them to be a lovely gift and that you would order again.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear the recipient was very pleased with their gift.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Very good service and delicious chocs
Chocs exactly as ordered and delivered on the right day. Recipient was delighted and I am very pleased.
14 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear everything arrived exactly as expected and that the recipient was delighted.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Love Biscuteers
I live abroad and each time I need to send a thoughtful gift I send something from biscuteers.
Not only beautiful, flavour is great.
I totally recommend
7 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you continue to choose us for your gifts from abroad, and that both the look and flavour of our biscuits have impressed.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
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