I think the biscuits were beautiful and tasted terrific too. Only downside was the pretty tin arrived dented (probably due to poor handling by the delivery service). A great purchase overall.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One star deducted for the terribly high price? Amazing biscuits and they are beautifully decorated but I wince at the cost. Treats and special occasions only.
The smile on my grandson’s face when he opened the biscuits was wonderful. All the grandchildren love them and the older adults as well. Delivery perfect & website / app easy to use. Highly recomm... See more
Company replied
Easy to order. Ordered the 4 gingerbread birthday people. On delivery postman knocked even though they would fit through a letterbox, opened to check not broken as rattling inside smaller box but had... See more
Company replied
Company details
- #291 of 372 best companies in Gift shop
- #38 of 50 best companies in Bakery
- #21 of 21 best companies in Cake shop
- #22 of 24 best companies in Chocolate Artisan
Written by the company
Our biscuits are hand-iced in London and each one is unique. Everything is made the old-fashioned way and we aim for 100% biscuit happiness! Choose from our luxury biscuits, chocolates and cakes, add a message (if you like), and we’ll carefully deliver your gift. We deliver worldwide, so no matter where they are, they’ll be sure to have 100% biscuit happiness.
Biscuit Happiness Guaranteed
Written by the company
- We're here to help
- Our luxury biscuits are made the old-fashioned way and we aim for 100% biscuit happiness on every order!
Contact info
Unit 2 Greenlea Park, Prince George's Road, SW19 2JD, London, United Kingdom
- +44 (0) 203 954 6650
- yum@biscuiteers.com
- www.biscuiteers.com
4.4
Excellent
9K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My great nieces loved their Easter gift…
My great nieces loved their Easter gift but it was just a bit too tempting for the little one to have a taste before she finished the decorating. The biscuits were delicious and the egg/biscuit decorating was great fun.
31 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear your great nieces loved their Easter gift, and it sounds like the decorating was great fun—even if it was a little too tempting to resist!
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Arrived on time and apparently looked…
Arrived on time and apparently looked too good to eat
1 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so glad to hear that your order arrived on time and looked too good to eat—what a lovely compliment!
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
The ordering is really simple and…
The ordering is really simple and straightforward. Ordered as a gift and the recipients where delighted with the surprise delivery, arguing over who gets to keep the fabulous box, and telling me they enjoyed every morsel of the biscuits. This wasn't my first order, and it certainly won't be my last.
28 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear that the ordering process was simple and that your gift was such a hit!
It’s lovely to hear there was even a debate over who gets to keep the box, and that the biscuits were enjoyed down to the last morsel.
We’re delighted to have you back again and really appreciate your continued support.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Ordered the Winnie the Pooh 100th…
Ordered the Winnie the Pooh 100th anniversary selection for my wife and it did not disappoint.
28 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so glad to hear you loved the Winnie the Pooh biscuits and that they didn’t disappoint—what a lovely gift for your wife!
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
The Non delivery of my gift
The tarts were due to be delivered to my friend on Saturday… they are still not there!! so far as I know. A message that there was a problem was no help!
On Saturday looked as though the delivery would be Sunday. Today it once again says - tomorrow,
I am really upset, it was important 😢🤔🥲
2 April 2026
Reply from Biscuiteers
Hi Eunice,
Thank you for leaving us a review about your experience with us!
Thank you for your review. We’re really sorry to hear how upsetting this experience has been, especially as this was an important gift.
While your order was dispatched on time, it was sent via Royal Mail, which is not a guaranteed delivery service. Although deliveries usually arrive on the selected date, delays can occasionally occur and are outside of our control.
Due to the Easter weekend, this has unfortunately pushed delivery to the next available working day, which is today, Tuesday 7th April.
We can see that your order is currently out for delivery, and we very much hope it arrives shortly and is well received.
We do appreciate your patience and are very sorry again for the inconvenience caused.
Best Wishes,
The Biscuiteers Team X
Bought as a gift
Bought as a gift.
Received promptly by the recipient and they were very happy with them
1 April 2026
Reply from Biscuiteers
Hi Rebecca,
Thank you for leaving us a review about your experience with us!
We're delighted to see that your gifts were loved by the recipient, that's so wonderful to see!
As ever, if there is anything more that we can do for you, please don't hesitate to get in touch with our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Beautifully decorated chocolates and…
Beautifully decorated chocolates and really delicious!
2 April 2026
Reply from Biscuiteers
Hi Simon,
Thank you for leaving us a review about your experience with us!
We're delighted to see that you thought the chocolates were beautifully decorated and tasted delicious!
That's really wonderful to hear. If there is anything more that we can do for you, please don't hesitate to contact our team on yum@biscuiteers.com
Best Wishes,
The Biscuiteers Team X
Birthday treat
A friend of mines daughter turned 16 & loves Bakewell tarts but hates the cherries on top, when I found the Bakewell tarts, iced to look like a cherry. She didn't know until they arrived, she was delighted got a message from her mum, they tasted great looked stunning. So thank you very much made a young lady very happy
26 March 2026
Reply from Biscuiteers
Hi Eric,
Thank you for reaching out to us here at the Biscuiteers, I hope you are well!
Thank you so much for your lovely review. We’re delighted to hear how much she enjoyed the Bakewell tarts — what a thoughtful idea, and we’re so pleased they were such a hit!
It’s wonderful to know they both looked great and tasted just as good, and that we could help make her birthday extra special.
Best wishes,
The Biscuiteers Team x
I think the biscuits were beautiful and…
I think the biscuits were beautiful and tasted terrific too. Only downside was the pretty tin arrived dented (probably due to poor handling by the delivery service).
A great purchase overall.
1 April 2026
Reply from Biscuiteers
Hi there,
Thank you for reaching out to us here at the Biscuiteers, I hope you are well!
Thank you for leaving us a review about your experience with us! We’re so pleased to hear you found the biscuits beautiful and that they tasted terrific too.
We’re very sorry to hear that the tin arrived dented, as we understand this is an important part of the presentation.
If there’s anything more that we can do for you, please don’t hesitate to contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Excellent idea for a gift ideas for that special occasion
Excellent idea for a. Gift for a special occasion
The gift was an Easter gift for my daughter and her family they were thrilled to bits and loved the intricate detail of the biscuits
31 March 2026
Reply from Biscuiteers
Hi there,
Thank you for reaching out to us here at the Biscuiteers, I hope you are well!
Thank you for leaving us such a lovely review! We’re so pleased to hear the Easter gift was so well received and that your daughter and her family loved the intricate detail of the biscuits.
If there’s anything more that we can do for you, please don’t hesitate to contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Easter Surprise.
Easter Surprise.
My daughter was extremely pleased with her gift of Easter chocolates and iced Easter bunny.
Delivered on time. Quality products.
I have used this company quite a few times and they have never let me down.
2 April 2026
Reply from Biscuiteers
Hi there,
Thank you for reaching out to us here at the Biscuiteers, I hope you are well!
Thank you for leaving us such a wonderful review! We’re so pleased to hear your daughter was extremely happy with her Easter gift and that everything arrived on time.
It’s also lovely to hear you’ve ordered with us a few times and that we’ve never let you down — we really appreciate your continued support.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
I was supposed to have a next day…
I was supposed to have a next day delivery but the gift has still not arrived. Disappointing service.
1 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re very sorry to hear about the delay with your delivery and understand how disappointing this must be. We can confirm that your order is currently out for delivery today, and we’re very sorry it did not arrive as expected on the original date.
If you haven't already, please do reach out to our team on yum@biscuiteers.com, who will then be able to assist you further.
Best Wishes,
The Biscuiteers Team X
biscuiteers
this company is amazing the biscuits are amazing look and taste great also do chocolates and shortbread delicious fast delivery too
25 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you enjoyed the biscuits, chocolates, and shortbread, and that everything arrived quickly.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Perfect Gift for a Special Treat
A special treat and perfect gift for any occasion. My friends and family have all loved their gifts that I have sent for birthdays, get well wishes, Christmas, New Year and Easter. I will definitely be ordering again and the discount codes and points make it all the more worthwhile. Thank you Biscuiteers!
31 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear that your friends and family have loved the gifts you’ve sent for birthdays, get well wishes, Christmas, New Year, and Easter.
It’s wonderful to hear that you’ll be ordering again, and that the discount codes and points make it even more worthwhile.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
After a slight hiccup
After a slight hiccup. Prompt reply and extremely helpful and swift fix. Very good.
1 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re delighted to hear that our Biscuit Happiness team were able to help and that everything was resolved quickly and efficiently.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Granddaughter Easter present
Granddaughter was pleased with her unusual Easter egg!
Delivered safely and on time.
1 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear that your granddaughter was happy with her unusual Easter egg and that it was delivered safely and on time.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear that you found our biscuits a nice way to say thank you to a friend.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Failure to deliver on time
For the 2nd time in 3 occasions when I have placed an order , it has failed to arrive on the requested date. The order was placed in plenty of time for 2nd April but the delivery was to Scotland so I assume that it was not dispatched to allow for the distance it had to travel with Royal Mail. This problem needs to be investigated and addressed by the dispatch department.
4 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re very sorry to hear that this has happened more than once, especially when you placed your order in plenty of time for a specific date. We completely understand how frustrating and disappointing that must have been.
While we always aim to get orders dispatched in good time, delivery dates are not guaranteed and, on occasion, orders can be delayed once they are with Royal Mail. We appreciate that this does not make the experience any less frustrating, and we’re sorry for the disappointment caused.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear that your order arrived quickly and that you enjoyed the product.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Always great products- not the cheapest…
Always great products- not the cheapest but really special and tasty !
25 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear that you enjoy our products and find them special and tasty.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
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