I think the biscuits were beautiful and tasted terrific too. Only downside was the pretty tin arrived dented (probably due to poor handling by the delivery service). A great purchase overall.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One star deducted for the terribly high price? Amazing biscuits and they are beautifully decorated but I wince at the cost. Treats and special occasions only.
The smile on my grandson’s face when he opened the biscuits was wonderful. All the grandchildren love them and the older adults as well. Delivery perfect & website / app easy to use. Highly recomm... See more
Company replied
Easy to order. Ordered the 4 gingerbread birthday people. On delivery postman knocked even though they would fit through a letterbox, opened to check not broken as rattling inside smaller box but had... See more
Company replied
Company details
- #291 of 372 best companies in Gift shop
- #38 of 50 best companies in Bakery
- #21 of 21 best companies in Cake shop
- #22 of 24 best companies in Chocolate Artisan
Written by the company
Our biscuits are hand-iced in London and each one is unique. Everything is made the old-fashioned way and we aim for 100% biscuit happiness! Choose from our luxury biscuits, chocolates and cakes, add a message (if you like), and we’ll carefully deliver your gift. We deliver worldwide, so no matter where they are, they’ll be sure to have 100% biscuit happiness.
Biscuit Happiness Guaranteed
Written by the company
- We're here to help
- Our luxury biscuits are made the old-fashioned way and we aim for 100% biscuit happiness on every order!
Contact info
Unit 2 Greenlea Park, Prince George's Road, SW19 2JD, London, United Kingdom
- +44 (0) 203 954 6650
- yum@biscuiteers.com
- www.biscuiteers.com
4.4
Excellent
9K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recipients loved packaging and said the biscuit was very tasty
Recipients loved the packaging and said the gingerbread (ginger Jolly) was really nice and tasty.
They loved the little mug it was holding. These were sent as a thank you and the message was printed correctly in chosen card which meant a lot to me
7 April 2026
Reply from Biscuiteers
Hi Heather,
We're so happy to hear the recipients loved the packaging and gingerbread!
It's great to know they enjoyed the mug and that the message on the card was printed correctly. Thank you for your positive feedback!
If you need anything, please do reach out to our Customer Service Team on yum@biscuiteers.com, who will be able to assist you further!
Best Wishes,
The Biscuiteers Team X
It’s love!
We could not resist treating ourselves to both the lemon and the cherry Bakewells for Easter - they were perfection - buttery, tangy, delicate in flavour and decoration - it’s definitely love! :)
2 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you enjoyed both the lemon and cherry Bakewells, and that they were such a hit.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Yes they’re pricey for biscuits BUT…
Yes they’re pricey for biscuits BUT they look spectacular the quality of the workmanship is stunning and memorable
Whenever I’ve ordered (which is frequently) the choice to suit the occasion is good and they have been carefully packaged and dispatched
Delivered on the day requested and the recipients have always been delighted
31 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you find our biscuits spectacular and that the quality and presentation make them so memorable. It’s wonderful to know your orders have consistently arrived on time and been so well received.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Make such lovey gifts
I had received a gift from here myself and was so impressed that I sent some to a friend for there Birthday.
The chocolate selection is great.
30 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you were so impressed with your own gift that you went on to send some to a friend for their birthday – and it’s lovely to know you enjoyed the chocolate selection too.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Great product - great service
Easy to use website. Chocolates delivered in good time and well wrapped to protect the contents. The recipient said the chocolates were delicious. Great product - great service.
2 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you found the website easy to use and that your order arrived in good time and well packaged. It’s lovely to know the recipient enjoyed the chocolates too!
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
That's the sweetest brownies I have…
That's the sweetest brownies I have ever had. So lovely and yummy
7 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you found the brownies so lovely and yummy – it’s great to know they were such a hit!
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Delivery
Delivered intact & as described. Recipient very pleased. Only negative was should have arrived on 04/04 not 10/04
10 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear your order arrived intact and that the recipient was very pleased. I’m very sorry to hear that it didn’t arrive on the expected date, and I understand how disappointing that must have been.
We would recommend that you contact our team on yum@biscuiteers.com so we can look into this further for you.
Best Wishes,
The Biscuiteers Team X
Grandchildren were thrilled
Grandchildren were thrilled with their Easter biscuits. They were pretty, well packaged and arrived on time ….. and tasted delicious!
2 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re glad to see your order has now been successfully delivered, and we really appreciate you taking the time to get in touch so we could look into this for you.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Loved the taste and presentation of the…
Loved the taste and presentation of the biscuits, the packaging was great. However it fell short in the size vs price, and the message wasn’t even printed properly so that was the underwhelming aspect.
2 April 2026
Reply from Biscuiteers
Hi there,
Thank you so much for taking the time to leave us a review about your experience with us!
We’re really pleased to hear you loved the taste and presentation, and that the packaging was great.
However, I’m very sorry to hear that the size and pricing didn’t feel quite right, and especially that the personalised message wasn’t printed correctly — I can absolutely understand how disappointing that would be.
We really appreciate your honest feedback, and we’ll make sure this is shared with the wider team for review.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you enjoyed your order – it’s great to know it went down so well!
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Always a great experience and well…
Always a great experience and well received! Speedy delivery and good communication.
2 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you’ve consistently had a great experience, and that your orders are always well received with speedy delivery and good communication.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you found the ordering process easy and that your delivery arrived on time – that’s exactly what we aim for.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
My granddaughters loved these biscuits…
My granddaughters loved these biscuits which I sent to them as an Easter surprise. They said they were almost too pretty/amazing to eat ❤️
4 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear your granddaughters loved their Easter surprise, and it sounds like they were almost too pretty to eat!
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Easter Tin of beautiful lemon iced…
Easter Tin of beautiful lemon iced biscuits
Arrived on time as usual, excellent quality
Thank you
31 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear your Easter tin arrived on time as usual and that you enjoyed the beautiful lemon iced biscuits.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Something for everyone.
Ordered the Easter Bunny Jolly Ginger with a Nio Cosmopolitan as a present for my son and partner. Both items thoroughly enjoyed. Great quality products. Arrived on time on the chosen day and in time for Easter.
31 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear both items were thoroughly enjoyed and that your Easter gift arrived on time and in perfect time for the occasion.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Another great purchase this time for…
Another great purchase this time for Easter they just never fail to impress. Always packaged well, deliver as promised on the date you choose and taste amazing. if your looking for something eye catching but a little different then give them a go!
31 March 2026
Reply from Biscuiteers
Hi Liza,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear everything arrived on time and that you enjoyed them!
We really appreciate you taking the time to share this and hope to bake for you again soon
If there is anything further that we can do for you, don't hesitate to contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
No one available to speak to before Easter.
I chose the wrong date in March this year to get the Faberge biscuits delivered in time for Easter. When I saw the date I tried and failed to speak to anyone at Biscuiteers either by phone, email or v/m to get the date changed from 2 May to 2 April. My message stated the biscuits were for Easter with the children's names on the comments box. Unfortunately this was in vain and the children were extremely disappointed as was I.
7 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
I’m really sorry to hear about your disappointment with the delivery timing of your Easter order, especially as it was intended for such a special occasion with the children’s names included. I completely understand how upsetting that must have been.
We really appreciate you taking the time to share this feedback.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
April birth flower letterbox biscuit
My order was sent directly to recipient, so I didn't see it, but I received good feedback. Recipient said it was so lovely she was keeping it on her dressing table and not eating it.
7 April 2026
Reply from Biscuiteers
Hi Heather,
Thank you for leaving us a review about your experience with us!
It’s so lovely to hear that your recipient enjoyed their gift so much — keeping it on the dressing table is such a compliment!
Our biscuits are designed to look just as beautiful as they taste, so it’s wonderful to know it made such a special impression.
We really appreciate you taking the time to share this, and hope to help you send more biscuit joy again soon.
If there is anything else we can do for you, please don't hesitate to get in touch with our team on Yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Disappointed
Disappointed - Beautiful biscuits and a gorgeous tin but SMALL. Will I order again? Very probably/possibly however I can't get over how small the items are. A little disappointed by the template/non personal emails asking for assistance
30 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
Thanks so much for getting in touch, and I’m really sorry to hear that you were disappointed with the size of the tin. All of our biscuits are lovingly baked and hand-iced by artists in London, and we see them very much as a luxury gift experience.
We do believe our prices reflect the uniqueness, craftsmanship, and handmade quality that goes into every order. We also aim to be as transparent as possible, and the sizes of our tins are listed on each product page on our website.
We really appreciate you taking the time to share your feedback with us, even when it’s not quite what we’d hope to hear. We will absolutely pass this on to our product development team, as it’s so important for us to understand how our customers experience our products and service, so we can continue to improve and deliver 100% biscuit happiness.
If there is anything else I can do to help you please let me know!
Best Wishes,
The Biscuiteers Team X
Great biscuits and exactly as they look…
Great biscuits and exactly as they look on the website.
Arrived safely and in time for Easter.
30 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you enjoyed the biscuits and that they arrived safely and in time for Easter.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
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