I think the biscuits were beautiful and tasted terrific too. Only downside was the pretty tin arrived dented (probably due to poor handling by the delivery service). A great purchase overall.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One star deducted for the terribly high price? Amazing biscuits and they are beautifully decorated but I wince at the cost. Treats and special occasions only.
The smile on my grandson’s face when he opened the biscuits was wonderful. All the grandchildren love them and the older adults as well. Delivery perfect & website / app easy to use. Highly recomm... See more
Company replied
Easy to order. Ordered the 4 gingerbread birthday people. On delivery postman knocked even though they would fit through a letterbox, opened to check not broken as rattling inside smaller box but had... See more
Company replied
Company details
- #291 of 372 best companies in Gift shop
- #38 of 50 best companies in Bakery
- #21 of 21 best companies in Cake shop
- #22 of 24 best companies in Chocolate Artisan
Written by the company
Our biscuits are hand-iced in London and each one is unique. Everything is made the old-fashioned way and we aim for 100% biscuit happiness! Choose from our luxury biscuits, chocolates and cakes, add a message (if you like), and we’ll carefully deliver your gift. We deliver worldwide, so no matter where they are, they’ll be sure to have 100% biscuit happiness.
Biscuit Happiness Guaranteed
Written by the company
- We're here to help
- Our luxury biscuits are made the old-fashioned way and we aim for 100% biscuit happiness on every order!
Contact info
Unit 2 Greenlea Park, Prince George's Road, SW19 2JD, London, United Kingdom
- +44 (0) 203 954 6650
- yum@biscuiteers.com
- www.biscuiteers.com
4.4
Excellent
9K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Will use again and again
I've used these chaps a lot recently. Every order has been perfect start to finish. They even helped so nicely when I'd entered the wrong door number for a gift, and promptly corrected the issue for me. The products are high quality, and delivery and packaging are spot on too. Highly recommend.
Will use again and again.
Thank you, Biscuiteers!
31 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re absolutely delighted to hear that every order has been perfect from start to finish, and that our team were able to help so quickly when there was a small hiccup with the address.
It’s wonderful to know that you enjoy the quality of our products and our delivery and packaging, and that you’ll continue to use us again. Your recommendation means so much to us!
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Delivered on time
Delivered on time , excellent quality , beautiful easter keepsake tin . And as we've had biscuits from here before we know they will taste delicious
31 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear that your Easter keepsake tin was delivered on time, and that you enjoyed the quality and taste of the biscuits.
It’s wonderful to hear that our products continue to delight!
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
My dad loved his personalised biscuit…
My dad loved his personalised biscuit box! I live in the US and he’s in the UK and the whole process of selection, ordering and delivery was simple and efficient 😃
1 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear that your dad loved his personalised biscuit box, and that the selection, ordering, and delivery process was simple and efficient, even from the US to the UK.
It’s wonderful to know we could help make him happy!
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
So good arrived on time as gift for my…
So good arrived on time as gift for my ginger loving Bff’s birthday 🎁 stunning even her daughter wanted to steel it
31 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear that the gift arrived on time and was such a hit for your ginger-loving BFF’s birthday!
I'm glad to hear the biscuit was so tempting even her daughter wanted to steal it.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Mostly great experience
These were a gift so I can't comment on the quality. They arrived on the expected date but the gift note was missing which meant my recipient had to phone up to find out who they were from. Even then they were just given a first name which left them guessing who it was from. Quite disappointing considering the price as they are on the expensive side. Otherwise very happy with the experience ☺️
25 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re very sorry to hear that the gift note was missing, and we completely understand how disappointing this must have been. Unfortunately, GDPR prevents us from sharing customer details, so we’re only able to provide the first name of the sender, which is our standard process.
We have raised the gift message issue with our dispatch team to help prevent this in future, and we hope to have the chance to impress you again with a seamless experience.
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Makes treats special.
Used BISCUITEERS for some time now for Christmas and Easter gifts. Always reliable, on time delivery and excellent products guaranteed. Also good customer service whether during ordering process or as after sale follow up.
31 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear that you’ve enjoyed using Biscuiteers for Christmas and Easter gifts, and that our products, delivery, and customer service have consistently met your expectations.
Your continued support means a lot to us!
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Easy to order on line
Easy to order on line. Kept well aware of the progress of the Order. Delivered well on time. Products were very well received and delicious.
31 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear that the ordering process was easy, that you were kept updated on your order, and that everything was delivered on time.
It’s wonderful to know the products were well received and delicious!
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
I discovered that I had given you the…
I discovered that I had given you the wrong address for a delivery and once I corrected it my biscuits were delivered straight away even though it was Easter weekend ,I was very impressed ! Many thanks,Trish Reid ( Canada )
30 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear that your biscuits were delivered straight away once the address was corrected, even over the Easter weekend.
It’s wonderful to know you were impressed with how quickly everything was resolved!
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
The recipient loved this gift
The recipient loved this gift. This was a first time purchase and therefore I would definitely consider using again.
1 April 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear that the recipient loved their gift, and that your first experience with us was a positive one.
We look forward to welcoming you back again soon!
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
The biscuits were a gift and always…
The biscuits were a gift and always enjoyed by the recipients. Excellent biscuits.
20 March 2026
Reply from Biscuiteers
Hi Val,
Thank you for leaving us a review about your experience with us!
We’re absolutely delighted to hear you had such a positive experience with us.
It means a lot that you’ve taken the time to share your feedback, and we’re so please your recipients enjoyed their biscuits!
If there's anything more we can do, please don't hesitate to contact our team on Yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
Easter biscuits greatly appreciated
These biscuits were for my daughter, son in law and three granddaughters and they were for Easter. They didn't make it, they were eaten on the day of arrival. The girls love them so I'm happy. They arrived on the day I chose so all in all, it was perfect.
27 March 2026
Reply from Biscuiteers
Hi Adrian,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear they arrived right on time and went down such a treat with your family!
It sounds like they were enjoyed exactly as they should be, and we’re delighted we could be part of your Easter celebrations.
If there is anything more that we can do for you, please don't hesitate to contact our team on Yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Disappointing experience and disappointing service
Ordering process was a mess and was offered £10 on my account which did not solve anything. When I requested a different solution, I was ignored. Such a shame as this used to be a great place to buy personalised gifts.
19 March 2026
Reply from Biscuiteers
Hi Dita,
We’re really sorry to hear about your experience with us and for any disappointment with your recent order.
I’m also sorry if it felt like you were being ignored — our customer service lines were unfortunately operating at reduced capacity and have only just reopened, so we're very sorry that this resulted in a delayed response to you.
We completely understand your frustration, and hope we can continue to provide Biscuit Magic with our personalised gifts as you have come to expect from us previously.
We’re very sorry again for letting you down on this occasion and do hope we can restore your confidence in us in future.
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi Danielle,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you found the quality so good and the ordering process nice and easy — that’s exactly what we aim for.
If there is ever anything more that we can do for you, please don't hesitate to contact our team on Yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Lovely gift
Lovely, reasonably priced gift.
Good variety of styled biscuits and great that it arrived within 24 hours.
23 March 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear you found the gift lovely and reasonably priced, and that you enjoyed the variety of biscuits. And I'm so glad to hear it arrived on time as expected!
If there's anything more we can do for you, please do contact our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi Chris,
Thank you for your lovely review about your experience with us!
We’re delighted to hear you love our biscuits and really appreciate your continued support!
Best Wishes,
The Biscuiteers Team X
Excellent service …
Put in a request and it was dealt with quickly and professionally
Many thanks
20 March 2026
Reply from Biscuiteers
Hi Nicola,
Thank you for leaving us a review about your experience with us!
We're so glad to hear this!
We’re really pleased we could get your request sorted for you quickly.
Best Wishes,
The Biscuiteers Team X
Delivered quickly and the recipient…
Delivered quickly and the recipient loved the biscuits. She said they were delicious too!
20 March 2026
Reply from Biscuiteers
Hi Amber,
Thank you for leaving us a review about your experience with us!
I’m so pleased to hear the biscuits arrived quickly and that they were enjoyed—this is exactly what we hope for.
Thanks again for taking the time to share your feedback!
Best Wishes,
The Biscuiteers Team X
I should have read all the negative…
I should have read all the negative reviews prior to ordering. Mother’s Day gift (purchased after email marketing re ‘Mother’s Day delivery by Sunday’). The delivery was only first attempted to be delivered on Tuesday 17th (2 days late). So do not order for gift occasions such as Mother’s Day or Birthdays where the date actually matters. Customer ‘service’ do not reply and it’s simply not good enough repeatedly blaming the delivery partner you as a company chose, own the customer experience.
17 March 2026
Unprompted review
Reply from Biscuiteers
Hi Duncan,
Thank you for reaching out to us here at the Biscuiteers, I hope you are well!
I’m really sorry to hear how disappointing this experience was, especially as it was for an important occasion.
I can see that our customer service team has been in touch with you directly to resolve this, but I do want to reiterate our apologies for the delay you experienced.
While delivery is handled by Royal Mail once parcels leave us, we fully understand how frustrating it is when something doesn’t arrive on time, particularly for date-specific gifts. We are continually reviewing our delivery options, including guaranteed weekend services.
Your feedback is really important to us and will be shared internally as we look to improve both our service and overall customer experience.
If there is anything further that I can do for you, please don't hesitate to get back in touch!
Best Wishes,
The Biscuiteers Team X
Mother’s Day gift arrived after Mother’s Day
I ordered a Mother’s Day biscuit gift from Biscuiteers on 5 March, selecting Mother’s Day delivery and paying £4.95 for postage.
Unfortunately the parcel did not arrive until Monday 16 March, the day after Mother’s Day. Royal Mail tracking shows it was dispatched at 18:18 on Friday 13 March from Croydon, which meant it entered the network very late for a weekend delivery to Inverness.
In my view that dispatch timing made a late delivery fairly predictable. I had ordered over a week in advance, so there was ample time for the item to have been sent earlier in the week, which would have made delivery before the occasion much more likely.
Customer service were polite and responsive, but they maintained that because the standard Royal Mail service is not guaranteed, they would not refund the £4.95 postage, even though the gift arrived after the event it was purchased for.
The biscuits themselves are lovely, but when you are buying an occasion-specific gift, delivery timing matters. The experience left me disappointed, particularly as this was my first time ordering from the company.
Update following Biscuiteers’ reply:
Biscuiteers have since explained that orders are typically dispatched late in the day before the requested delivery date, and in this case via a Tracked 24/48 service. However, this just reinforces my concern — dispatching at that time, using a non-guaranteed service, creates a clear risk of missing time-sensitive deliveries, particularly for locations such as Inverness. In my view, if specific dates are offered at checkout for occasions like Mother’s Day, the dispatch timing and delivery method should be aligned with achieving that outcome.
16 March 2026
Unprompted review
Reply from Biscuiteers
Hi Mairi,
Thank you for reaching out to us here at the Biscuiteers, I hope you are well!
I’m really sorry to hear how disappointing this experience was, especially as it was your first order and intended for such an important occasion.
To provide a bit more context, our orders are typically collected by Royal Mail at around 5:30pm the day before the requested delivery date and sent via their Tracked 24 service. This service delivers around 95% of parcels the next working day, with the remaining 5% arriving the following day. Because of this, we’re unfortunately unable to guarantee specific delivery dates.
Having looked into your order, I can see that it was actually dispatched earlier than our usual process using a Tracked 48 service. This meant it entered the network ahead of schedule for UK delivery. Unfortunately, it then experienced a delay in transit with Royal Mail and fell into that small percentage of items delivered a day later than expected.
While I completely understand your concerns around timing, the delivery was made within the advised delivery window outlined at checkout. That said, I am very sorry that it missed the occasion it was intended for, as I appreciate how important that timing is.
Thank you for your feedback — it’s really valuable and will be shared internally as we continue to review both our processes and how we communicate delivery expectations.
If there is anything further that I can do for you, please don't hesitate to get back in touch!
Best Wishes,
The Biscuiteers Team X
Don’t believe the delivery date
Placed my order on friday13th at 0934 hrs for delivery on Saturday14th for my friend coming out if hospital. This is Monday16th and still not delivered - had to ask her if she’d received anything in the post - which ruined the surprise. I’ve email twice and no reply yet - how disappointing and they had the cheek to send me an email with a discount code - I dont think I’ll be using that thank you
16 March 2026
Unprompted review
Reply from Biscuiteers
Hi Janice,
We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback.
After reviewing your order, we found that the product placed was an item from our café menu which should not have been available to order through the app, as café menu items are not products that we are able to ship to customers.
We completely understand how confusing and disappointing this must have been, particularly as the order was intended as a thoughtful surprise for a friend coming out of hospital.
As soon as this was identified, the issue was raised with our Ecommerce team so they can investigate why the item appeared as available in the app and ensure this is corrected to prevent the same situation happening again.
We’re very sorry for the upset and frustration this experience caused.
Best Wishes,
The Biscuiteers Team X
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