Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... See more
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Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... See more
Company replied
I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... See more
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I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... See more
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I was served by Frances she was very helpful, friendly, knowledgeable, courteous and professional. I was returning a Berghaus jacket that the zip had broken on. Frances exchanged the jacket for me. Be... See more
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Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, United Kingdom
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Blacks Glasgow store didn’t have the product I wanted but Molly rang around Glasgow to find it in another store. She found a similar product in Millets and asked them to put it aside for me WHILE she carried on trying to find my original choice. When she did find it in Tifo she then negotiated me a significant discount in their price to match the Blacks price. She was friendly, helpful and nothing was too much trouble. She’s a star.

Reply from Blacks - Glasgow
Super knowledgable and helpful staff, really appreciated Dan (top floor) and Rachel on our visit today.

Reply from Blacks - Glasgow
Upstairs Dan, what a guy , helped us more than we could of asked, we are going camping today and Dan helped us get all the gear we needed and even packed our bag for us while telling us good places to go in aviemore, never had such helpful service from a store before 10/10

Reply from Blacks - Glasgow
Advised staff that I hated shopping so it needs to be quick and painless. Was in to take advantage of sales and get gift voucher for friend’s birthday. Top-floor Daniel - or should I say top drawer was especially helpful, empathetic and knowledgeable about products on sale, which isn’t always a given.

Reply from Blacks - Glasgow
I visited this store today looking for walking/mountaineering boots, and was served by Daniel K, attentive service and very informative, very kind and helpful service.

Reply from Blacks - Glasgow
These folks are very helpful and happy to sort out stuff online or instore. Some great bargains.

Reply from Blacks - Glasgow
Great selection of camping/walking gear and really helpful, knowledgeable staff. Dan, on the top sales floor, was especially helpful.

Reply from Blacks - Glasgow
The polite and professional behaviour of the staff.

Reply from Blacks - Glasgow
I was looking for a waterproof lightweight coat. The salesman Dan PM,( there are 3 Dan's) patiently explained the pros and cons off several items.we settled on am OEX jacket. I have been to quite a few stores in Glasgow, I was very impressed with this lad and his knowledge. I would definitely be back. When home I checked the reviews for this jacket. I could have bought it for £30 cheaper,but that's the experience of going into a shop,trying on the garment with staff that have knowledge. Thanks.

Reply from Blacks - Glasgow
The staff DAN PM WAS a very good salesman

Reply from Blacks - Glasgow
Big thanks to Daniel on the top floor for his help today, from making sure the items I bought were just what I was looking for, to giving me clear directions to loading bay, and loading my bulky items into my car. Really pleasant and knowledgeable. A credit to your team. This level of service encourages customers to return.

Reply from Blacks - Glasgow
I was served by Molly. She could not have been more pleasant. Apart from being extremely knowledgeable nothing appeared to much trouble. She is a real credit to your business, so much so that I will in future shop first at Blacks. Well done Molly! And well done Blacks.

Reply from Blacks - Glasgow
I was served by Molly who was very knowledgeable about all the walking shoes. She provided the best customer service I have had for some time.

Reply from Blacks - Glasgow
Was looking for new hiking boots. Good range available, friendly and knowledgeable staff. I was helped by Dan and I'm very happy with my new comfortable boots.

Reply from Blacks - Glasgow
Great service from the staff at Blacks. Did everything to make buying the correct size pair of shorts easy.
And when they didn't have a top I was after in my size they got in touch with their sister store, Millets and asked the staff there to reserve one for me to collect at my convenience. Very friendly too. Thanks to Holly.

Reply from Blacks - Glasgow
Very nice and helpful staff (served by dan and his team)

Reply from Blacks - Glasgow
Molly at Blacks, provided 5 star service and I would highly recommend anyone to visit and for the same experience.

Reply from Blacks - Glasgow
Dan was incredibly warm and encouraging. We tried on many pairs of shoes and may have tired him out a bit, but he never stopped smiling. His extensive knowledge about hiking shoes was extremely helpful to us. Additionally, he guided us well regarding the differences between various brands and products. Thank you, Dan, for your exceptional service.

Reply from Blacks - Glasgow
First class service. Andrew really knows his stuff. He was very patient with me and answered all of my questions in relation to new long distance walking sandals. Phenomenal service throughout. Many thanks Andrew, your time and experience was very much appreciated. Billy

Reply from Blacks - Glasgow
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