Blacks - Glasgow Reviews 

618
TrustScore 5 out of 5

4.9

Unit 4&5, 167 Argyle Street, G2 8BU Glasgow, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... See more

Company replied

Rated 5 out of 5 stars

I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... See more

Company replied

Rated 1 out of 5 stars

I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... See more

Company replied

Rated 5 out of 5 stars

I was served by Frances she was very helpful, friendly, knowledgeable, courteous and professional. I was returning a Berghaus jacket that the zip had broken on. Frances exchanged the jacket for me. Be... See more

Company replied


Company details

  1. #80 of 92 best companies in Outdoor clothing and equipment shop
  2. #83 of 122 best companies in Activewear shop
  3. #42 of 57 best companies in Bags and luggage shop
  4. #70 of 79 best companies in Camping Shop
  5. #30 of 40 best companies in Running Shop
  6. #129 of 217 best companies in Shoe shop

About Blacks - Glasgow

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, United Kingdom

  • 01414 041190

4.9

Excellent

TrustScore 5 out of 5

618 reviews

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4.9

All reviews

(618)

3,370 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great OS map selection

We got all the maps we needed for our upcoming trip. Thanks to Rachel & team

22 September 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

The shop was well stocked with exactly…

The shop was well stocked with exactly what I needed. Layla was very friendly and helped me choose the right size gas bottle.

22 September 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Perfect Berghaus jacket

Perfect Berghaus jacket, large size my husband was delighted with the comfort and pocket access, very good quality, delivered as stated within a couple of days Thank You

19 September 2024
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Helpful Staff

Really helpful, friendly staff, Andrew and Aaron helped me with footwear and clothing and were both great. Good sale on.

15 September 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

Would like to thank Fran & Dan from…

Would like to thank Fran & Dan from BLACKS in Argyll st for their great service' couldn't be happier! , the staff at this store are a credit to their company' Got my self a new Berghaus jacket and boots and was very pleased with my whole experience at this store, will definitely be going back to Blacks Argyll street.

2 September 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Rachel was prompt in showing me to the…

Rachel was prompt in showing me to the fitting room, so I check the sizing of some waterproof over trousers. Polite and helpful, she completed the purchase for me.

8 September 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great staff and sale

Rachel was super helpful, left super happy with our purchase. Great Sale selection too

6 September 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service from Dan…

Today I went into the new huge Go Outdoors Superstore in York. I was served by Dan. He is on short term loan from this Glasgow store. He was exceptionally helpful, patient and knowledgeable. I am confident his opinion is completely honest and will enable me to make an informed choice.
Thank you Dan. You are a major asset to the company. Sheila
If you are served

5 September 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Andrew was brilliant

Andrew was brilliant. We were looking for a new set of walking boots for my wife. He was super helpful very knowledgeable. Avery good experience.

26 August 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Daniel was a credit to your store he…

Daniel was a credit to your store he was very polite, helpful and patient he assisted me with my purchase of waterproof shoes.

24 August 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Rachel gave me amazing support in…

Rachel gave me amazing support in choosing the best shoes for climbing Ben Nevis. I highly recommend the shop and the service.

20 August 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Exemplary customer service

The customer service at Blacks is exemplary. We had a recent unfortunate experience with a tent which was faulty when purchased. Their online team were fast to respond, understood our situation and gave clear, accurate advice on how to resolve the situation. We also attended in person at a store where again the customer service was exemplary with the in-store team going above and beyond to help resolve the issue. The team really did turn a problem into a positive experience.

9 August 2024
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Friendly and really helpful staff member

Looking for cadet boots for my daughter everywhere and thought I’d check in Blacks just incase. I approached a member of staff called Layla and she was so helpful. She showed me the options and with her experience of being a cadet herself she gave us advice on picking the right pair.

Highly recommend and the boots were great value for money also.

17 August 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Rated 5 out of 5 stars

Went into Blacks to look at boots on a…

Went into Blacks to look at boots on a visit to Glasgow. Rachel was very helpful indeed, she couldn’t do enough for me. The price was excellent. I hope I have many years walking in my new boots. Thanks for help. Joan, Wirral.😊

17 August 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Professional and courteous

A very professional, courteous, friendly and informative service by Rachel.

17 August 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Molly and Holly were superb in their…

Molly and Holly were superb in their knowledge of clothing for the outdoors. They were also very personable and offered great alternatives for our upcoming bicycle trip across Scotland.

15 August 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent customer service from top…

Excellent customer service from top floor Dan yesterday,made a nice change,enjoyed the experience

14 August 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Enjoyable shopping experience

Staff were on hand to assist and staff member Dan PM was pleasant and informative at checkout ,I remembered Dan from a previous visit to this store where he was equally as pleasant and informative and a credit to the Blacks name . THANKS 👍

10 August 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Dan PM is a STAR staff

Dan PM helped me and my friend to find the perfect fit in hiking shoes. He definitely knows his stuff! Lovely, friendy and professional.
Thank you! :)

8 August 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Really helpful and friendly service…

Really helpful and friendly service from Elizabeth today :)

6 August 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

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