Great service. I needed a new pair of walking boots in a rush- I gave James 3 or 4 key criteria and he quickly gave me several options and helped me select the right choice. He also gave a range of af... See more
Company replied
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I had fantastic customer service today. We are looking into DofE resources for our students for this year’s bronze and silver award expeditions. The staff were knowledgeable and able to provide grea... See more
Company replied
Needed replacement boots but it’s often difficult to find shoes that fit. Blacks in Salisbury always has excellent customer service and yet again came up trumps. Really sad to hear the store is set t... See more
Company replied
Salisbury Branch. The attitude of one member of staff was absolutely appalling, I have never had a member of staff of any store be so rude in their approach to a customer (me). I wasn't going to com... See more
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Company details
- Outdoor clothing and equipment shop
- also in
- Activewear shop
- Bags and luggage shop
- Camping Shop
- Running Shop
- Shoe shop
About Blacks - Salisbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
17 New Canal, SP1 2AA, Salisbury, United Kingdom
- 01722 447476
4.7
Excellent
479 reviews
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Great customer service and advice
On the day I went to Blacks in Salisbury, Wiltshire Rich gave exceptional customer service and fantastic advice, I initially only went in to look and get an idea of what I might want. Because of the amazing advice, friendly and warm service and information that Rich and the rest of the crew, Max and James gave to me on the day I decided to purchase the item there and then. Rich pointed me in the direction of the best value for money items and allowed me to make my decision; at the same time advising which items He considered best for performance and reliability for my budget, with great added advice from Max and James I was able to make my final decision, I left happy with my purchase wanting to return again. 🙂
15 April 2024
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Great friendly and helpful staff
Great friendly and helpful staff, especially the legend that is Rich!
14 April 2024
Unprompted review
Reply from Blacks - Salisbury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Steve was excellent and overall service…
Steve was excellent and overall service was great.
13 April 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Very helpful service
Very helpful service from Steve and Maisie yesterday
4 April 2024
Unprompted review
Reply from Blacks - Salisbury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Reply from Blacks - Salisbury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Blacks Salisbury- Rich
Rich in Salisbury couldn’t have done more to help me out. I was looking for a walking shoe and he pointed me in the right direction. After choosing a couple and after a few flights of stairs later, alas, not in my size, however on the last trip he came with an alternative in my size which was bang on, and in price!!Cheers again Rich, Paul
29 March 2024
Unprompted review
Reply from Blacks - Salisbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Excellent guidance on a wide range of products
We were somewhat baffled by the wide range of waterproof coats. Rich guided us to the best coat for our budget. I’m extremely happy with my purchase.
29 March 2024
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Last time I brought water bottle and…
Last time I brought water bottle and bag . Water bottle was damaged when I checked at home they told me to visit for refund or exchange. If I go to exchange that water bottle it waste my time as well as travel cost so be careful when you buy they display damaged items. 💔
21 March 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Impeccable After Sales Service
First class company who honour their guarantee and are prepared to go beyond it where appropriate - such as with a faulty pair of expensive Meindl Kansas GTX walking boots which Blacks agreed to replace even though they were nearly 2 months out of warranty
27 March 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Salisbury Store
Salisbury Store, served by Rich who was extremely helpful, knowledgeable, friendly and available to advise in an unobtrusive manner. We would certainly be happy to be served by Rich in the future.
23 March 2024
Unprompted review
Reply from Blacks - Salisbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Helpful staff
Warm greeting by Sarah, member of staff. Helpful, wanted to make sure I had the right product for my purposes.
21 March 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Went to buy a jacket today
Went to buy a jacket today, and wasn’t quite sure in the sizing, but a guy called Rich was really helpful, giving tips on how to choose the right fit. would definitely recommend.
24 March 2024
Unprompted review
Reply from Blacks - Salisbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Good knowledgeable service
Good knowledgeable service, didn’t feel “sold to”. Decent offers.
23 March 2024
Unprompted review
Reply from Blacks - Salisbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Sarah was very polite and nothing was…
Sarah was very polite and nothing was too much to ask very helpful.
21 March 2024
Unprompted review
Reply from Blacks - Salisbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Good service
Went into blacks today just to have a look, was looking at jackets and rich came over and asked if he could help, he was very helpful, friendly, professional , and had good knowledge of the products, with this I gladly bought a jacket and rucksack for my work.
20 March 2024
Unprompted review
Reply from Blacks - Salisbury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Reply from Blacks - Salisbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Katie was really helpful and we had new…
Katie was really helpful and we had new boots in no time
15 March 2024
Unprompted review
Reply from Blacks - Salisbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Reply from Blacks - Salisbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Excellent service at Blacks Salisbury…
Excellent service at Blacks Salisbury when Ricky? exchanged gloves that hadn't fit properly for better ones. Helpful advice without undue pressure. Would always go there for outdoor clothing.
11 March 2024
Unprompted review
Reply from Blacks - Salisbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very friendly and attentive
Very friendly and attentive. Katie was a credit to the business
5 March 2024
Unprompted review
Reply from Blacks - Salisbury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
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