Blacks - Sheffield Reviews 

1,467
•
TrustScore 5 out of 5

4.9

69 The Moor Shopping Centre, S1 4PF Sheffield, GB

•

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Rated 5 out of 5 stars

Stevie and Adam were really knowledgable about the products and took as much time as I needed to help me find the right waterproof coat and boots for me. A great shopping experience and a satisfied cu... See more

Company replied

Rated 2 out of 5 stars

Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... See more

Company replied

Rated 4 out of 5 stars

Easy to use website, doesn't make it clear that click and collect is free. Decent prices. Nice friendly staff at pick up. Good quality items

Company replied

Rated 5 out of 5 stars

Stevie, the manager advised me how to park in the loading bay when I came to pick up the jacket. Jade served us when we arrived and was extremely helpful, making our shopping experience very satisfyin... See more

Company replied


Company details

  1. Outdoor clothing and equipment shop
  2. also in
  3. Activewear shop
  4. Bags and luggage shop
  5. Camping Shop
  6. Running Shop
  7. Shoe shop

About Blacks - Sheffield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 69 The Moor Shopping Centre, S1 4PF, Sheffield, United Kingdom

  • 01143 999828

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,467)

3,893 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly service, great prices!

Came in to purchase the OEX Novo stove after finding it online for £19 cheaper than GoOutdoors. Store was tidy and well stocked, and I received some very knowledgeable advice from the store manager about my options. Also had 5* service at the till from Jade who helped me get a good deal on some walking socks. Shop here if you want value for money and honest, friendly service!

25 June 2025
Unprompted review
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Reply from Blacks - Sheffield

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Rated 5 out of 5 stars

Couldn’t find what I was looking for…

Couldn’t find what I was looking for and was approached by a member of staff (Rio) she was really polite and made my shopping experience easy, got what I came in for and more thanks to Rio

22 April 2025
Unprompted review
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Reply from Blacks - Sheffield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Came into store looking for a backpack

Came into store looking for a backpack, Simon was very knowledgeable about the range and which warranties etc.

Left with a great backpack, water bladder and dry bag!

8 June 2025
Unprompted review
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Reply from Blacks - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer service big shout out to…

Great customer service big shout out to Emily

5 June 2025
Unprompted review
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Reply from Blacks - Sheffield

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Emily and Adam made this shopping…

Emily and Adam made this shopping experience a friendly and personable one. Emily was particularly helpful in ensuring I got the product I wanted. Thank you both!

5 June 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very good member for staff very very…

Very good member for staff very very helpful thank Adam

5 June 2025
Unprompted review
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Reply from Blacks - Sheffield

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Walking shoes

Went to to find some walking shoes.
Store assistant Emily was v.helpful in finding a great pair.

1 June 2025
Unprompted review
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Reply from Blacks - Sheffield

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Helpful friendly staff

Helpful friendly staff

3 June 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Rated 5 out of 5 stars

I went in with some questions around camping

I went in with some questions around camping and was suitably helped and informed by Stevie, she helped me pick out a full kit and no question was too much for her,

Great service from her

29 May 2025
Unprompted review
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Reply from Blacks - Sheffield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great staff and products !

Had lots of help from the wonderful Emily, got some fab shoes, thank you !

2 June 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Rated 5 out of 5 stars

Amazing services Emily was epci

Amazing services Emily was epic

1 June 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Backpack Assistance

Everyone we spoke to was super helpful and kind, Emily in particular was incredible and helped me find the perfect backpack for my trip to South Africa. She knew the perfect bag thanks to firsthand experience and told me everything i needed to know.

It’s a really nice shop and everything so easy to find!

31 May 2025
Unprompted review
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Reply from Blacks - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Friendly and knowledgeable staff

I came in today to purchase a tent. I was greeted at the door by the friendly manager and said I wished to purchase a tent.
Jade served me and assisted me with my purchase providing good knowledge and Exelent customer service experience. jade also provided me with a leaflet containing tent care information.
She was friendly and I look forward to shopping at Sheffield blacks again.
As I left the store the manager said a friendly goodbye

28 May 2025
Unprompted review
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Reply from Blacks - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Emily was great at helping me to choose…

Emily was great at helping me to choose a replacement pair of walking boots. I told her my requirement & left it to her it, she nailed it bringing out two pairs one of which, North Face, was perfect for me. Emily was very friendly, attentive & helpful.

24 May 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer support

Great customer support with Emily

24 May 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Rio went above and beyond to help us…

Rio went above and beyond to help us today in the Sheffield store. She gave us lots of time and was very patient as we checked our cycle rack product that there were no bits missing, after it had been delivered by Evri quite badly damaged. Thank you for excellent service. Nothing was too much trouble for her. 😀

24 May 2025
Unprompted review
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Reply from Blacks - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

I had such a lovely time at Blacks and…

I had such a lovely time at Blacks and it was with the worker called Mollie, she helped me answer all questions even if some of them was silly. She’s a polite lady and made my experience in the shop worth while.

18 May 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

My experience was good

My experience was good, staff were friendly, Emily in particular was very helpful.

19 May 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very nice service from Emily was…

Very nice service from Emily was amazing and very helpful

19 May 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

visited Your Sheffield the more store…

visited Your Sheffield the more store on entering the store I was greeted by a lovely member of staff Emily I was enquiring about a cadac barbecue. Emily gave me all the information I needed to know and more she was very knowledgeable and helpful I ended up buying one . Emily also let me use a trolley to take it to my car which was Very much appreciated. Emily went above and beyond excellent customer service 🌟🌟🌟🌟🌟
The next day I returned back to the store and I purchased a smaller barbecue the member of staff that helped me again was very knowledgeable and helpful Rio 🌟🌟🌟🌟🌟 . Rio offered to help carry the barbecue round to the car for me which again I was very much appreciated. The staff at this store are extremely helpful very knowledgeable very friendly I will definitely be returning because of the customer service I have received.

14 May 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

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