Came in to the store and can’t thank Stevie enough, she helped with every question I had and went above and beyond to make sure I left with everything I needed and happy!
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See what reviewers are saying
First time hiker looking for advice and boots. Served by Simon aka Trav, he was helpful, attentive and knowledgeable, I initially went for a particular boot and he talked me into buying a cheaper one... See more
Company replied
I visited the Sheffied Moor store to buy some new walking boots. Mollie served me on the shoes and was knowledgable, friendly and patient whist I tried on a wide range of options. Based on Mollie’s a... See more
Company replied
preparing for a DofE Silver expedition, been sold a tent, sleeping bag, and now rucksack all by Adam on 3 separate dates. Amazing service.
Company replied
Company details
- #79 of 91 best companies in Outdoor clothing and equipment shop
- #83 of 123 best companies in Activewear shop
- #42 of 57 best companies in Bags and luggage shop
- #70 of 78 best companies in Camping Shop
- #29 of 39 best companies in Running Shop
- #130 of 218 best companies in Shoe shop
About Blacks - Sheffield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
69 The Moor Shopping Centre, S1 4PF, Sheffield, United Kingdom
- 01143 999828
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Emily Adam Rio were all amazing an made…
Emily Adam Rio were all amazing an made it a fun shop!
20 December 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Brilliant customer service
Brilliant customer service. Adam was really knowledgable about the products, gave me a broad range of alternatives and narrowed down the search, identifying my needs.
Excellent store and a credit to the outdoor industry.
18 December 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Exactly what I wanted
Prompt attention at desk & provided me with what I needed straight away. Politely.
13 December 2024
Unprompted review
Reply from Blacks - Sheffield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
GREAT STAFF WITH GREAT KNOWLAGE
22 November 2024
Reply from Blacks - Sheffield
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Really great staff
Really great staff, and friendly atmosphere. Big thanks to Emily for helping me with my purchase, was super helpful!
22 November 2024
Unprompted review
Reply from Blacks - Sheffield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
New Coat(s) required!
Dropped in to see if Adam could recommend a new synthetic down jacket for me……we ended up buying the coat that I was after (Rab) plus a nice warm Didrikson Parka for my wife too!
Both Great Value! Plus excellent service from Adam!
17 November 2024
Unprompted review
Reply from Blacks - Sheffield
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
My shopping experience in Black’s, Sheffield!!!!!
I called into Black’s, Sheffield to get some ideas about walking shoes. I was looking at some on the Bargain Section and saw some Peter Storm shoes for £20 00. Tried them on and they fitted perfectly. I only had£19 00 with me, but a member of staff called Jack was more than helpful and he was going to arrange to keep them for me until the next day. However he came back and said that I could have them for £19 00, which was great!!! He could not have been more helpful and to me, this was great customer service!!! Extremely satisfied all round and this has encouraged me to call again in the future for any more items that I need to buy. Well done, Black’s!!!!
17 November 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
A smile wouldn’t hurt.
I returned a puffer jacket as the lining was leaking out through the seams. There was no argument but the attitude of the middle-aged assistant was almost surly, with certainly no apology for the inconvenience or anything like that. The younger assistant with her was much more pleasant and knowledgeable, helping to sort out a complication with the refund.
25 October 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
great service from emily
17 October 2024
Unprompted review
Reply from Blacks - Sheffield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Great service
Great service, got everything I needed and Adam was great making sure I had everything I needed
12 July 2024
Unprompted review
Reply from Blacks - Sheffield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Excellent service at Sheffield store
Went into the Sheffield store for some walking shoes/boots and was served by Adam. We found him to be very knowledgeable about the products and was able to give us great advice. He had a professional and friendly manner throughout and we felt at ease to ask questions. Thank you.
6 October 2024
Unprompted review
Reply from Blacks - Sheffield
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great service from Adam
Great service from Adam, was very helpful with advising a few items, and helping me pick out what I needed for my hike!
6 October 2024
Unprompted review
Reply from Blacks - Sheffield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Emily was a great help and went the…
Emily was a great help and went the extra mile to help us find and order the products we wanted.
5 October 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Alisha provided outstanding service
Alisha provided outstanding service! She was incredibly helpful, knowledgeable and made sure I had everything I needed. Her personable and friendly demeanour made the experience truly enjoyable. Alisha went above and beyond to assist me, and her expertise was evident in every interaction. I left feeling well taken care! Exceptional service!!
4 October 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Reply from Blacks - Sheffield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Thank you Ross
Ross was really helpful today with picking out the right hiking shoes
He was very friendly and knowledgeable
23 September 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
A excellent service fast delivery and…
A excellent service fast delivery and excellent service from all the staff at Sheffield moor branch :) thank you :)
3 September 2024
Reply from Blacks - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Always very helpful and good prices
Always very helpful and good prices, Mollie was very on show sectio .
15 September 2024
Unprompted review
Reply from Blacks - Sheffield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Mollie was fantastic she is reall very…
Mollie was fantastic she is reall very helpful young and enthusiastic and polit.....I have a great experience in that store
15 September 2024
Unprompted review
Reply from Blacks - Sheffield
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Absolutely brilliant staff
Absolutely brilliant staff. Very helpful very friendly and always take time to fully answer customers questions. Also very well stocked shop with everything you might need
12 September 2024
Unprompted review
Reply from Blacks - Sheffield
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
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