It is like being in the car with a parrot, the camera won’t stop talking, on repeat says, ‘black vue for safe driving’, ‘starting normal recording’ and ‘wi-fi unavailable’ - of course it’s unavailable... See more
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Review summary
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Worthless cameras. Impossible to use after updating applikation. Bad security, slow connection and bad quality. There are houndreds of better companys that produces good dashcams and easy apps. Don’t... See more
Company replied
Spent 100s on Camera, power battery and wifi module. Battery faulty, wont refund, Camera needed firmware update, wifi module wont connect. Support service utterly abysmal. Purchased a Nextbase for m... See more
Company replied
Camera is useless Spent 500quid on a dr900 because it was the superior for night time recording quality. I work nights so need something thats better then standard Keeps restarting blackvue ai... See more
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1.6
Bad
150 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically takes over 1 month to reply
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trying to find an event and cant find…
trying to find an event and cant find it, someone scratched the car and does not indicate anything . this cam is a joke.
15 July 2024
Unprompted review
Reply from BlackVue
Thank you for your review. We're truly sorry that the footage wasn't available when you needed it most.
BlackVue dashcams use loop recording, which continuously overwrites the oldest files when storage is full. Critical event footage can be protected automatically through parking mode or manually using the event button — however, we recognize this isn't always made clear at the point of purchase or installation, and that's something we take responsibility for improving.
If you'd like help adjusting your settings to better protect important footage going forward, please contact us at cs@pittasoft.com.
— BlackVue Support Team
Overpriced. Poor quality.
For the price point, you’d expect it to last longer than 2.5 years!!
19 June 2024
Unprompted review
Reply from BlackVue
Thank you for your review. We're sorry to hear that your BlackVue device has not performed as expected, and we understand how disappointing this must be.
We'd like to look into your situation further. Please contact us at cs@pittasoft.com with your device model and serial number, and our support team will review your case.
— BlackVue Support Team
Many problems
I have spent 1000 euros in a front/rear 4G dash-cam with an external battery, 3 months ago. For this price I didn’t expect this quality of a product. It doesn’t switch on all the time, even after manual firmware update. It has to be diaconnected from power, and connected again. Sometimes you need to remove the SD card in order for it to work. The connection with the cloud drops when you try to have live view. The connection with the WiFi drops when you try to download multiple videos to your mobile app. In general reminds me a beta product which needs lots of fixes before released to the market. Unfortunately I cannot get my money back and return the camera, so I have to swallow a very bad purchase
23 March 2024
Unprompted review
Reply from BlackVue
Thank you for your review. We're sorry to hear that your BlackVue device has not performed as expected, and we understand how disappointing this must be.
We'd like to look into your situation further. Please contact us at cs@pittasoft.com with your device model and serial number, and our support team will review your case.
— BlackVue Support Team
Overly expensive and complicated…
Overly expensive and complicated dashcam that seems to have captured the luxury car market. Customer service follow up is extremely poor. Head over to Harvey Norman and get yourself a dash cam for about 1/20th of the price that is far less complicated to use and that records all day long without dashcam prices to record. I’m asking BMW for its removal and a full refund!
23 December 2023
Unprompted review
Reply from BlackVue
Thank you for your feedback. We're sorry to hear that the product and support experience didn't meet your expectations, especially given the investment you made.
If you'd like assistance with your situation, please contact us at cs@pittasoft.com and we'll do our best to help.
— BlackVue Support Team
Do not buy Blackvue
I bought Blackvue after an accident and spent 6 months trying to get it working. Nobody could get it working. Strathfield car radios was hopeless and Blackvue has been charging me for 18 months of cloud access that I don't have. I also pay $15 a month for a SIM. I had another rear ender , luckily 2 police saw it this time as when I checked the Blackvue app, it hadn't recorded a thing for that day. It cost quite a bit and you couldn't buy a worse dashcam.
27 June 2023
Unprompted review
Reply from BlackVue
Thank you for your review. We're truly sorry to hear about the extent of the difficulties you've experienced — both with the device and with being charged for cloud access you were unable to use.
Continued billing without a functioning service is not acceptable, and we'd like to look into this. Please contact us at cs@pittasoft.com with your account details and we will review the situation.
— BlackVue Support Team
No one help in CS
No one reply my enquiry , no one provided help, seems their CS is closed forever.
23 November 2023
Unprompted review
Reply from BlackVue
Thank you for your feedback. We're sorry to hear that you had difficulty reaching our support team — this is not the experience we want for our customers.
Our support team is available through the following channels:
- Email: cs@pittasoft.com
- Phone (US/Canada): 1-844-694-4469 (Mon–Fri, business hours)
If you've already submitted a ticket, please reply to this review with your ticket number and we will follow up directly. We'd like to make this right.
— BlackVue Support Team
750 LTE.
750 LTE.
Issues from day 1. "Technical support" do not come back to you. My unit is 4 months ol and has never been right, now it's not sending push notifications. When they ask me about the set up (i'd already confrimed it was correct) I respond promptly, a week later and you have to be chasing again.....no response. A nice camera - if it was reliable. Next to useless if not. Hang on! A reply… years later🙄
28 October 2023
Unprompted review
Reply from BlackVue
Thank you for your feedback. We're sorry to hear that your unit has had issues from day one and that our support team's response time fell short of expectations.
Delays in follow-up are not acceptable, and we apologize for the frustration this caused. If your issue remains unresolved, please reach out to us at cs@pittasoft.com and we will prioritize your case.
— BlackVue Support Team
I would look for a cheaper and better brand
I would look for a cheaper brand. I had one unit die after 3 1/2 years, at around $1000 this was disappointing. I then had this great idea to purchase a new 970x model as a single camera and utilise the camera in the back tailgate I spent a whole fkn day putting in. Guess what, the power lead Plug and the rear camera are NOT Compatible with each the 970x. Why do these GREEDY companies do that. Now I have wasted $2000 and I still have to find and buy a rear camera and waste another day putting that in.
And then we get to their stupid software, its pain in the ass. We have 4 Blackvue dash cams and it only allows you to remote view one of them unless you Subscribe. I hate these guys with a vengeance now, they sell over priced mid quality products and fleece you at every level. Never again.
26 October 2023
Unprompted review
Reply from BlackVue
Thank you for your review. We're sorry to hear about the compatibility issue between your existing rear camera and the DR970X, and the frustration this caused.
We understand how disheartening it is to invest significantly in our products and encounter unexpected limitations. Regarding the multi-camera remote view, we recognize that the current subscription requirement is a point of frustration for multi-camera users, and this feedback has been noted.
Please contact us at cs@pittasoft.com with your device details — we'd like to look into what options may be available for your setup.
— BlackVue Support Team
Well I have finally given up with my…
Well I have finally given up with my BLACKVUE camera, getting fed up with Starting normal recording repeating despite changing SD cards and unreliable cloud connections, so getting a THINKWARE camera fitted, I have a THINKWARE camera in my smart car and it’s so much easier to, sorry BLACKVUE but I have had enough
13 October 2023
Unprompted review
Reply from BlackVue
Thank you for your feedback. We sincerely apologize for the experience you've had with our app.
We acknowledge that recent app updates have introduced usability and connectivity issues for some users, and we understand how frustrating this is — especially when you rely on the footage when it matters most. Your feedback has been shared with our development team and is actively being reviewed.
If you're still experiencing issues, please reach out to us at cs@pittasoft.com with your device model and app version. We'll do our best to assist you.
— BlackVue Support Team
I have the Blackvue 900x dashcam and…
I have the Blackvue 900x dashcam and had a bad hit and run where my car was severely damaged while on parking mode and the camera FAILED to record the IMPACT and now I have no proof of the accident since it FAILED TO RECORD!
26 September 2023
Unprompted review
Reply from BlackVue
Thank you for your review. We're truly sorry that the footage wasn't available when you needed it most.
BlackVue dashcams use loop recording, which continuously overwrites the oldest files when storage is full. Critical event footage can be protected automatically through parking mode or manually using the event button — however, we recognize this isn't always made clear at the point of purchase or installation, and that's something we take responsibility for improving.
If you'd like help adjusting your settings to better protect important footage going forward, please contact us at cs@pittasoft.com.
— BlackVue Support Team
I am really disappointed with…
I am really disappointed with Blackvue's service even though I have met directly with the Manager for all of NSW and promised that after 3 days they will help me because my dashcam has no power. And I sent a text and it wasn't answered until I called several times. Finally, I texted and called but until now I haven't received any reply. I just signed the purchase of 2 more Blackvue dashcams for my new car because previously I thought their service was good and now my plans will be cancelled. Blackvue only promises but their service is very bad.
9 September 2023
Unprompted review
Reply from BlackVue
Thank you for your feedback. We're sorry to hear that you had difficulty reaching our support team — this is not the experience we want for our customers.
Our support team is available through the following channels:
- Email: cs@pittasoft.com
- Phone (US/Canada): 1-844-694-4469 (Mon–Fri, business hours)
If you've already submitted a ticket, please reply to this review with your ticket number and we will follow up directly. We'd like to make this right.
— BlackVue Support Team
Unreliable intermittent cloud connection
I recently purchased a BlackVue DR770X-1CH + their CM100LTE connectivity module with Vodafone V-Sim. This was specifically selected for its ability to connect remotely to the DR770 camera while the vehicle is parked overnight.
The system was professionally installed by the supplying company, and was setup, registered with Vodafone and working correctly.
That evening I disappointingly couldn't connect to the BlackVue cloud and remotely access the camera. I requested a call back from Vodafone through their app, which they responded to within 5 minutes, and confirmed their signal was good.
The next morning I was able to connect to the cloud and access the camera. All good. However, later that day it was back to no connection.
This intermittent connection has continued since. each time I have contacted Vodafone and confirmed their signal is healthy.
I don't believe there is an issue with the hardware. its clear BlackVue have a problem with their cloud.
I'm returning everything for a refund.
30 September 2023
Unprompted review
Reply from BlackVue
Thank you for your review. We're sorry to hear about the frustration with our cloud service and subscription.
We understand how important reliable cloud access is, especially given the investment you've made in our product. If you experienced an unexpected charge, a subscription activation issue, or a change in service features, please contact us directly at cs@pittasoft.com with your account details and we will look into this as a priority.
— BlackVue Support Team
I would not even rate this company 0…
I would not even rate this company 0 star, not even worth it.
So, I notified them of the cancellation of the fleet plan when I was charged. I have tried many times through the app and have been unable to get through them through chat to cancel the plan. but, after being charged, I asked for a refund and did not even use the fleet plan for a day I had to email them regarding the cancellation issue that the app is not allowing me to do so.
Yet, they had charged me regardless and put the blame on me for not cancelling. Is it my fault the service they provide on the app is not working ? yet told that it was my fault ?
Blackvue cloud, this is the app you have created not me. The navigations within your app and whats shown should be in working order.
Keep the money, your company needs it. Learn to value your customers. The better the customer service and understanding towards customers will help you further.
Thank you.
7 September 2023
Unprompted review
Reply from BlackVue
Thank you for your review. We're sorry to hear about the frustration with our cloud service and subscription.
We understand how important reliable cloud access is, especially given the investment you've made in our product. If you experienced an unexpected charge, a subscription activation issue, or a change in service features, please contact us directly at cs@pittasoft.com with your account details and we will look into this as a priority.
— BlackVue Support Team
fantastic cams bad customer service
fantastic cams shockingly bad customer service!!
emailed a query on creating a account for online shop, as it kept saying forbidden, after a week of about 20 emails back and forward they they just closed the conversation without sorting the issue out,
30 August 2023
Unprompted review
Reply from BlackVue
Dear Customer,
We are sorry to know about the issue and inconvenience.
May we know your inquiry and name of the agent assisting you? We will response to your request as soon as possible. Please resend your issue/request to cs@pittasoft.com to assist you.
Thank you.
Low quality with awful support
A Meh company. Used to be decent but the quality has gone down and down and the backend support is now none existent.
'No rear camera' message, after hours of back and forth they eventually agreed to look at it under warranty (3 months remaining). They took 2.5 months to look and decide there 'was no fault', it's arrived back and guess what? Same fault but now it's out of warranty so they won't swap it out - really bad. Also £36 for a plastic mount?
Chinease quality products at German quality prices - don't do it!
22 July 2023
Unprompted review
Reply from BlackVue
Thank you for your review. We're sorry to hear about the issues you've experienced and understand your frustration with the repair cost.
Warranty and out-of-warranty repair decisions are made on a case-by-case basis, and we'd like to ensure your situation was handled correctly. Please contact us at cs@pittasoft.com with your serial number and original purchase details so we can review your case.
— BlackVue Support Team
An admass
An admass: spent 1100 euros for low quality device who never worked correctly.
Their official vendor in France never responded. The Help Center just kidding.
So, we’ll try to close their business in France
25 August 2023
Unprompted review
Blackvue tech support 👎
I have a DR500GW, that the blackvue app no longer supports so I cant update the time or date on the camera. Contacted Blackvue technical support and spoke to their advisers including the product manager for UK and was more or less told tough luck. If I wanted to buy a new dashcam go to the website. I won't be spending my money with a company who treats their customers like that. Unprofessional and no empathy.
24 August 2023
Unprompted review
Reply from BlackVue
Thank you for your feedback. We're sorry to hear that your experience with our support team lacked the empathy and care it should have.
We acknowledge that older models such as the DR500GW have limited compatibility with the current app version, and we understand how frustrating it is to be told there is no solution without being offered alternatives. Please contact us at cs@pittasoft.com and we will do our best to explore available options for your device.
— BlackVue Support Team
Constant connection wifi problems…
Constant connection wifi problems leaving me sitting in my car wasting hours trying to download , set up or just fix. Have no confidence I will ever be able to download if I need to. Out of desperation paid the extra for cloud service, has made no difference. Will not be using this product ever again, my car lease is up next year, looking forward to getting rid of this frustrating poor quality product.
22 July 2023
Unprompted review
Reply from BlackVue
Thank you for your feedback. We sincerely apologize for the experience you've had with our app.
We acknowledge that recent app updates have introduced usability and connectivity issues for some users, and we understand how frustrating this is — especially when you rely on the footage when it matters most. Your feedback has been shared with our development team and is actively being reviewed.
If you're still experiencing issues, please reach out to us at cs@pittasoft.com with your device model and app version. We'll do our best to assist you.
— BlackVue Support Team
Poor product quality and very rude…
Poor product quality and very rude customer service.
Warranty claims and after care forget it.
I would avoid at all cost dealing with these cowboy's.
Disgusting company and staff.
19 July 2023
Unprompted review
Reply from BlackVue
Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet expectations.
If you're still experiencing issues or would like to discuss your situation further, please don't hesitate to reach out to us at cs@pittasoft.com. We'd be happy to help.
— BlackVue Support Team
Wish I’d looked at these reviews first
Wish I’d looked at these reviews first! Sold to me via Halfords, i can now confirm Halfords are as clueless as I am with cameras, but they should’ve advised better.
I don’t even know if the camera is any good, I can’t access via the sim card or device. NOTHING connects or works.
I am currently trying to get hold of CS, but I am doubtful reading other reviews
14 July 2023
Unprompted review
Reply from BlackVue
Thank you for sharing your experience. We're sorry to hear that the guidance provided at the point of sale did not meet expectations — we recognize this reflects on the BlackVue brand regardless of where the advice came from.
We'd like to help resolve your situation directly. Please contact us at cs@pittasoft.com with your purchase details and we will do our best to assist you.
— BlackVue Support Team
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