looked like somebody took the watch out of its case before it was shipped. it wasn't in its bag and it had fingerprints on the screen. otherwise the watch seems perfectly new and nothing was missing.... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Blue tomato has always been my GO TO store for everything I need! I love the huge VANS selection and I probably own every shirt they released. I have bought my snowboard boots and pants from there rec... See more
Company replied
Great experience, ordered snowboard boots and jacket from them on Monday and received them on Friday, 5 days earlier than the initial given date. I’m in the UK. Don’t think I’d order again but that’s... See more
Company replied
I searched for a kendama krom pop for alot scrolled for hours until blue tomato came i got the kendama fast and it was original. I dont get how those people say 1 star when i got literally what i orde... See more
Company replied
Company details
Written by the company
Founded in 1988, Blue Tomato has become one of the most renowned shops for snowboard, freeski, surf, skate and streetstyle. The online shop is available in 14 languages and offers a selection of over 450.000 products from over 500 renowned brands. Blue Tomato counts also over 40 shops in Austria, Germany, Switzerland and the Netherlands.
Contact info
8970, Schladming, Austria
- +43 316 455 123
- info@blue-tomato.com
- www.blue-tomato.com
3.8
Great
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a snowboard here last year
I bought a snowboard here last year. All went smoothly and I enjoyed my first rides on the board. However after my most recent trip, I had a crack near the edge. I got in touch with customer service and they were able to help me quickly, not only with solving the issue, but also great all around service experience including shipping the defective board from one of their stores to make it easier. Great customer service, will definitely buy my next board here as well.
6 May 2026
Unprompted review
Reply from Blue Tomato
Hello Marcel,
Thank you so much for taking the time to share your experience, we really appreciate it! We're glad our team could step in quickly and make the whole process as easy as possible for you.
Whenever you're ready to choose your next board, don't hesitate to reach out to our Customer Service. We're always happy to help you find the perfect setup!
We look forward to hearing from you again soon!
Kind regards,
Melissa / Blue Tomato Customer Service
Holes
I bought the void scales jeans, the first time I noticed the back pockets started forming holes in them after only a few weeks, I noticed I didn't read the washing instructions correctly so I assumed that was the problem, I bought the same jeans again and followed the manual on how to wash the jeans, there's new holes forming on the pockets and they keep getting bigger, I'm now stuck sewing my jeans over and over again every week because I can't afford to spend 950 NOK every month on the same pair of jeans, very disappointed by that, other than the holes the colour doesn't fade, they look very cool and exactly like the photo
27 April 2026
Unprompted review
Reply from Blue Tomato
Hi Ida,
we really appreciate you giving our jeans a second chance... and we're sorry to hear the same issue came up again despite following the care instructions properly. That's definitely not the quality we want to deliver, and we take this seriously.
We'd love to look into this for you and check the product quality, as you have not yet replied to my trust pilot info request I would invite you to get in touch with us with your order number and we'll take it from there.
Talk to you soon !
Marie / Blue Tomato Customer Service
My son ordered 3 pairs on snowboarding…
My son ordered 3 pairs on snowboarding trousers and kept one and we returned other 2 pairs within the 21 days using return form and paid special delivery to Austria which was not returned on time as customs wouldn’t accept form so we’re out of 21 days but blue tomato offered to return again without me having to pay and gave me full refund and voucher for 20 euros per item for the inconvenience. Brilliant customer services.
27 February 2026
Unprompted review
Reply from Blue Tomato
Hello Amanda,
we're so sorry to see this, and we want you to know we've already seen your other review and are on it. We completely understand how stressful this situation has been, especially after paying for special delivery and still not receiving your refund through no fault of your own. Please keep an eye on your mailbox, we're reaching out to you directly to make sure everything is sorted out properly.
Kind regards,
Marie / Blue Tomato Customer Service
Returned two parcels on the same day…
Returned two parcels on the same day (07 April 2026) using Blue Tomato's own DHL Return Connect label. One parcel arrived and was processed normally. The second parcel, worth over 1,600 EUR, has been stuck in a DHL loop for over a week, bouncing between the delivery base and Regensburg without ever being delivered.
Legally the transport risk lies with the retailer when their return label is used. I have the drop-off receipt, full tracking history, and the return confirmation. Still, Blue Tomato's customer service only responds with copy-paste messages telling me to "wait up to three weeks," completely ignoring that the parcel is visibly lost in transit and that its twin parcel from the same drop-off has already been processed.
No DHL investigation initiated from their side, no proactive communication, no willingness to refund while the transport issue is being resolved. For a four-figure return this level of service is simply not acceptable.
EDIT:
Thanks for the response, but it's misleading. As a customer I cannot open a DHL investigation because the return ticket was generated by Blue Tomato, not by me. DHL only accepts investigations from the contract partner, which is Blue Tomato.
The parcel has now arrived at Blue Tomato, but the refund is still outstanding.
15 April 2026
Unprompted review
Reply from Blue Tomato
Hello Jeff,
Thank you for your feedback. We're sorry to hear about this situation. As you have the tracking number and drop-off receipt, we'd encourage you to open an investigation directly with DHL, as they are best placed to locate the parcel in transit. Once the shipment is confirmed delivered to us, your return will be processed as normal. Should the parcel be confirmed lost in transit please reach out to us again with this information so we can take it over with DHL.
Kind regards,
Marie / Blue Tomato Customer Service
Excellent customer support team
I had an issue with my address, and the customer support team helped me very quickly. Excellent service!
15 April 2026
Unprompted review
Reply from Blue Tomato
Hello,
Thank you so much for the kind words! We're really happy we could sort out your address issue quickly: that's exactly what we're here for. I'll make sure to pass on your feedback to the team !
Cheers,
Marie / Blue Tomato Customer Service
Had a snowboard warranty issue
Had a snowboard warranty issue. They would not exchange for a new board, as the original was on sale when bought. So an exchange would only cost me 600€ more.
Thank you for nothing BT!
8 April 2026
Unprompted review
Reply from Blue Tomato
Hello Frederik,
Thank you for your review. We're sorry to hear about your experience. Warranty cases are processed based on the original purchase conditions, and when the exact item is no longer available, options can unfortunately be limited. We understand this is frustrating and we're sorry we couldn't find a more satisfying solution in this case. As you did not reply to my trustpilot detail review I cannot review your case, feel free to contact us if you need help finding an alternative to your original purchase.
Kind regards,
Marie / Blue Tomato Customer Service
Amazing customer support
Ordered from them on two different occasions (specifically the Affliction clothes they sell). First time everything came in perfect condition. The second time one item was defective, but I contacted customer support and they fully refunded me very quickly, definitely the best experience I've ever had with a retailer! The support team was also very kind and helpful!
3 April 2026
Unprompted review
Reply from Blue Tomato
Heyy Grejps !
Thanks so much for sharing this! Really glad our team could sort things out quickly the second time around. I'll make sure to pass this on to the rest of the support crew, it always means a lot to us to know that we made a difference. See you for order number three! 💙
Cheers,
Marie / Blue Tomato Customer Service
Easy ordering
Easy ordering, fast delivery, affordable prices (could be lower honestly). Company has a old tradition in extreme sports events, contests, great offer of popular and growing brands.
25 March 2026
Unprompted review
Reply from Blue Tomato
Hello Nikola !
this just made our day! The extreme sports heritage is something we genuinely live and breathe here, so hearing that it comes through means a lot. We do focus on quality brands and gear, which comes with a price tag... but we want to make sure you get the best value too. We often have sales and promos, so subscribing to our newsletter is a great way to catch them. Can't wait to have you back!
Cheers,
Marie / Blue Tomato Customer Service
Shipping cost scammer
A damaged product shipped to me, CS was so arrogant asking me to consider the toll on planet if returning it (ridiculous enough) and they refused to refund me the shipping cost I paid when purchasing. There is no protection buying with this company at all. You have to bear all shipping cost risk.
30 March 2026
Unprompted review
Reply from Blue Tomato
Hello Kitt,
Thank you for your feedback. We're sorry to hear the experience didn't meet your expectations. The alternatives we propose proposed for the cosmetic issue were genuinely meant to help, and we regret they weren't well received. We can of course refund you for the shipping costs, I have already requested this for you, this will be credited back to your initial payment method in the next days.
Kind regards,
Marie / Blue Tomato Customer Service
very good service
very good service
whatever you need is immediately at your disposal, contact tem for help..
They really have the best things
30 March 2026
Unprompted review
Reply from Blue Tomato
Hello !
thanks a lot for this! Really happy to hear the team could help you out and that you found what you were looking for. That's what we're here for and what we are proud of 💙
Kind regards,
Marie / Blue Tomato Customer Service
Reply from Blue Tomato
Hey Klemen !
love to hear it! Thanks for taking the time to let us know. See you back soon!
Kind regards,
Marie / Blue Tomato Customer Service
Delayed dispatch & delivery
I placed an order on the 08/03/26. As of today (25/03) the order still hasn’t arrived dispute chasing with Blue Tomato & their delivery company.
Im now having to travel without snowboard boots or a helmet & have take time out of my trip to source both.
I also now have to wait for the £350 or so I spent to be refunded while paying for another pair of boots etc.
There’s been no sense of urgency & getting in touch isn’t particularly easy, it’s been a pretty disappointing experience.
Edit 8/4/26. After receiving a request through Trustpilot for extra details of my order which I provided on 3/4/26 I have recieved no follow up on my order & no timeframe for a refund being issued.
25 March 2026
Unprompted review
Reply from Blue Tomato
Hello,
Thank you for sharing your feedback, and we are truly sorry for the experience you've had with us. This is absolutely not the standard we hold ourselves to, and we completely understand your disappointment. I wanted to look into your order but could not find your details here and received no reply to my trustpilot information request so far.
Please know that our customer service team is available every working day from 8am to 6pm by email, live chat, and phone, and we always aim to respond within 24 hours to all our customers, please feel free to reach out again if you still need assistance.
Kind regards,
Marie / Blue Tomato Customer Service
Goggle clip
I bought a helmet at blue tomato but on the first trip I lost the goggle clip. Send a message and got a free one sent over! Great service!
20 March 2026
Unprompted review
Reply from Blue Tomato
Hello Stef !
thank you for your feedback and for the 5 stars ! Losing a goggle clip on your very first trip is such a bummer, we know ! We're really glad our spareparts-team could sort it out quickly for you. We'll make sure to pass your feedback along, it means a lot to them! Hope the rest of the season goes smoothly, you know where to find us if you need anything else 🫡
Kind regards,
Marie / Blue Tomato Customer Service
The service is absolutely terrible
The service is absolutely terrible. I ordered this board for my friend's birthday, but it arrived broken in half! I still haven't received a refund yet. This is unacceptable.
28 February 2026
Unprompted review
Reply from Blue Tomato
Hi Chiangmaispa,
We're truly sorry to hear your friend's birthday gift arrived in this condition, this is absolutely not the experience we want for our customers.
All orders leave our warehouse in perfect condition, and unfortunately transit damage does occasionally happen despite our packaging standards. When it does, we need to open a claim with the carrier to obtain a shipping credit before we can process the refund: this is standard procedure in these cases and typically only takes a few days.
Please don't hesitate to reach out to us directly so we can get this moving for you as quickly as possible. Again, our sincerest apologies for the inconvenience.
Best regards,
Marie / Blue Tomato Customer Service
Great experience, recommended!
The customer service team was incredibly responsive and resolved my issue within minutes. It's rare to find a company that genuinely cares about its customers, highly recommend!
4 March 2026
Unprompted review
Reply from Blue Tomato
Hello Marton,
thanks a million for this amazing feedback ! Our team is doing its absolute best to advise and assist customers, we're glad we could be there for you ! I will forward your kind words to my coworkers and if you ever need anything else, you already know how to contact us !
Cheers,
Marie / Blue Tomato Customer Service
There is some very good but expensive…
There is some very good but expensive products but I really love the clothes and the versatility it has because you can buy skateboards that are actually good and not some rip off ones
4 March 2026
Unprompted review
Reply from Blue Tomato
Hey !!
thanks for the kind words! 😊 Of course, quality outdoor, skat and snow gear does come with a cost... but we're glad it feels worth it ! We are proud of our selection, for steetwear and skate, and we're stoked to have you with us !
Cheers,
Marie / Blue Tomato Customer Service
You sent me this email asking me to…
You sent me this email asking me to rate you, but I have not received my order yet. so pretty silly
2 March 2026
Unprompted review
Reply from Blue Tomato
Hello,
fair point, that's a bit awkward ! Sorry for this, these are automated emails and the review request clearly went out too early here. If your order is taking longer than expected, please reach out to our customer service team and they'll get it sorted for you right away!
Kind regards,
Marie / Blue Tomato Customer Service
Very disappointing experience with Blue…
Very disappointing experience with Blue Tomato
Over two weeks ago, I ordered snowboard boots in-store at Blue Tomato. The employee entered my address incorrectly and forgot to add my house number.
After 1.5 weeks, I called customer service and spoke to Michelle. She said she would fix the address and that my order would arrive within 5 days. After those 5 days, I called again and found out my package had been sent to Spain.
I was promised a new pair would be shipped and delivered after the weekend. Once again, nothing arrived. Now, after 3 weeks of waiting, I’m leaving for my vacation tomorrow without snowboard boots.
Very poor service and communication. I would not recommend ordering here.
12 February 2026
Unprompted review
Reply from Blue Tomato
Hey,
we're really sorry about this, honestly, this is not the kind of experience we want anyone to have with us, and it's especially frustrating knowing you're leaving for your trip tomorrow without your boots.
What happened here shouldn't have and we hold ourselves to a much higher standard than this. We'd really like to make this right. Please get in touch with us again and refer to this review, we will escalate the problem.
Kind regards,
Marie / Blue Tomato Customer Service
Very diapointed.. Not buy from them!!!!
I bought from the a pair of Fischer Ranger 102 and a Fischer Hybrid Attack Bindings and couldn't be more disappointed.
I bought from them because they offered mounting the bindings although other websites offered the products cheaper.
After some days, they contacted me that they need more information because these bindings had two possible mounting positions and that to receive my products quicker they suggested sending to me and that they would refund the mounting cost in another shop. These bindings only have one mounting position!!! And they also didn't warm me that I had to order separately the brake according to the with of my skies. OBVIOUSLY they didn't know how to mount them!!!!.... The problem is that I had to mount them myself because in my area they weren't shops with the proper jig to mount them. I asked for refund or a discount and they didn't even replied my.... If you need more information you can contact me.
26 January 2026
Unprompted review
Reply from Blue Tomato
Hello,
Hey, we're really sorry to read this, this is genuinely not okay and we completely understand your frustration. Our team should have known these bindings inside out before suggesting we mount them, and the advice about the brake width is exactly the kind of thing we should have flagged upfront.
What bothers us most is that you reached out asking for a refund or discount and never got a reply. That should never happen, full stop.
Please contact us directly and refer to this review in your email, I do not have enough info here to contact you myself as you so kindly offered, but we want to look into this and actually do something about it, not just leave you with a bad experience and no follow-up.
Kind regards,
Marie / Blue Tomato Customer Service
Worst online shopping experience so far
My order seams to be lost. Client support is not answering phone calls or mails. I do not recommend this website
25 February 2026
Unprompted review
Reply from Blue Tomato
Hello Lena,
Thank you for your message. Please note that our phone lines are available during business hours and emails are being answered regularly. We are currently responding to all inquiries as quickly as possible.
I was only able to locate an order from 2020 under your name, so unfortunately I cannot immediately identify the recent purchase you are referring to.
Could you please reply to my information request on Trustpilot with your order details? As soon as I receive them, I will personally look into the delivery issue and assist you further.
Kind regards,
Maire / Blue Tomato Customer Service
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