looked like somebody took the watch out of its case before it was shipped. it wasn't in its bag and it had fingerprints on the screen. otherwise the watch seems perfectly new and nothing was missing.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Blue tomato has always been my GO TO store for everything I need! I love the huge VANS selection and I probably own every shirt they released. I have bought my snowboard boots and pants from there rec... See more
Company replied
Great experience, ordered snowboard boots and jacket from them on Monday and received them on Friday, 5 days earlier than the initial given date. I’m in the UK. Don’t think I’d order again but that’s... See more
Company replied
I searched for a kendama krom pop for alot scrolled for hours until blue tomato came i got the kendama fast and it was original. I dont get how those people say 1 star when i got literally what i orde... See more
Company replied
Company details
Written by the company
Founded in 1988, Blue Tomato has become one of the most renowned shops for snowboard, freeski, surf, skate and streetstyle. The online shop is available in 14 languages and offers a selection of over 450.000 products from over 500 renowned brands. Blue Tomato counts also over 40 shops in Austria, Germany, Switzerland and the Netherlands.
Contact info
8970, Schladming, Austria
- +43 316 455 123
- info@blue-tomato.com
- www.blue-tomato.com
3.8
Great
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2 months later no jeans and no money
Ordered 27 Dec a bunch of clothes. First part got send pretty quick and received it 10 days later.
The last part, one pair of jeans got send 8 Jan and then the waiting started. 12 Jan I got an e-mail that it would be delivered but I haven’t got any. A few days later someone called me that they received a package with my jeans. There seems to be two adress stickers on the box. They would return it to PostNL so it would get send at my adress. After a few days I got an e-mail it was delivered but I didn’t get any again. I called the postal service and after a few times I got someone who told me that the deliveryman who had my package was not doing a round near my adress, but again at the other adress where it got delivered before. Clearly a big screwup from PostNL.
I reached out to Blue tomato and explained the whole situation again. There should be a investigation at PostNL initiated by Blue Tomato. The people at Blue tomato are really friendly but still I have not got my jeans or my money back. I don’t get any information on the questions I ask, but mostly questions that I answered before. I get the feeling they keep me on the leash. I always have been a happy customer at BT, but they are now losing a client. They don’t push hard enough on PostNL to make up for this mess.
Update; one day later I got a message I will be refunded. Still not happy, I don’t buy stuff to receive my money back after two months.
23 February 2026
Unprompted review
Reply from Blue Tomato
Hey Andre,
thanks for sharing all of this and we're really sorry, this whole situation is genuinely unacceptable after 2 months.
You're right that the mess here is clearly on PostNL's side, but that doesn't mean we should leave you hanging like this. When a carrier messes up like this, we do have to go through an official investigation before we can take action, and unfortunately with PostNL these investigations tend to drag on longer than with other carriers. But that's no excuse for the lack of clear communication on our end.
Here's what we want to do: as soon as the investigation allows it, we'll get you either a full refund or a reshipment – whichever works best for you. And we'll make sure you get actual answers to your questions instead of being sent in circles.
Please reach out to us directly with your order number ands adddress your email to myself (Marie) so I can personally look into where things stand right now and push this forward. We really want another chance to keep you with us, thank you for your support and partience until now.
Kind regards,
Marie / Blue Tomato Customer Service
Everything is on point
I got a lot of info about my order and I always like to know what’s happening with my package. Don’t think that I can say anything bad. Will for sure order from here again.
23 February 2026
Unprompted review
Reply from Blue Tomato
Hey Maxim,
thank you so much for your review ! We always strive to improve our services and communication, we are (and I am personally) thrilled to read your feedback: glad our efforts have an impact ! If you ever need anything, our customer service is always one click away.
Cheers,
Marie / Blue Tomato Customer Service
Top-notch customer service!
Great products, very available and helpful customer service (the team delivered spare parts for mysnowboard bindings that were broken several times and free of charge), easy buying and returning process online. I always recommend Blue Tomato!
23 February 2026
Unprompted review
Reply from Blue Tomato
Hey Cam' !
Wow, reviews like yours are exactly why we love what we do – knowing that we could help you get back on the slopes with your bindings sorted means everything to us! Thank you so much for your kind words about our customer service, I will share this with the team. Your recommandation means a lot to us !
Cheers,
Marie / Blue Tomato Customer Service
Didnt get the order and lost 30 Eur
I ordered a snowboard and paid over 171.000Huf. I didnt get my order, and i get 163.000Huf as refound one week later. So its almost 30 Eur for nothing.
19 January 2026
Unprompted review
Reply from Blue Tomato
Hello Petra,
We’re really sorry this happened, that’s definitely not normal. We’d like to look into it closely to make sure you get the correct refund. Please reach out to our Customer Service by email, chat, or phone so we can sort this out for you as quickly as possible !
Kind regards,
Marie / Blue Tomato Customer Service
Domenico at customer service was very…
Domenico at customer service was very understanding and accommodating. This is what customer service looks like!
20 February 2026
Unprompted review
Reply from Blue Tomato
Hello !!
Thank you so much for your kind words! 😊 We’re thrilled Domenico could help and make your experience a great one. We’ll be sure to pass your compliments along!
Cheers,
Marie / Blue Tomato Customer Service
Ordered a snowboard
Ordered a snowboard, boots and bindings, and when I didn’t get a shipping confirmation a few days later I checked my order and everything was scheduled to arrive a couple of weeks after their estimates - almost a month after I ordered - and way too late for my trip so I had to cancel. Waiting on a refund now
15 February 2026
Unprompted review
Reply from Blue Tomato
Hello,
We’re sorry to hear the delivery timing didn’t work out for your trip ! When several orders are placed for the same items at the same time, it can happen that the last orders need to be reordered from our supplier, which extends the delivery time. You should of course have been actively informed about this update.
Your refund is being processed according to the cancellation, and if you have any questions about it, please feel free to contact our customer service so we can check the status for you.
Best regards,
Marie / Blue Tomato Customer Service
Shipping was super fast to Romania and…
Shipping was super fast to Romania and everything smooth and straightforward
13 February 2026
Unprompted review
Reply from Blue Tomato
Hey Liana,
Thank you very much for your order and for this nice review, very happy to read that everything was up to your expectations! We look forward to preparing your future orders and send our warmest regards to Romania !
Cheers,
Marie / Blue Tomato Customer Service
trustful and easy
I ordered a snowboard on monday evening, could not believe when it was delivered next morning on tuesday! wide range of boards for women. thank you guys!
10 February 2026
Unprompted review
Reply from Blue Tomato
Hey Débora !
Thank you so much for taking the time to leave us a review, we are thrilled to read that we exceeded your expectations with next day delivery. Thanks to YOU for trusting us with your snow gear, we are always happy to help if you ever need help or advice, enjoy your new set up and keep shredding !
King regards,
Marie / Blue Tomato Customer Service
customer support has room for improvement
Ordered a snowboard set for our kid on 02/02/2026 with shipping date of 3-5 days, 8 days later nothing has been shipped or picked up by fedex. It is impossible to get a hold of customer support via chat, email or telephone (this just loops a tape saying you need to contact support via email or chat). Since we are leaving on ski holiday on the 13th, I'm trying to cancel this order but I'm unable due to no contact possible.
-- EDIT *
Had contact with Simon from customer support on the 11th, who informed me that the board was stuck in Switzerland and would not arrive in time. He helped me with an alternative that they shipped express, and arrived yesterday. Moving the score from 1 start to 3 stars, as there is still room for improvement in regards to availability and communication.
10 February 2026
Unprompted review
Reply from Blue Tomato
Hello,
Our team is available by chat and email during business hours, and we respond as quickly as possible. If an order hasn’t been shipped yet, it can be cancelled directly from your customer account. Once the parcel is already on its way, the best option is to refuse the delivery with the carrier. Please reply to the information request I've sent you over trustpilot and I can try to reach out to FedEx on your behalf to have the parcel returned to the sender - if you are still expecting it of course.
Kind regards,
Marie / Blue Tomato Customer Service
Fast AF Boi
Everything went smooth and the order arrived a day sooner than expected.
6 February 2026
Unprompted review
Reply from Blue Tomato
Hello Antti,
Love to hear that ! Thanks so much for your awesome feedback. We’re thrilled everything went smoothly and that your order even arrived earlier than expected. That’s exactly the kind of experience we aim for !
Enjoy your gear and see you again soon!
Marie / Blue Tomato Customer Service
Excellent customer service in Turku Finland
The staff in Turku Finland really helpful and pros in customer service! So sad that you are closing the shop :(
Also the customer service online solved my case/problem very fast!
6 February 2026
Unprompted review
Reply from Blue Tomato
Hello Maria,
Thank you so much for your kind words ! We’re really happy to hear you had such a great experience with both our Turku team and our online customer service. Your support truly means a lot to us !
Kind regards,
Marie / Blue Tomato Customer Service
I didn't even get to purchase any items…
I didn't even get to purchase any items from this company - as their customer service seems to be non-existent. I had £400 worth of products ready to purchase, but hit an issue when the website wouldn't accept my address because I only have a house name and not a number. I tried a LiveChat with their Bot to sort the issue, but was told I need to speak to a human. I was told "they will be in touch soon". After a couple of hours of not hearing anything, I then tried the suggested Whatsapp chat. 24 hours later I have still not received a response from either the LiveChat or Whatsapp and have given up and purchased from elsewhere. Don't bother....
30 January 2026
Unprompted review
Reply from Blue Tomato
Hello Marie,
We’re sorry to hear about this and for the frustration caused by the delay. We’re currently dealing with a very high volume of requests, which unfortunately means we couldn’t get back to you as quickly as we should have. For addresses without a house number, it’s possible to enter a placeholder like 0000 and add a comment such as “no house number” during checkout, and we’ll correct it on our side. Thank you for sharing your experience and for taking the time to let us know, we will make sure that the information can also be given by our virtual agent outside our opening hours for customers facing the same UI issue. We strive to improve, and your feedback matters a lot.
Kind regards,
Marie / Blue Tomato Customer Service
I actually like this store but...
I actually like this store. But the customer service is bad to say the least. The pair of skis i ordered got broken by the Austrian post. No one let me know that happened and I had to write multiple emails and call for them to even respond. Then I asked for a pair of replacement skis which was not possible because the ones I ordered were the last ones in that price range. Their solution was giving me a refund without letting me know even though I ordered my skis on time, never got them and had aski trip planned for next week. For this painstaking process that lasted almost two weeks for my troubles they sent me a 10e giftcard....Thanks for nothing
21 January 2026
Unprompted review
Reply from Blue Tomato
Hello Luka,
We’re really sorry to read this and we completely understand how frustrating this situation must have been, especially with a ski trip coming up. The lack of proactive communication and the way this was handled clearly fell short of what you should expect from us. While the damage itself was out of our control, how we supported you afterward should have been much better. Your feedback is taken seriously and helps us identify where we need to improve. Thank you for taking the time to share your experience.
Kind regards,
Marie / Blue Tomato Customer Service
I ordered a skijacket two weeks ago
I ordered a skijacket two weeks ago, still has not arrived, their excuse is that they don’t have it in their storage so they need it from another, a week goes by, they write the same again, I ask if it will arrive in time for my upcoming ski trip, of course they can’t promise that, but the most frustrating thing is that they take FOREVER to answer! Why not ship the jacket from the other storage directly? I suspect that you do not have the jacket, and are just stalling!
AND you have withdrawn the money!! NO that is NOT common practice’
14 January 2026
Unprompted review
Reply from Blue Tomato
Hello,
We’re really sorry this turned into such a frustrating experience, especially with your trip coming up. Waiting for updates and having to chase replies isn’t how it should feel. The item had to be sourced from another warehouse, which can take longer than usual. Products coming from a different storage should be shown online with a longer delivery time, and we’re sorry this wasn’t clear enough in your case.
Just to clarify, the payment isn’t taken before shipment, it’s only pre-authorised at first, similar to a hotel reservation, and completed once the order ships. I could not find your order with the information here but if you reply to our TrustPilot info request we would really like to investigate the issue further and see how we can make this up for you. Thanks for sharing your feedback, it helps us improve.
Kind regards,
Marie / Blue Tomato Customer Service
I have been choosing my snowboard boots…
I have been choosing my snowboard boots since last summer. And there were 4-5 orders and returns, because boots did fit well.
It was a big deal for me, and guys from Blue Tomato Koskikeskus (Tampere) were super patient and sympathetic. Many Thanks for Alex and colleagues, I finally got what I was looking for.
16 January 2026
Unprompted review
Reply from Blue Tomato
Hi Andrei !
Thank you for sharing this experience 😊 Finding the right boots can take time, so we are really glad our Tampere store team could support you through the process. Alex and the rest of the crew will be happy to hear your kind words, I will make sure to forward your feedback ! Enjoy your setup and have an amazing season on the snow.
Cheers,
Marie / Blue Tomato Customer Service
Worst customer service I’ve ever…
Worst customer service I’ve ever experienced .
I placed an order on the 14th with express delivery, which promised delivery within 1 to 2 days. When I realized the order hadn't been shipped after 2 days, I called customer service where they told me they were waiting to receive it from the supplier and that it would arrive by the end of the week, and that they would refund the express delivery fee. This never happened. I called again the following week, and they again assured me they would refund the delivery fee, which didn't happen. I sent an email that never received a response! After 12 days I called again and they informed me that they don't know when they will receive the order.
14 January 2026
Unprompted review
Reply from Blue Tomato
Hello,
Thank you for sharing this with us. We’re really sorry for the delays, the lack of clear updates. We understand how frustrating this situation must have been, particularly when you chose express delivery and were given repeated assurances. This is clearly not the experience we want to provide. I could find an order with your first and last name but it doesn't seem to match the issues you are refering to, can you please contact us again and refer to this review or forward your order number over the trust pilot request I have just send you? We would like to inspect this and make sure everything is in order now. Thank you for your patience and for bringing this to our attention.
Kind regards,
Marie / Blue Tomato Customer Service
Probably the best shop out there!
Probably the best shop for snowboarding. Great products, reasonable prices and fast delivery.
22 January 2026
Unprompted review
Reply from Blue Tomato
Hello Martin,
very, very happy to read this ! Thank you for your review, made our day ! We're looking forward to set you up with all the gear you'll need in your snowboarding journey ! Always there to help if you need assistance or product advice, feel free to reach out anytime.
Cheers,
Marie / Blue tomato Customer Service
fine
looked like somebody took the watch out of its case before it was shipped. it wasn't in its bag and it had fingerprints on the screen. otherwise the watch seems perfectly new and nothing was missing. the price was less than anywhere else, so over all - fine.
22 January 2026
Unprompted review
Reply from Blue Tomato
Hello Florin,
Thank you for sharing your feedback. It’s possible that the item was briefly displayed in one of our physical stores, but you’re absolutely right: it should still arrive in flawless condition. We take great care to ship items in mint state, so we’re sorry this wasn’t the case here... We appreciate your understanding and your honest comment, it helps us stay sharp and improve: it won't happen twice !
Kind regards,
Marie / Blue Tomato Customer Service
Then package was opened when
Then package was opened when. I got it. Stop using FedEx. The board is awesome.
23 January 2026
Unprompted review
Reply from Blue Tomato
Hello,
Thank you for letting us know. We’re sorry to hear that the package arrived opened, that’s definitely not how it should be and we understand your concern. We’ll pass this feedback on to the carrier.
We’re glad to hear you’re happy with the board though, and we hope you enjoy every ride on it.
Kind regards,
Marie / Blue Tomato Customer Service
Pleasant experience
Happy with the information on the website in regards to sizing, shipping, etc.
Order placed on Thursday and shipped on Firday. At first the delivery time would be the next Friday (I live remotely in the Arctic and 1 week is normal here). Actual delivery was 2 days sooner on Wednesday.
Happy with my shopping experience.
21 January 2026
Unprompted review
Reply from Blue Tomato
Hi Karan !
Thanks a lot for your feedback 😊 We’re happy everything worked out so smoothly and that your order made it to you faster than expected.
Sending warm greetings all the way up north and wishing you lots of fun with your new gear !
Cheers,
Marie / Blue Tomato Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.