Bluepark Ecommerce Reviews 

338
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Good and easy to make your site quicker. They have super-fast service, and I really like this for a small-scale business or startup.

Company replied

Rated 5 out of 5 stars

Needed an SSL certificate for my web site to operate my Ebay store, problem, 27th December 2019, (the world is closed), put my order into Blue Park anyway, short while ago 17.00hrs 31st December 201... See more

Company replied

Rated 5 out of 5 stars

Excellent Customer Service, in my first year with BP after moving from another webhoster. Once up and running was small learning curve, but happy now and have to relearn no matter where go to. Since u... See more

Company replied

Rated 5 out of 5 stars

Nothing but good things to say about Bluepark. The transition went very smoothly and they went above and beyond with the support provided. The software is feature rich with the customisation... See more

Company replied

Company details

  1. Ecommerce solution provider
  2. Software company
  3. Web hosting company

Written by the company

Bluepark's powerful ecommerce software, hosted on fast and reliable UK servers, provides scalable shopping cart solutions for small to large businesses.


Contact info

4.8

Excellent

TrustScore 5 out of 5

338 reviews

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4.8

All reviews

(338)

10 reviews in the last 12 months

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Rated 3 out of 5 stars

No online help during weekends.

No online help during weekends.
Response to queries are not as good as EKM
Contact when received from help line do not seem to fully explain how to remady the original request.
Your system is not as intuative as the EKM system and proves to be complicated for a meer mortal like me.
I have spent many hours downloading products and customers and trying to get compatibility between Bluepark and my current EKM site with limited success.

11 April 2023
Bluepark Ecommerce logo

Reply from Bluepark Ecommerce

I'm sorry to hear that you've been dissatisfied with the service you've received from Bluepark so far. We do advertise our email, telephone and live chat support hours clearly on the Support page of our website, and we do offer emergency support during the weekend where needed.

I can see that we've extended several hours of support time to help you transfer your site from your existing provider to Bluepark, and we will continue to do so as long as you remain our customer.

I appreciate that there is a steeper learning curve with Bluepark than with your existing provider, but there is a reason for this - Bluepark does more, therefore there is more new information to take on board. We are here to help with that.

We trust that there was a reason you wished to migrate over to Bluepark, and that - on balance - the many benefits outweigh the points of contention you've raised.

Rated 5 out of 5 stars

Fantastic software

Fantastic software, hugely customisable yet easy to use and full of features. Excellent support from a friendly team.

4 April 2023
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Reply from Bluepark Ecommerce

Thanks for choosing Bluepark and for the great feedback, it's really appreciated.

Rated 5 out of 5 stars

Always fast and helpful response …

Always a fast and helpful response with positive solutions from customer support when I get lost in the myriad options and functions this platform is capable of. First class!

16 March 2023
Unprompted review
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Reply from Bluepark Ecommerce

We're glad to hear you've had such a positive experience with our support team, thanks for the great feedback.

Rated 5 out of 5 stars

Excellent e-commerce company

Excellent e-commerce company. The best we have ever used in 20 years of being in business. The support is swift, professional and friendly. I would recommend any company who is thinking of using their services, to do so.

8 March 2023
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Reply from Bluepark Ecommerce

Thanks so much for the great feedback, and for choosing Bluepark!

Rated 5 out of 5 stars

so glad…

I moved away from Ekm am I am so glad that I did. I feel like I have upgraded from a mopeds to a Ferrari.
The service is 2nd to none

24 February 2023
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Reply from Bluepark Ecommerce

Fantastic news, thanks for the positive feedback and for transferring your site to Bluepark!

Rated 5 out of 5 stars

Fantastic company with transparent…

Fantastic company with transparent pricing and fabulous support. Having spent years with another more experienced UK provider that was all about money money money I found this great company that I get twice as much from at a fraction of the monthly cost.

1 March 2023
Unprompted review
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Reply from Bluepark Ecommerce

Thank you for transferring your site to Bluepark, we're delighted to hear you've had such a positive experience and hope your site continues to go from strength to strength.

Rated 5 out of 5 stars

Wonderfully helpful & patient support…

Wonderfully helpful & patient support from a knowledgeable team of experts, who nothing is too much trouble for. Wish I hadn't waited so long to make the move. They even extended my trial period when I had to put the project on hold due to family illness. The move wasnt without its stresses, but we got there! Thank you Bluepark!

23 January 2023
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Reply from Bluepark Ecommerce

Thanks for the great feedback, particularly regarding our support team - everyone here really appreciates it.

Rated 5 out of 5 stars

Excellent value for money and superb support.

Cracking company to deal with and the website offering punches way above it's price tag.
Support are responsive and helpful. Don't talk down to you if like me, you have a limited understanding of the technology and terms used.
I've moved from another UK based provider and here at Bluepark I've always found them to be extremely helpful and the important thing for small businesses like mine, superb value for money.
Why on earth have more people not found Bluepark? I'll be recommending them to anyone that needs an e-commerce website that's for sure.
I'd like to address a couple of the poor reviews for user friendliness because as I stated above, I'm not techy in anyway shape or form and yet found the whole system very intuitive and easy to use. The support blog and support centre answer most standard questions pretty easily, you just have to take the time to go and find the answer. I'm guessing many people don't have the patience to do that for themselves?!

27 January 2023
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Reply from Bluepark Ecommerce

Thank you so much for bringing your site over to Bluepark, and for the great feedback. We're glad to hear that you found the system easy to use, and that our support team was so helpful.

Rated 5 out of 5 stars

I have been using Bluepark for 15 years…

I have been using Bluepark for 15 years now. So that speaks for itself, great product and great, fast support.

16 January 2023
Unprompted review
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Reply from Bluepark Ecommerce

Thank you for trusting Bluepark with your business for so long, and for this great feedback.

Rated 5 out of 5 stars

James brilliantly identified some code…

James brilliantly identified some code missing that was effecting the proper display of our Paypal checkout. Armed with the correct info finally made Paypal acknowledge and issue and rectify it. Thanks James

10 January 2023
Unprompted review
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Reply from Bluepark Ecommerce

Thank you for your feedback, it's great to hear that James was able to solve your issue so effectively!

Rated 5 out of 5 stars

We have used Bluepark for our ecommerce…

We have used Bluepark for our ecommerce site for 9 years , its a very user friendly platform which makes it easy for us to carry out work to the site and add products ourselves, the support team are amazing, there is always someone at the end of the phone to offer advice and recently they have helped us upload 1000 new products via the import feed in an hour which would have taken us weeks to manually upload.

22 November 2022
Unprompted review
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Reply from Bluepark Ecommerce

Thank you for this fantastic feedback, the whole team here really appreciates it.

Rated 5 out of 5 stars

Very happy to have switched to Bluepark

I have just switched our e-commerce site to Bluepark and the process has been pretty smooth. The technical support is exceptional and the price is very competitive. The platform is also pretty fast which is essential for an e-commerce site like ours. Overall they come highly recommended.

I used to be with rival EKM but their prices were getting expensive and when they started applying a transaction fee that was the last straw. Their system often seemed to have problems and product development was slow. Although their customer service was good.

16 November 2022
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Reply from Bluepark Ecommerce

Thank you for transferring your site to Bluepark, we're delighted to hear that you've had such a positive experience!

Rated 5 out of 5 stars

Fantastic service

Fantastic service throughout my journey. from the initial purchase to helping me throughout the website build and after launching. Every step of the way the team have been great, always making me feel like there is no question too small.
I would recommend this company all day long to everybody.

8 September 2022
Bluepark Ecommerce logo

Reply from Bluepark Ecommerce

Thank you for the great feedback, we're delighted to hear that you had such a positive experience.

Rated 5 out of 5 stars

No regrets!

I came to Bluepark a few weeks ago, bringing two websites with me. I had been with another company for several years and had been putting off moving for a long time. Now my only regret is that I hadn't done it earlier. Bluepark offers so much, the staff are so helpful, the websites are fast and adaptable. I would recommend them without question.

23 September 2022
Unprompted review
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Reply from Bluepark Ecommerce

Thank you for bringing your websites over to Bluepark, and for the kind words regarding our support team! We wish you every success on our platform.

Rated 5 out of 5 stars

Good website transfer service at a…

Good website transfer service at a reasonable price. Very friendly and excellent customer service from Cate and James in helping me refine the setup. Intuitive and well featured admin backend, made it stress less to transfer service provider.

11 August 2022
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Reply from Bluepark Ecommerce

Thank you for transferring your website to Bluepark, and for the great feedback. We're glad it went smoothly.

Rated 5 out of 5 stars

Amazing ecommerce platform!!

Amazingly comprehensive ecommerce platform that also offers incredible value for money for both it's software and UK based customer support.

I felt compelled to write this review in response to reading what is in my opinion, the unfairly left one below.

Yes, the software does have a learning curve as does any fully featured software. It's like trying to master Photoshop in three days and then complaining that it isn't as easy to use as Microsoft Paint!!

To start and run a business you need to have some determination and resilience, so if your already giving-up and throwing in the towel three days in as soon as you find something difficult then maybe business isn't for you!!

Anyway, thank-you Bluepark for your amazing software and support - I'd recommend you to anyone and in-fact have done so already many a time!!

31 July 2022
Unprompted review
Bluepark Ecommerce logo

Reply from Bluepark Ecommerce

Thank you so much for the positive feedback and insight, everyone here at Bluepark really appreciates it!

Rated 1 out of 5 stars

User friendliness would get a 0 from me

Absolutely terrible in user friendliness. It honestly feels like being back at school and learning Pythagoras for the first time. Ridiculously difficult to work out how to work through editing the themes. I had to change theme 3 times before settling, because i couldn't work out how to edit where i wanted pictures and writing to look good for example. User friendliness is in dyer need of improvement. Sorry to compare, but between Bluepark and Wix in terms of user friendliness, Wix hits the ball out of the park.

30 July 2022
Unprompted review
Bluepark Ecommerce logo

Reply from Bluepark Ecommerce

Thank you for sharing your feedback, 3 days into your free trial with Bluepark. I'm sorry to hear that you struggled with setting up your website. This is precisely why we offer the free trial, so that you can be sure that the software is the right choice for you before making a purchase.

If you had wanted to continue building a site with Bluepark, we do offer comprehensive telephone and email support, along with the opportunity to have an introductory one-to-one telephone tutorial session - again absolutely free. We're constantly updating our software, and are currently working on our improved V2 theme system which will released in the near future.

While the competitor you mentioned is known for ease of use in building basic websites, it offers nowhere near the breadth of ecommerce functionality that Bluepark has been offering for over 15 years, and lacks the scope to truly grow your business in the way that Bluepark provides.

Rated 5 out of 5 stars

Excellent customer service in seconds

Excellent customer service in seconds, super fast website downloading/uploading. Just the small confusing than EKM but highly recommended.

26 May 2022
Bluepark Ecommerce logo

Reply from Bluepark Ecommerce

Thanks so much for the positive feedback, it's hugely appreciated.

Rated 4 out of 5 stars

A good experience all round

I found working from the bluepark site builder and admin panel very straightforward, with some very easy to use features that we built in to our site.
The technical support team were very easy to get hold of and helpful, including the added benefits of go live checks that are offered.
Just two items I found frustrating, the photo manager/upload area isn’t user friendly and the lack of upfront information on SSL certs that seem overpriced on bluepark compared to the general market.

19 May 2022
Bluepark Ecommerce logo

Reply from Bluepark Ecommerce

Thank you for the positive feedback. We'll look again at the image browser. In terms of the SSL certificate, this is under consideration right now.

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