The experience was good, with quick responses to emails. However, after I emailed inquiring about the status of my suitcase, they only replied after I had already sent an email asking if they had any... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Track and Expedite the return of your lost airline luggage. Covers all flights globally. For $5 before you fly, BRB will give you $1000 if we are unable to recover your bag within 96 hours (4 days). No proof of luggage contents required. Real-time email/SMS/WhatsApp updates.
Contact info
United States
- www.blueribbonbags.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased tickets
Purchased tickets
Please make more simple for book tickets
Totally worth the investment
Their instructions to fill out the report were clear, we got a quick response in the creation and tracking of our case, and constant timely updates, even during the time the bag wasn’t found yet. I’ve had my luggage misplaced a couple of times and my Blue Ribbon has always located it, even BEFORE the airline could update us. One time we could retrieve the luggage straight from the airport and manage to make our cruise thanks to this service, the airline was still clueless. Peace of mind had never been so inexpensive. Great customer service. Actual results. 👏🏼 can’t recommend Blue Ribbon enough.

Reply from blueribbonbags.com
Having just 24 hours from the time your…
Having just 24 hours from the time your flight lands to file a claim is a scam.

Reply from blueribbonbags.com
I lost my bags on a flight from dubai…
I lost my bags on a flight from dubai togther with others and blue ribbon bags have manged to get my bags back well and trully before everyone else and becose it was after the 96 hours they paid me as well with a smile

Reply from blueribbonbags.com
Thoughtful responses
Although I was unable to get my claim approved in the specified time, I did receive a thoughtful response from Blue Ribbon Bags explaining the situation. Moreover, I received my luggage and a refund directly from the airline within a few days of the incident.

Reply from blueribbonbags.com
Booking is never being shown confirmed…
Booking is never being shown confirmed and app is not showing any travel booking no booking ref number so that can search booking
Direct airline cat confirm and ask to contact back travel agent
Bad service
Bad service, they don't reimburse you in any way even if you present the proper documentation.
Company was not helpful and refused to…
Company was not helpful and refused to file a claim for me, will NEVER use them again. Airline instructed us to allow 24 hours to find the bag but now blueribbon said I can't file a claim after 24 hours.

Reply from blueribbonbags.com
Very good Ned give me good price thank…
Very good Ned give me good price thank you
Aquí tienes tu texto en inglés súper Product
Aquí tienes tu texto en inglés, claro y profesional:
I’ve used Blue Ribbon for many years in countless sales for my clients, and as a travel advisor I always feel confident and assured that they will be protected. It’s always a happy ending.
Thanks a lot and strongly recommend BRB
After arriving for my business trip, I discovered that my checked baggage did not appear on the carousel. I contacted both the airport and the airline for assistance, but their responses were significantly delayed. With a tight schedule ahead, the uncertainty made the situation quite stressful. Following the guidance provided, I submitted a baggage report through the BRB link.
Immediately after completing the BRB application, I received clear and prompt updates indicating that my baggage was currently being tracked and was located at Riyadh Airport. This information was provided far faster and more accurately than what I had been able to obtain through the airport or airline alone, greatly easing my concerns.
During business travel, the presence or absence of luggage can directly impact work plans, often leading to considerable anxiety. In this respect, the BRB service offered exceptional reassurance by promptly identifying the situation and providing transparent, reliable updates throughout the process.
Through this experience, I was able to truly appreciate the speed and accuracy of the BRB service. I am fully satisfied with the support I received and will definitely use the service again on future business trips.
It proved to be a highly dependable tool in managing unexpected baggage issues, giving me complete peace of mind.
The experience was good
The experience was good, with quick responses to emails. However, after I emailed inquiring about the status of my suitcase, they only replied after I had already sent an email asking if they had any information, even though the suitcase was already in Santiago and being shipped to the customer. But overall, it was a good experience.
CD Lazer and Blue Ribbon Bags always go…
CD Lazer and Blue Ribbon Bags always go the extra mile, evenifitisover a weekend! Thank you so very much
BRB Support
I wanted to express my appreciation for the support that guaranteed the successful delivery of the golf bag to one passenger.
The BRB team demonstrated professionalism with their uninterrupted tracking and constant reports over several days—a service of crucial value.
Furthermore, upon confirming the delay exceeded 96 hours, BRB notified us that they would process the corresponding compensation.
Thank you for your diligence, it make a significant difference!"
Blue Ribbon’s Effective Lost-Bag Support
After a flight delay, the suitcase was misplaced. Although the luggage arrived later than the 72 hours, my travel insurance still acknowledged the incident and covered it as a lost-baggage claim. Overall, I appreciate Blue Ribbon’s efficient tracking and communication throughout the process.
It's A Scam to
It's A Scam to A Spirit Airlines lost my carry on bag , In ATLANTA went on A Cruise with out any of My Clothes putting on my husband clothes 😞😭 they will not got Blue Ribbon Bag , they told me they can't help me even though I have them for insurance it's a scam 😕😔 Lost My Grandmother stuff that I will never get back 😭
deceptive business conduct
I purchased their Diamond Plan, which guarantees a $2,000 payment if a checked bag is not returned within 96 hours. One of my bags was never returned. The airline (TAP) officially declared it permanently lost and compensated me. Even after that, Blue Ribbon Bags falsely claimed the bag had been “located” without providing any flight record, timestamp, delivery proof, or evidence. They refused to honor the guarantee. This is clear breach of contract and deceptive business conduct. I do not recommend this company.
Didnt purchase the blue ribbon cover and funny how its not refundable.
I did not once purchase this. This is a scam to cheap tickets, causs me and a friend both booked togeather and not once did we purchase this at the beginning. What is the pricing for blue ribbon bags and why would we purchase it if its cost alot. I aint got my receipts to show how much this payment is.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







