blueribbonbags.com Reviews 

321
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the company's professional and efficient service, highlighting constant communication and regular updates during stressful situations. The online process is often described as simple and user-friendly, with the speed and accuracy of information frequently praised, often exceeding what airlines provide. However, some people were dissatisfied with the claims process, reporting difficulties in receiving compensation and issues with the tight 24-hour filing window. Several customers experienced claim denials, with some feeling that payouts were difficult to obtain. A few reviewers also noted problems with customer service communication, such as delayed responses and a lack of human interaction.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with many expressing high satisfaction, praising its... See more

Customer service

Clients share ambiguous opinions on customer service, with some expressing satisfaction and gratitude for... See more

Claim

Users describe negative interactions with claim processes, often reporting that their claims are denied or... See more

Response time

Consumers find response times to be ambiguous, with many reviewers expressing frustration over significant... See more

User experience

People report positive experiences with the user experience, often describing it as very easy, intuitive, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The experience was good, with quick responses to emails. However, after I emailed inquiring about the status of my suitcase, they only replied after I had already sent an email asking if they had any... See more

Rated 4 out of 5 stars

They followed up and tried they're best to get my luggage unfortunately it was not found. They made sure I was kept in the know and tried their best to ease my stress. Qatar Airlines refused to be h... See more

Rated 4 out of 5 stars

We are extremely satisfied with the support provided. The response was incredibly fast, the information was clear, and the issue was resolved in less than 24 hours. The level of service perfectly alig... See more

Company replied

Rated 5 out of 5 stars

Aquí tienes tu texto en inglés, claro y profesional: I’ve used Blue Ribbon for many years in countless sales for my clients, and as a travel advisor I always feel confident and assured that they wi... See more


Company details

  1. Travel agent

Written by the company

Track and Expedite the return of your lost airline luggage. Covers all flights globally. For $5 before you fly, BRB will give you $1000 if we are unable to recover your bag within 96 hours (4 days). No proof of luggage contents required. Real-time email/SMS/WhatsApp updates.


Contact info

3.7

Average

TrustScore 3.5 out of 5

321 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(321)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Totally worth the investment

Their instructions to fill out the report were clear, we got a quick response in the creation and tracking of our case, and constant timely updates, even during the time the bag wasn’t found yet. I’ve had my luggage misplaced a couple of times and my Blue Ribbon has always located it, even BEFORE the airline could update us. One time we could retrieve the luggage straight from the airport and manage to make our cruise thanks to this service, the airline was still clueless. Peace of mind had never been so inexpensive. Great customer service. Actual results. 👏🏼 can’t recommend Blue Ribbon enough.

2 January 2026
Unprompted review
blueribbonbags.com logo

Reply from blueribbonbags.com

Thank you so much for your wonderful review!

We are truly grateful for your kind words and for your continued trust in Blue Ribbon Bags. It means a great deal to hear that our clear instructions, fast case creation, and consistent updates helped bring you peace of mind — especially during such stressful travel moments.

We’re especially happy to know that we were able to help you retrieve your luggage in time for your cruise. That’s exactly why we do what we do.

Your recommendation and support motivate our team to keep delivering reliable service and real results. Thank you again for choosing Blue Ribbon Bags!

Rated 1 out of 5 stars

Having just 24 hours from the time your…

Having just 24 hours from the time your flight lands to file a claim is a scam.

2 January 2026
Unprompted review
blueribbonbags.com logo

Reply from blueribbonbags.com

We’re sorry this added to an already frustrating travel experience. The 24-hour filing period helps us intervene quickly, but we understand your frustration. Please contact us directly so we can discuss further.

Rated 5 out of 5 stars

I lost my bags on a flight from dubai…

I lost my bags on a flight from dubai togther with others and blue ribbon bags have manged to get my bags back well and trully before everyone else and becose it was after the 96 hours they paid me as well with a smile

19 December 2025
Unprompted review
blueribbonbags.com logo

Reply from blueribbonbags.com

Thank you so much for sharing your experience!

We’re truly glad to hear that we were able to reunite you with your bags quickly — especially ahead of others on the same flight. Our goal is always to act fast and stay proactive in locating and expediting delayed luggage.

We’re also pleased that the compensation process was smooth and handled to your satisfaction. Your kind words mean a great deal to our team.

Thank you for choosing Blue Ribbon Bags!

Rated 5 out of 5 stars

Thoughtful responses

Although I was unable to get my claim approved in the specified time, I did receive a thoughtful response from Blue Ribbon Bags explaining the situation. Moreover, I received my luggage and a refund directly from the airline within a few days of the incident.

27 December 2025
Unprompted review
blueribbonbags.com logo

Reply from blueribbonbags.com

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience — we understand how stressful and frustrating baggage delays can be, especially after a long flight.

Blue Ribbon Bags is designed to provide rapid assistance once a claim is filed, and the 24-hour window is intended to allow us to start working immediately while information is still available. That said, we fully recognize that in real airport situations — waiting at carousels, speaking with airline baggage services, and managing delays — this can be challenging.

Your feedback is important to us, and we are continuously reviewing our processes to make them clearer and more traveler-friendly. If you’re willing, we’d appreciate the opportunity to review your specific case and see if there’s anything we can do to assist or learn from it.

Please feel free to contact our support team directly with your reference number so we can look into this further.

Thank you again for sharing your experience — it helps us improve.

Rated 1 out of 5 stars

Company was not helpful and refused to…

Company was not helpful and refused to file a claim for me, will NEVER use them again. Airline instructed us to allow 24 hours to find the bag but now blueribbon said I can't file a claim after 24 hours.

21 December 2025
Unprompted review
blueribbonbags.com logo

Reply from blueribbonbags.com

Thank you for your feedback. We know baggage issues are frustrating, and our 24-hour policy is designed to help us respond quickly. If you’d like us to revisit your situation, please contact us directly.

Rated 5 out of 5 stars

Thanks a lot and strongly recommend BRB

After arriving for my business trip, I discovered that my checked baggage did not appear on the carousel. I contacted both the airport and the airline for assistance, but their responses were significantly delayed. With a tight schedule ahead, the uncertainty made the situation quite stressful. Following the guidance provided, I submitted a baggage report through the BRB link.

Immediately after completing the BRB application, I received clear and prompt updates indicating that my baggage was currently being tracked and was located at Riyadh Airport. This information was provided far faster and more accurately than what I had been able to obtain through the airport or airline alone, greatly easing my concerns.

During business travel, the presence or absence of luggage can directly impact work plans, often leading to considerable anxiety. In this respect, the BRB service offered exceptional reassurance by promptly identifying the situation and providing transparent, reliable updates throughout the process.

Through this experience, I was able to truly appreciate the speed and accuracy of the BRB service. I am fully satisfied with the support I received and will definitely use the service again on future business trips.
It proved to be a highly dependable tool in managing unexpected baggage issues, giving me complete peace of mind.

1 December 2025
Unprompted review
Rated 4 out of 5 stars

The experience was good

The experience was good, with quick responses to emails. However, after I emailed inquiring about the status of my suitcase, they only replied after I had already sent an email asking if they had any information, even though the suitcase was already in Santiago and being shipped to the customer. But overall, it was a good experience.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

BRB Support

I wanted to express my appreciation for the support that guaranteed the successful delivery of the golf bag to one passenger.

The BRB team demonstrated professionalism with their uninterrupted tracking and constant reports over several days—a service of crucial value.

Furthermore, upon confirming the delay exceeded 96 hours, BRB notified us that they would process the corresponding compensation.

Thank you for your diligence, it make a significant difference!"

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Blue Ribbon’s Effective Lost-Bag Support

After a flight delay, the suitcase was misplaced. Although the luggage arrived later than the 72 hours, my travel insurance still acknowledged the incident and covered it as a lost-baggage claim. Overall, I appreciate Blue Ribbon’s efficient tracking and communication throughout the process.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

It's A Scam to

It's A Scam to A Spirit Airlines lost my carry on bag , In ATLANTA went on A Cruise with out any of My Clothes putting on my husband clothes 😞😭 they will not got Blue Ribbon Bag , they told me they can't help me even though I have them for insurance it's a scam 😕😔 Lost My Grandmother stuff that I will never get back 😭

18 November 2025
Unprompted review
Rated 1 out of 5 stars

deceptive business conduct

I purchased their Diamond Plan, which guarantees a $2,000 payment if a checked bag is not returned within 96 hours. One of my bags was never returned. The airline (TAP) officially declared it permanently lost and compensated me. Even after that, Blue Ribbon Bags falsely claimed the bag had been “located” without providing any flight record, timestamp, delivery proof, or evidence. They refused to honor the guarantee. This is clear breach of contract and deceptive business conduct. I do not recommend this company.

23 September 2025
Unprompted review

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